Panasonic Kx Ta824 User Manual

							1.2 Making Calls
User Manual 41
To call an outside party
   In No Security Mode
Dial DISA 
phone number.
   In Trunk Security Mode/All Security Mode
From an Outside Telephone
DISA 
phone no.
Off-hook.
Off-hook.
Seize an outside (CO) line before 
dialing the outside phone number.Dial outside phone 
number.
outside
phone no.
Seize an outside (CO) line before 
dialing the outside phone number.Dial outside phone 
number.
outside
phone no.
R.B.Tone & 
DISA OGM
(or one short beep)
R.B.Tone & 
DISA OGM
(or one short beep)
Dial DISA 
phone number.
DISA 
phone no.
One short beep
Enter     .Enter DISA security code
(4–10 digits).
DISA security code 
						

							1.2 Making Calls
42 User Manual
WARNING 
There is a risk that fraudulent telephone calls will be made using the Outside-to-
Outside (CO-to-CO) Line Call feature of DISA.
 
The cost of such calls will be billed to the owner/renter of the PBX. 
To protect the PBX from this kind of fraudulent use, we strongly recommend:
a)Enabling DISA security (Trunk Security or All Security).
b)Keeping DISA security codes secret.
c)Selecting complex, random codes that cannot be easily guessed.
d)Changing codes regularly.
CO-to-CO Line Call Duration 
The length of outside-to-outside (CO-to-CO) line calls may be limited through system 
programming. 
 
Both the outside caller and the outside destination will hear a warning tone 15 seconds 
before a specified time limit. When the timer expires, the call is disconnected.
 If the DISA Automated Attendant (AA) service is used, you can access the desired party 
simply by pressing a preprogrammed single-digit number (DISA AA number) after or while 
hearing an OGM or a short beep. AA menus can be up to 3 levels deep.
 If you enter an invalid security code 3 times consecutively, the call will be disconnected 
automatically. If you enter a DISA security code a second and third time, dialing 
 is not 
necessary.
Customizing Your System
3.2.2 System Programming—DISA Security Code [512] 
						

							1.3 Receiving Calls
User Manual 43
1.3 Receiving Calls
1.3.1 Answering Calls
Hands-free operation 
You can receive a call and have a conversation in hands-free mode using the SP-PHONE 
button. Refer to 
1.4.8 Talking to Another Party without Lifting the Handset (Hands-free 
Operation).
Customizing Your Phone
3.1.2 Changing Settings Using Programming Mode— 
Line Preference—Incoming 
Select the seized line when going off hook. 
Alternate Receiving—Ring/Voice 
Select the Calling method, either ring or the other partys voice.
Talk.Off-hook.
Select one of the following methods:
· Lift the handset to receive the call on the preferred line.
  (Default: Ringing line is selected.)
· Press the SP-PHONE button.
· Press the flashing CO or INTERCOM button directly.
PT/SLT
When your telephone rings, either the CO/INTERCOM button or 
the Message/Ringer Lamp flashes. 
						

							1.3 Receiving Calls
44 User Manual
1.3.2 Answering Hands-free (Hands-free Answerback)
To set/cancel
You can set your proprietary telephone (PT) to answer incoming intercom calls 
without going off-hook. When an intercom call arrives, you will hear the caller 
talking without the phone ringing. 
 The AUTO ANS/MUTE button light shows the current status as follows:
Off: Not set 
Red on: Set
 This feature is not available for incoming outside (CO) line calls and doorphone calls.
Press AUTO ANS/MUTE.
While on-hook
PT 
						

							1.3 Receiving Calls
User Manual 45
1.3.3 Answering a Call Ringing at Another Telephone (Call 
Pickup)
–Answering a Call from Another Telephone (Call Pickup)
–Preventing Other People from Picking Up Your Calls (Call Pickup Deny)
 Answering a Call from Another Telephone (Call Pickup)
Without leaving your desk, you can answer an incoming call that is ringing at another extension or your 
extension group, or that was received by a preprogrammed Telephone Answering Machine (TAM) extension 
from your phone.
 
The following types of call pickup are available:
Group Call Pickup: Picks up a call within your group.
Directed Call Pickup: Picks up a specific extensions call.
Call Retrieving from a TAM: Retrieves a call on a TAM.
If you hear a reorder tone when trying to retrieve a call from a TAM, the dialed 
extension is not the TAM extension, or the TAM cannot answer the call because it is 
performing another operation. 
PT/SLT
Off-hook.Enter 40 or 4 and then 
dial extension number.Talk.
Group
Directed40
OR
4extension no.
C.Tone
(Optional)
PT/SLT
Off-hook.Dial TAM number 
(3 digits).Enter 4.Talk.
TAM no.B.Tone
While the TAM is answering a call
4 
						

							1.3 Receiving Calls
46 User Manual
 Preventing Other People from Picking Up Your Calls (Call Pickup 
Deny) 
You can prevent other extension users from picking up your calls.
Off-hook.On-hook.Enter 1 to prevent
or 0 to allow.Enter #.
PT/SLT
Prevent
Allow1
0
OR
Enter 72.
27C.Tone
An SLT user can enter 0 
instead of #. 
						

							1.4 During a Conversation
User Manual 47
1.4 During a Conversation
1.4.1 Transferring a Call (Call Transfer)
–Transferring to an Extension within the PBX
–Transferring to an Outside Destination
 Transferring to an Extension within the PBX
You can transfer incoming calls to another extension. Depending on the setting of your PBX, proprietary 
telephone (PT) users may also be able to transfer incoming outside (CO) line calls to another extension 
simply by pressing the corresponding Direct Station Selection (DSS) button (One-touch Transfer). 
To transfer
To transfer with a one-touch operation (One-touch Transfer)
Press DSS or dial 
extension number.
On-hook.
Talk.
During a conversation
PT/SLT
Press TRANSFER 
or Recall/hookswitch.
extension no.
OR
C.Tone &
D.Tone
(DSS)OR
R.B.Tone
If you wish, you can inform the destination
extension about the call you are transferring.The call is transferred.
During a conversation
 PT
Press DSS.On-hook.Talk.
(DSS)R.B.Tone
The call is transferred.
If you wish, you can inform the destination
extension about the call you are transferring. 
						

							1.4 During a Conversation
48 User Manual
 Transferring to an Outside Destination 
 You can go on-hook before the destination extension answers the call. If the destination 
extension does not answer the call within a specified time period, you will hear an alarm 
tone, and the call will return to you. If you do not answer the call within 30 minutes after it 
returns to you, the call will be disconnected.
 When the dialed extension is busy, you may access the extension by entering 1 (Busy 
Station Signaling [BSS]) or 2 (Executive Busy override) and then going on-hook.
 You may have to enter the Call Hold feature number after pressing the Recall/hookswitch 
on your single line telephone (SLT), depending on the SLT Hold Mode of your PBX. Ask 
your manager or dealer about the mode assigned to your PBX.
You can transfer incoming calls to outside destination when your extension is 
permitted through system programming.
CO-to-CO Line Call Duration 
The length of outside-to-outside (CO-to-CO) line calls may be limited through system 
programming.
 
Both the outside caller and the outside destination will hear a warning tone 15 seconds 
before a specified time limit. When the timer expires, the call is disconnected.
To return to the held call before the destination answers, press the TRANSFER 
button, corresponding CO/INTERCOM button or Recall/hookswitch.
 After transferring the call to an outside party, you can join the call by pressing the CO 
button that you used to transfer the call. A 3-party conference call is established 
(Conference).
 To change the transfer destination before going on-hook, press the CO button whose 
indicator is flashing slowly to retrieve the call, then repeat the Call Transfer procedure.
Customizing Your Phone
3.1.3 Customizing the Buttons 
Create or edit a Direct Station Selection (DSS) button.
On-hook. Talk.
Press CO or dial outside  
(CO) line access number. 
During a conversation
PT
The call is transferred. Press TRANSFER. Dial outside phone 
number.
outside
phone no.
C.Tone &
D.ToneR.B.Tone
OR
(CO)
extension no.outside (CO) 
line access no. 
						

							1.4 During a Conversation
User Manual 49
1.4.2 Holding a Call
–Holding
–Holding in a System Parking Zone (Call Park)
 Holding 
There are 2 types of Call Hold mode. The difference between them is whether other people can retrieve the 
held call (General Call Hold) or not (Exclusive Call Hold).
To hold (General Call Hold)
To hold (Exclusive Call Hold)
If a call is not retrieved within a specified time period, you will hear a ring tone. If you 
are having a conversation with another party at that time, you will hear an alarm tone. If 
an outside (CO) line call is not retrieved within 30 minutes of being put on hold, it will be 
automatically disconnected.
On-hook.
During a conversation
PT/SLT
C.Tone
Press HOLD or 
Recall/hookswitch.
OR
On-hook.
During a conversation
PT
C.Tone
Press HOLD. Press HOLD again. 
						

							1.4 During a Conversation
50 User Manual
To retrieve a call (Call Hold Retrieve)
 The CO or INTERCOM button light shows the current status as follows: 
— General Call Hold mode 
Flashing green slowly: You have a call on hold. 
Flashing red slowly: Another extension has a call on hold. 
— Exclusive Call Hold mode 
Flashing green at moderate speed: You have a call on hold. 
Red on: Another extension has a call on hold.
Hold Mode Change (proprietary telephone [PT] only) 
Pressing the HOLD button again while a call is on hold switches the status from General 
Call Hold mode to Exclusive Call Hold mode, or vice versa.
 You cannot hold doorphone calls.
Off-hook.Press DSS or dial
holding extension 
number. Off-hook.
   At the holding extension (Call Hold Retrieve)
   To retrieve an outside (CO) line call put on hold (General Call Hold) 
by another extension
   To retrieve an intercom call put on hold (General Call Hold) by another extension
PT/SLT
Talk.
Talk.
Talk.
Press CO, or enter 53 and
then dial held line number.
Enter 5.
holding 
extension no.
OR5
Press flashing CO or INTERCOM. 
Or press Recall/hookswitch.
C.Tone
C.Tone
held line no.35
OR
OR
OROR
If the handset has been replaced, 
just go off-hook. (SLT only)
(CO)
(CO)
(DSS)