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Panasonic Kx Ta824 User Manual

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    							 Model No.    TA824
    Thank you for purchasing a Panasonic Advanced Hybrid System.
    Please read this manual carefully before using this product and save this manual for future use.
    Advanced Hybrid System
    User Manual 
    						
    							2 User Manual
    Feature Highlights
    1.5.5 Using Voice Messaging (Built-in Voice 
    Message [BV])
    1.8.3 If a Voice Processing System is Connected
    1.8.4 If Local Carrier-based Voice Mail Service is 
    Used
    1.1 Before Operating a Telephone
    You can set incoming calls to be forwarded 
    to your personal message area to let callers 
    leave voice messages when you cannot 
    answer the phone.
    Built-in Voice Message
    Hello, this
    is 204. Please
    leave your 
    message.
    You can set your calls to be forwarded to 
    a separate Voice Processing System (VPS) 
    to let callers leave messages in your mailbox 
    when you cannot answer the phone. 
    Voice Mail Integration
    MessageMessage
    MessageMessage
    MessageMessage
    You can receive remote voice mail service
    from your telephone company to record caller
    messages when you cannot answer the phone. 
    Local Carrier-based Voice Mail Service
    Telephone Company
    MessageMessage
    MessageMessage
    A Panasonic telephone that is equipped 
    with a Navigator Key and a display helps 
    you to access various features easily. 
    The Message/Ringer lamp (if equipped) 
    informs you of any calls or messages 
    waiting. 
    Easy Operation
    Navigator Key
    Message/Ringer Lamp 
    						
    							User Manual 3
    In this manual,
    • Proprietary Telephone is abbreviated as PT*1.  
    Single Line Telephone is abbreviated as SLT. 
    Proprietary Telephone with a Display is abbreviated as Display PT.
     The following icons are used as hints and conditions throughout this manual.
    1.1.1 Before Operating a Telephone1.2.7 Accessing Another Par ty Directly from 
    Outside (Direct Inward System Access [DISA])
    For more details, consult your dealer.For more details, consult your dealer.
    *1In this manual, proprietary telephone (PT) means an analog proprietary telephone (APT).
    A Panasonic proprietary telephone (PT) and 
    single line device (such as a fax machine, 
    modem, SLT, or wireless SLT) can be 
    connected to one extension jack in parallel. 
    These devices share the same extension 
    number.
    Telephones
    A caller can be directed to the desired party 
    simply by pressing a single-digit number as 
    directed by the 3-level outgoing messages 
    (OGMs).
    3-level Automated Attendant
    First 
    OGMDial 0 (Operator)
    Dial 1
    Dial 2
    Dial 3Dial 0
    Dial 1
    3-level 
    OGM 1
    Dial 2
    Dial 0 
    (Mike)
    Dial 1 
    (John)3-level 
    OGM 3
    3-level 
    OGM 22
    3-level 
    OGM 24
    3-level 
    OGM 2
    3-level 
    OGM 23
    Dial 2 
    (Tony)
    This PBX supports wireless proprietary 
    telephones (PTs). These phones provide system
    features that make them superior to standard
    cordless telephones.
    Wireless Proprietary Telephones
    This PBX can route incoming calls sent 
    from a Short Message Service (SMS) center
    to specific single line telephones (SLTs) that 
    support SMS.
    Call Routing for Fixed Line SMS
    Telephone
    Company
    SMS center
    Conditions Hints!! !! 
    						
    							4 User Manual
    Important Information
    WARNING
    • THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE 
    PERSONNEL.
     IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE 
    POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER.
     WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM 
    CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN THE 
    UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST, 
    AND THEN RECONNECT THE TELECOM CONNECTION.
     THIS UNIT IS EQUIPPED WITH AN EARTHED PLUG. FOR SAFETY REASONS THIS 
    PLUG MUST ONLY BE CONNECTED TO AN EARTHED OUTLET THAT HAS BEEN 
    INSTALLED ACCORDING TO APPLICABLE REGULATIONS.
     TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS 
    PRODUCT TO RAIN OR MOISTURE.
     THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. 
    ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS 
    EASILY ACCESSIBLE.
     TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY 
    EXTERNAL CONNECTORS OF THE UNIT.
    Safety Instructions
    When using your telephone equipment, basic safety precautions should always be followed to reduce the 
    risk of fire, electric shock and injury to persons, including the following:
    1.Read and understand all instructions.
    2.Follow all warnings and instructions marked on the product.
    3.Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. 
    Clean with a damp cloth.
    4.Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry 
    tub, in a wet basement, or near a swimming pool. 
    5.Do not place the product on an unstable surface, as a fall may cause serious internal damage.
    6.Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect 
    it from overheating, these openings must not be blocked or covered. The openings should never be 
    blocked by placing the product on a bed, sofa, rug, or other similar surface while in use. The product 
    should never be placed near or over a radiator or other heat source. This product should not be placed 
    in a sealed environment unless proper ventilation is provided. 
    7.The product should only be connected to the type of electrical power supply specified on the product 
    label. If you are not sure of the type of power supply to your home, consult your dealer or local power 
    company. 
    8.For safety purposes this unit is equipped with an earthed plug. If you do not have an earthed outlet, 
    please have one installed. Do not bypass this safety feature by tampering with the plug.
    9.Do not allow anything to rest on the power cord. Do not locate this product where the power cord may 
    be stepped on or tripped on.
    10.To reduce the risk of fire or electric shock, do not overload wall outlets and extension cords. 
    						
    							User Manual 5
    11.Do not insert objects of any kind into this product through its slots and openings, as they may touch 
    dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill 
    liquid of any kind on or in the product.
    12.To reduce the risk of electric shock, do not disassemble this product. Only qualified personnel should 
    service this product. Opening or removing covers may expose you to dangerous voltages or other risks. 
    Incorrect reassembly can cause electric shock.
    13.Unplug this product from the wall outlet and have it serviced by qualified service personnel in the 
    following cases:
    a)When the power supply cord or plug is damaged or frayed.
    b)If liquid has been spilled into the product.
    c)If the product has been exposed to rain or water.
    d)If the product does not operate according to the operating instructions. Adjust only the controls that 
    are explained in the operating instructions. Improper adjustment of other controls may result in 
    damage and may require service by a qualified technician to restore the product to normal 
    operation.
    e)If the product has been dropped or the cabinet has been damaged.
    f)If product performance deteriorates.
    14.Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from 
    lightning. 
    15.Do not use a telephone in the vicinity of a gas leak to report the leak.
    SAVE THESE  INSTRUCTIONS 
    						
    							6 User Manual
    Attention
     Keep the unit away from heating appliances and devices that generate electrical noise such as 
    fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance of 
    the PBX.
     This unit should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F), and 
    vibration, and should not be exposed to direct sunlight.
     If you are having problems making calls to outside destinations, follow this procedure to test the outside 
    (CO) lines:
    1.Disconnect the PBX from all outside (CO) lines.
    2.Connect known working single line telephones (SLTs) to those outside (CO) lines.
    3.Make a call to an external destination using those SLTs.
    If a call cannot be carried out correctly, there may be a problem with the outside (CO) line that the SLT 
    is connected to. Contact your telephone company. 
     
    If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the 
    outside (CO) lines until it has been serviced by an authorized Panasonic Factory Service Center.
     Never attempt to insert wires, pins, etc. into the vents or holes of this unit.
     Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such 
    as benzene or thinner.
     When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.
     
    When you ship the product
    Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a 
    postage-paid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to 
    the Executive or Regional Sales offices. They are NOT equipped to make repairs.
    Product Service
    Panasonic Factory Servicenters for this product are listed in the servicenter directory. Consult your 
    certified Panasonic dealer for detailed instructions. 
    						
    							User Manual 7
    For Future Reference
    Please print, record, and retain the following information for future reference.
    Note
    The serial number of this product can be found on the label affixed to the unit. You should record the 
    model number and the serial number of this unit as a permanent record of your purchase to aid in 
    identification in the event of theft.
    MODEL NO.
    SERIAL NO.
    DATE OF PURCHASE
    NAME OF DEALER
    DEALERS ADDRESS
    DEALERS TEL. NO. 
    						
    							8 User Manual
    Table of Contents
    1 Operation...............................................................................................11
    1.1 Before Operating a Telephone .......................................................................................12
    1.1.1 Before Operating a Telephone ..........................................................................................12
    1.2 Making Calls ....................................................................................................................20
    1.2.1 Basic Calling .....................................................................................................................20
    1.2.2 Easy Dialing ......................................................................................................................25
    1.2.3 Redialing ..........................................................................................................................29
    1.2.4 When the Dialed Party is Busy or There is No Answer .....................................................31
    1.2.5 Switching the Calling Method (Alternate Calling—Ring/Voice) .........................................38
    1.2.6 Using Your Calling Privileges at Another Extension (Walking COS) .................................39
    1.2.7Accessing Another Party Directly from Outside (Direct Inward System Access [DISA]) .............40
    1.3 Receiving Calls ...............................................................................................................43
    1.3.1 Answering Calls ................................................................................................................43
    1.3.2 Answering Hands-free (Hands-free Answerback) .............................................................44
    1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)..........................................45
    1.4 During a Conversation ....................................................................................................47
    1.4.1 Transferring a Call (Call Transfer)......................................................................................47
    1.4.2 Holding a Call ....................................................................................................................49
    1.4.3 Talking to 2 Parties Alternately (Call Splitting)  .................................................................52
    1.4.4 Answering Call Waiting .....................................................................................................53
    1.4.5 Talking to Multiple Parties (Conference) ...........................................................................56
    1.4.6 Muting a Microphone (Microphone Mute) .........................................................................59
    1.4.7 Using the Headset (Headset Operation) ...........................................................................60
    1.4.8 Talking to Another Party without Lifting the Handset (Hands-free Operation)...................61
    1.4.9 Changing the Dialing Mode (Pulse to Tone Conversion)...................................................62
    1.5 Before Leaving Your Desk ..............................................................................................63
    1.5.1 Forwarding Your Calls (Call Forwarding [FWD])................................................................63
    1.5.2 Showing a Message on the Callers Telephone Display (Absent Message)  ....................66
    1.5.3 Preventing Other People from Using Your Telephone (Extension Lock) ...........................68
    1.5.4 Leaving a Group (Log-in/Log-out) .....................................................................................69
    1.5.5 Using Voice Messaging (Built-in Voice Message [BV]) .....................................................70
    1.6 Making/Answering a Paging Announcement ...............................................................78
    1.6.1 Paging ...............................................................................................................................78
    1.6.2 Answering/Denying a Paging Announcement ...................................................................80
    1.7 Setting the Telephone According to Your Needs .........................................................81
    1.7.1 Setting the Alarm (Timed Reminder) ................................................................................81
    1.7.2 Refusing Incoming Calls (Do Not Disturb [DND])..............................................................83
    1.7.3 Receiving Call Waiting  .....................................................................................................84
    1.7.4Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) .............85
    1.7.5 Turning on the Background Music (BGM)  ........................................................................86
    1.7.6 Protecting Your Line against Notification Tones (Data Line Security) ...............................87
    1.7.7 Checking the Time Service Mode .....................................................................................88
    1.7.8 Clearing Features Set at Your Extension (Extension Feature Clear) ................................89
    1.7.9 Monitoring a Room (Room Monitor) ..................................................................................90
    1.8 Using User-supplied Equipment....................................................................................92
    1.8.1 If a Doorphone/Door Opener is Connected ......................................................................92
    1.8.2 If a Host PBX is Connected...............................................................................................94 
    						
    							User Manual 9
    1.8.3 If a Voice Processing System is Connected .....................................................................95
    1.8.4 If Local Carrier-based Voice Mail Service is Used ..........................................................102
    1.9 Using a Display Proprietary Telephone ......................................................................103
    1.9.1 Calling with the Incoming Call Log ..................................................................................103
    2 Operator/Manager Operation.............................................................109
    2.1 Control Features ...........................................................................................................110
    2.1.1 Locking Other Extensions (Remote Extension Lock) ......................................................110
    2.1.2 Switching the Time Service Mode (Time Service) ..........................................................111
    2.1.3Setting an Alarm for Other Extensions (Remote Timed Reminder [Wake-up Call]) ...............113
    2.1.4 Erasing All Caller Information in the Common Area (Incoming Call Log in the Common 
    Area—CLEAR ALL) ........................................................................................................
    115
    2.1.5 Disregarding the Newest Call or Overwriting the Oldest Call in the Common Area Call Log 
    (301st Incoming Call Logged in the Common Area) .......................................................
    116
    2.1.6 Recording Company Greeting Outgoing Messages .......................................................117
    2.1.7 Changing System Settings Using Programming Mode ...................................................119
    3 Customizing Your Phone & PBX .......................................................121
    3.1 Customizing Your Phone (Personal Programming) ...................................................122
    3.1.1 Customizing Your Phone (Personal Programming).........................................................122
    3.1.2 Changing Settings Using Programming Mode ................................................................123
    3.1.3 Customizing the Buttons .................................................................................................126
    3.2 Customizing Your PBX (System Programming).........................................................129
    3.2.1 Programming Information ...............................................................................................129
    3.2.2 System Programming .....................................................................................................132
    4 Appendix .............................................................................................137
    4.1 Troubleshooting ............................................................................................................138
    4.1.1 Troubleshooting...............................................................................................................138
    4.2 Feature Number Table ..................................................................................................142
    4.2.1 Feature Number Table ....................................................................................................142
    4.3 Identifying Tones ..........................................................................................................149
    4.3.1 Identifying Tones .............................................................................................................149
    Index ..........................................................................................................155 
    						
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