Oce TCS400 User Manual

							Maintenance201
Replace the handles.
7Return the sliders to their default position.
Move the slider to the center of the pressure platen passed the safety button. 
Hold the slider in its position. 
[63 ] Th e lo cati on of  the s afety  butto n
[63] The location of the safety button
Press the safety button and release the slider.
Use one hand to press down on the platen.
Make sure that the slider is returned to the default position.
Repeat the procedure for the other slider.
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							203
Océ TCS400
User manual
Chapter 11 
Error handling
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Introduction to error handling
This chapter describes what to do if an error occurs on the Océ TCS400.
The following types of errors can occur on the Océ TCS400 printer:
■A media jam
■A system error
■A permanent error
■The end of the roll of media is reached while you print
■A door or cover is open, although you are not in a wizard
■The carriage is away from its home position too long
■The media required for the job is not available on the printer
■The Océ Queue Manager contains damaged jobs that you cannot delete
The following types errors can occur on the Océ TCS400 scanner:
■An original jam
■A system error
■A permanent error
■A smartcard error (see ‘Correct smartcard errors’ on page216)
■An adjustment error (see ‘How to adjust the pressure platen to the thickness 
of your original’ on page159)
■A calibration error (see ‘Calibrate the scanner’ on page146).
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							Error handling205
Clear the errors on the printer
Remove jammed media
Introduction
If a media jam occurs, the system produces a double audio signal. The red 
LEDs of the printer operator panel remain illuminated. If a jammed media 
error occurs on the system, immediately remove the jammed media to prevent 
damage to the printer.
The system handles the error recovery for the jammed media through a series 
of dialog boxes. Use the following procedure to remove the jammed media:
How to remove jammed media
Attention: Never use a knife to cut loose the jammed media. If you use a knife 
to cut loose the media, you can damage the printer.
1Open the cover or door that the printer operator panel indicates.
2Use a pair of scissors to cut loose the media.
3Remove the jammed media from the output side of the printer.
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4Press the softkey for Done to confirm that you removed the jammed media.
5Close the cover or door that the printer operator panel indicates.
6Insert the roll of media in the printer.
The printer is ready for use.
Note:If you remove the media from the front of the printer, there is a risk of ink 
pollution in the media feed section.
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							Error handling207
System errors and permanent errors
Introduction
If a system error or a permanent error occurs, the system produces a double 
audio signal. The red LEDs of the printer operator panel remain illuminated. 
How to correct system errors 
1
A system error is an error that the system can recover. If a system error occurs, 
an error code is displayed on the screen.
2If a system error occurs, you must turn the printer off and on.
Note:After the system is turned off, wait a few seconds before you turn the 
system on again.
How to deal with permanent errors
1
A permanent error is an error that neither the system nor the operator can 
recover. A permanent error does not recover when you restart the system. If a 
permanent error occurs, an error code is displayed on the screen.
2If a permanent error occurs, contact your local Océ service organization. Make 
sure you have the error code at hand when you contact your local Océ service 
organization.
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Miscellaneous errors
Introduction
This section describes the following errors:
■The end of the media roll is reached while you print.
■A door or cover is open although you are not in a wizard.
■The carriage is away from its home position too long. The printheads can 
become dry.
■The media required for the job is not available on the printer.
■Possible obstruction of ink path.
■Excessive temperature or humidity.
■The Océ Queue Manager contains damaged jobs that you cannot delete.
End of roll
If the setting KO - Printer - Automatic roll switch in the Océ Settings Editor 
is set to On and the other roll contains the same media type, the printer 
automatically switches to the other roll.
If the end of the media roll is reached during printing and the other roll does 
not contain the same media type, the system produces a short interrupted audio 
signal. The red LEDs on the printer operator panel flash two times.
The output is dried to make retraction of the output possible.
Cover or door opened
You are only allowed to open the top cover when you are in the Replace 
printhead wizard.
You are only allowed to open the maintenance door when you are in the 
Replace cassette wizard.
When you open the top cover or the maintenance door without accessing the 
wizard, the system produces a warning signal. The red LEDs on the printer 
operator panel remain illuminated. If you open a door or cover during printing, 
the printer stops. A message on the printer operator panel tells you to close the 
top cover or the maintenance door. Close the top cover or the maintenance door 
to continue.
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							Error handling209
If the cover or door is opened while the printer prints a job, the print is cut after 
you close the cover. Then the whole print job is restarted.
Carriage away from home position too long
Attention: If the carriage stays away from its home position too long, the 
printheads become dry. When the printheads are dry, you must replace the 
printheads.
Always replace the printheads or the maintenance cassette in one continuous 
action to prevent the drying of the printhead nozzles.
When you replace a printhead or the maintenance cassette, the carriage moves 
to the center. When the carriage is in the center too long, the system produces 
an error signal The red LEDs on the printer operator panel remain illuminated. 
The printer operator panel also displays a message. Press the key for OK to 
acknowledge the error message.
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Required media not available
If the Océ Power Logic® controller tries to print on a type of media that is not 
available on the printer, the printer operator panel displays a media request. 
The system produces a short interrupted audio signal. The red LEDs of the 
printer operator panel remain illuminated. Replace the media roll to continue. 
The following shows an example of the message.
Possible obstruction of ink path
If the ink tank is full, but the printer detects no ink in the ink reservoir, it is 
possible that the ink path is blocked. The system produces a short interrupted 
audio signal. The red LEDs on the printer operator panel flash two times, and 
the following error message appears on the screen:
Press the key for OK. The ink level indicator for the color on the on-line 
screen of the printer operator panel is grayed out and flashes.
If this error occurs, contact your local Océ service organization. Make sure you 
have the error code at hand when you contact your local Océ service 
organization.
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