Panasonic Kx Ta824 User Manual
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Model No. TA824 Thank you for purchasing a Panasonic Advanced Hybrid System. Please read this manual carefully before using this product and save this manual for future use. Advanced Hybrid System User Manual
2 User Manual Feature Highlights 1.5.5 Using Voice Messaging (Built-in Voice Message [BV]) 1.8.3 If a Voice Processing System is Connected 1.8.4 If Local Carrier-based Voice Mail Service is Used 1.1 Before Operating a Telephone You can set incoming calls to be forwarded to your personal message area to let callers leave voice messages when you cannot answer the phone. Built-in Voice Message Hello, this is 204. Please leave your message. You can set your calls to be forwarded to a separate Voice Processing System (VPS) to let callers leave messages in your mailbox when you cannot answer the phone. Voice Mail Integration MessageMessage MessageMessage MessageMessage You can receive remote voice mail service from your telephone company to record caller messages when you cannot answer the phone. Local Carrier-based Voice Mail Service Telephone Company MessageMessage MessageMessage A Panasonic telephone that is equipped with a Navigator Key and a display helps you to access various features easily. The Message/Ringer lamp (if equipped) informs you of any calls or messages waiting. Easy Operation Navigator Key Message/Ringer Lamp
User Manual 3 In this manual, • Proprietary Telephone is abbreviated as PT*1. Single Line Telephone is abbreviated as SLT. Proprietary Telephone with a Display is abbreviated as Display PT. The following icons are used as hints and conditions throughout this manual. 1.1.1 Before Operating a Telephone1.2.7 Accessing Another Par ty Directly from Outside (Direct Inward System Access [DISA]) For more details, consult your dealer.For more details, consult your dealer. *1In this manual, proprietary telephone (PT) means an analog proprietary telephone (APT). A Panasonic proprietary telephone (PT) and single line device (such as a fax machine, modem, SLT, or wireless SLT) can be connected to one extension jack in parallel. These devices share the same extension number. Telephones A caller can be directed to the desired party simply by pressing a single-digit number as directed by the 3-level outgoing messages (OGMs). 3-level Automated Attendant First OGMDial 0 (Operator) Dial 1 Dial 2 Dial 3Dial 0 Dial 1 3-level OGM 1 Dial 2 Dial 0 (Mike) Dial 1 (John)3-level OGM 3 3-level OGM 22 3-level OGM 24 3-level OGM 2 3-level OGM 23 Dial 2 (Tony) This PBX supports wireless proprietary telephones (PTs). These phones provide system features that make them superior to standard cordless telephones. Wireless Proprietary Telephones This PBX can route incoming calls sent from a Short Message Service (SMS) center to specific single line telephones (SLTs) that support SMS. Call Routing for Fixed Line SMS Telephone Company SMS center Conditions Hints!! !!
4 User Manual Important Information WARNING • THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL. IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER. WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN THE UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST, AND THEN RECONNECT THE TELECOM CONNECTION. THIS UNIT IS EQUIPPED WITH AN EARTHED PLUG. FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHED OUTLET THAT HAS BEEN INSTALLED ACCORDING TO APPLICABLE REGULATIONS. TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE. TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY EXTERNAL CONNECTORS OF THE UNIT. Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1.Read and understand all instructions. 2.Follow all warnings and instructions marked on the product. 3.Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Clean with a damp cloth. 4.Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool. 5.Do not place the product on an unstable surface, as a fall may cause serious internal damage. 6.Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never be placed near or over a radiator or other heat source. This product should not be placed in a sealed environment unless proper ventilation is provided. 7.The product should only be connected to the type of electrical power supply specified on the product label. If you are not sure of the type of power supply to your home, consult your dealer or local power company. 8.For safety purposes this unit is equipped with an earthed plug. If you do not have an earthed outlet, please have one installed. Do not bypass this safety feature by tampering with the plug. 9.Do not allow anything to rest on the power cord. Do not locate this product where the power cord may be stepped on or tripped on. 10.To reduce the risk of fire or electric shock, do not overload wall outlets and extension cords.
User Manual 5 11.Do not insert objects of any kind into this product through its slots and openings, as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on or in the product. 12.To reduce the risk of electric shock, do not disassemble this product. Only qualified personnel should service this product. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock. 13.Unplug this product from the wall outlet and have it serviced by qualified service personnel in the following cases: a)When the power supply cord or plug is damaged or frayed. b)If liquid has been spilled into the product. c)If the product has been exposed to rain or water. d)If the product does not operate according to the operating instructions. Adjust only the controls that are explained in the operating instructions. Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation. e)If the product has been dropped or the cabinet has been damaged. f)If product performance deteriorates. 14.Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from lightning. 15.Do not use a telephone in the vicinity of a gas leak to report the leak. SAVE THESE INSTRUCTIONS
6 User Manual Attention Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX. This unit should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F), and vibration, and should not be exposed to direct sunlight. If you are having problems making calls to outside destinations, follow this procedure to test the outside (CO) lines: 1.Disconnect the PBX from all outside (CO) lines. 2.Connect known working single line telephones (SLTs) to those outside (CO) lines. 3.Make a call to an external destination using those SLTs. If a call cannot be carried out correctly, there may be a problem with the outside (CO) line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside (CO) lines until it has been serviced by an authorized Panasonic Factory Service Center. Never attempt to insert wires, pins, etc. into the vents or holes of this unit. Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such as benzene or thinner. When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset. When you ship the product Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a postage-paid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs. Product Service Panasonic Factory Servicenters for this product are listed in the servicenter directory. Consult your certified Panasonic dealer for detailed instructions.
User Manual 7 For Future Reference Please print, record, and retain the following information for future reference. Note The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft. MODEL NO. SERIAL NO. DATE OF PURCHASE NAME OF DEALER DEALERS ADDRESS DEALERS TEL. NO.
8 User Manual Table of Contents 1 Operation...............................................................................................11 1.1 Before Operating a Telephone .......................................................................................12 1.1.1 Before Operating a Telephone ..........................................................................................12 1.2 Making Calls ....................................................................................................................20 1.2.1 Basic Calling .....................................................................................................................20 1.2.2 Easy Dialing ......................................................................................................................25 1.2.3 Redialing ..........................................................................................................................29 1.2.4 When the Dialed Party is Busy or There is No Answer .....................................................31 1.2.5 Switching the Calling Method (Alternate Calling—Ring/Voice) .........................................38 1.2.6 Using Your Calling Privileges at Another Extension (Walking COS) .................................39 1.2.7Accessing Another Party Directly from Outside (Direct Inward System Access [DISA]) .............40 1.3 Receiving Calls ...............................................................................................................43 1.3.1 Answering Calls ................................................................................................................43 1.3.2 Answering Hands-free (Hands-free Answerback) .............................................................44 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)..........................................45 1.4 During a Conversation ....................................................................................................47 1.4.1 Transferring a Call (Call Transfer)......................................................................................47 1.4.2 Holding a Call ....................................................................................................................49 1.4.3 Talking to 2 Parties Alternately (Call Splitting) .................................................................52 1.4.4 Answering Call Waiting .....................................................................................................53 1.4.5 Talking to Multiple Parties (Conference) ...........................................................................56 1.4.6 Muting a Microphone (Microphone Mute) .........................................................................59 1.4.7 Using the Headset (Headset Operation) ...........................................................................60 1.4.8 Talking to Another Party without Lifting the Handset (Hands-free Operation)...................61 1.4.9 Changing the Dialing Mode (Pulse to Tone Conversion)...................................................62 1.5 Before Leaving Your Desk ..............................................................................................63 1.5.1 Forwarding Your Calls (Call Forwarding [FWD])................................................................63 1.5.2 Showing a Message on the Callers Telephone Display (Absent Message) ....................66 1.5.3 Preventing Other People from Using Your Telephone (Extension Lock) ...........................68 1.5.4 Leaving a Group (Log-in/Log-out) .....................................................................................69 1.5.5 Using Voice Messaging (Built-in Voice Message [BV]) .....................................................70 1.6 Making/Answering a Paging Announcement ...............................................................78 1.6.1 Paging ...............................................................................................................................78 1.6.2 Answering/Denying a Paging Announcement ...................................................................80 1.7 Setting the Telephone According to Your Needs .........................................................81 1.7.1 Setting the Alarm (Timed Reminder) ................................................................................81 1.7.2 Refusing Incoming Calls (Do Not Disturb [DND])..............................................................83 1.7.3 Receiving Call Waiting .....................................................................................................84 1.7.4Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) .............85 1.7.5 Turning on the Background Music (BGM) ........................................................................86 1.7.6 Protecting Your Line against Notification Tones (Data Line Security) ...............................87 1.7.7 Checking the Time Service Mode .....................................................................................88 1.7.8 Clearing Features Set at Your Extension (Extension Feature Clear) ................................89 1.7.9 Monitoring a Room (Room Monitor) ..................................................................................90 1.8 Using User-supplied Equipment....................................................................................92 1.8.1 If a Doorphone/Door Opener is Connected ......................................................................92 1.8.2 If a Host PBX is Connected...............................................................................................94
User Manual 9 1.8.3 If a Voice Processing System is Connected .....................................................................95 1.8.4 If Local Carrier-based Voice Mail Service is Used ..........................................................102 1.9 Using a Display Proprietary Telephone ......................................................................103 1.9.1 Calling with the Incoming Call Log ..................................................................................103 2 Operator/Manager Operation.............................................................109 2.1 Control Features ...........................................................................................................110 2.1.1 Locking Other Extensions (Remote Extension Lock) ......................................................110 2.1.2 Switching the Time Service Mode (Time Service) ..........................................................111 2.1.3Setting an Alarm for Other Extensions (Remote Timed Reminder [Wake-up Call]) ...............113 2.1.4 Erasing All Caller Information in the Common Area (Incoming Call Log in the Common Area—CLEAR ALL) ........................................................................................................ 115 2.1.5 Disregarding the Newest Call or Overwriting the Oldest Call in the Common Area Call Log (301st Incoming Call Logged in the Common Area) ....................................................... 116 2.1.6 Recording Company Greeting Outgoing Messages .......................................................117 2.1.7 Changing System Settings Using Programming Mode ...................................................119 3 Customizing Your Phone & PBX .......................................................121 3.1 Customizing Your Phone (Personal Programming) ...................................................122 3.1.1 Customizing Your Phone (Personal Programming).........................................................122 3.1.2 Changing Settings Using Programming Mode ................................................................123 3.1.3 Customizing the Buttons .................................................................................................126 3.2 Customizing Your PBX (System Programming).........................................................129 3.2.1 Programming Information ...............................................................................................129 3.2.2 System Programming .....................................................................................................132 4 Appendix .............................................................................................137 4.1 Troubleshooting ............................................................................................................138 4.1.1 Troubleshooting...............................................................................................................138 4.2 Feature Number Table ..................................................................................................142 4.2.1 Feature Number Table ....................................................................................................142 4.3 Identifying Tones ..........................................................................................................149 4.3.1 Identifying Tones .............................................................................................................149 Index ..........................................................................................................155