Nortel Compact Ics 6.0 System Coordinator Guide

P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Auto Attendant
The built-in Auto Attendant automatically answers and directs incoming 
calls, which can reduce or eliminate the workload for the person who 
answers incoming calls for an office. The Auto Attendant carries out three 
tasks: System Answer, Custom Call Routing (CCR) and direct extension 
dialing. 
Your installer or customer service representative enables the Auto 
Attendant for your Compact ICS, and programs which lines are to be...

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greeting, the call is put on hold at the same line indicator where it first 
appeared. The feature does not answer calls from internal extensions.
Custom Call Routing (CCR)
The job of answering and transferring calls can be taken over by CCR. 
When someone calls on lines monitored by CCR, the system answers the 
call and plays a greeting you have recorded. Callers using a tone dial set 
can then:
direct their call by pressing a...

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If the telephones in a CCR group have different programming, the call is 
handled by the telephone programming that takes effect first. For example, 
if a telephone in a group forwards after two rings, it forwards the call from 
CCR before the telephones in the group that are programmed to forward 
after three rings. 
A CCR call is forwarded by Forward on Busy, the Call Forward feature 
code, and Callback programming. Be sure to...

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For pre-recorded greetings, decide which language is to be used to 
greet callers. If you want two languages, decide which is heard first.
Write down the greetings or scripts that you want to record as the 
company greeting and business closed greeting. Refer to examples in 
‘‘Recording customized greetings for System Answer and CCR 
greetings’’ on page 81.
Organize your telephones into groups and decide what number a caller 
is...

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Because System Answer answers calls and then puts them on hold, the 
feature should be turned off when no one is at the telephone to retrieve the 
calls.
Turning CCR on or off
²¥¡ÜÛ
1. Press ²¥¡ÜÛ. The display shows the current status of CCR.
2. Press
 CHANGE or £ and enter the System Coordinator password or 
Basic password (the default passwords are 
ÛÜßÝß and 
ÛÛàÝÛ) to select a setting: OFF, Bus. Open, or Bus. Closed.
3. Press...

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5. Press CHANGE and enter the internal number of the telephone you want 
to assign as the attendant telephone.
Changing the language for System Answer and CCR
The programmed greetings used with the auto attendant features are 
available in three languages. You can change which language that callers 
hear, or program the system to play greetings in a second language.
If you record your own greeting, that custom greeting is the one...

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P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
5. Press ‘ twice. The display shows System Answer…
6. Press ≠. 
7. Press 
CHANGE until you see the appropriate number of rings (between 
1 and 12).
If the system is busy answering calls, the line rings until System Answer 
can retrieve the call.
Setting the ring delay before CCR greeting answers
You need the programming template found at the front of this guide. See 
‘‘Getting started with Norstar’’ on page 13 for more...

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You need the programming template found at the front of this guide. See 
‘‘Getting started with Norstar’’ on page 13 for more information.
1. Press 
²¥¥ÛßßÜÝÝ.
2. Press 
ÛÜßÝß (the default System Coordinator password).
3. Press 
“ twice.
4. Press 
≠, ‘, and ≠.
5. Press 
‘ three times. The display shows CCRˆ.
6. Press 
≠.
7. Press 
‘. The display shows CCR groupsˆ.
8. Press 
≠ and enter the number of the group to which you want 
to...

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In the next section, these recordings appear (in italics) as part of examples 
of complete greetings that callers might hear. “Thank you for calling” is 
heard when the caller does not respond to the Business closed greeting after 
it has been repeated, before the system disconnects the caller.
Using customized greetings for System Answer and 
CCR
Norstar uses both greetings you record and pre-recorded greetings to tell 
callers...

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To reach Joan Smithers, press 3. To talk to an attendant, press 0. To repeat 
this menu, press star. If you know the extension that you want, and are using 
a touch tone phone, please dial it now. Or, hold the line and your call will 
be answered as soon as possible.
CCR, 
Bus. closed:
You have reached Bluebird Consulting. Our offices are closed. Our 
business hours are 8 a.m. to 5 p.m., Monday through Friday, Pacific 
Standard...