Nortel Compact Ics 6.0 System Coordinator Guide

P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Answering calls
Answering incoming calls with Hunt Groups
Your Norstar system now allows you to establish Hunt Groups in your 
system. Hunt Groups are a group of Norstar set DNs that can be called by 
a single directory number. The Hunt Groups feature ensures calls are easily 
routed to the appropriate people. You can program 
the members for a Hunt Group
member position within a Hunt Group
how calls are distributed
how long a call spends looking...

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Line buttons
One line button for each line is assigned to your telephone. Press the line 
button to select the line you want to answer or use to make a call. Having 
several line buttons allows you immediate access to more than one line. 
The M7100 and T7100 telephones have two intercom paths which are used 
instead of line buttons to answer and make calls. Each M7100 can be 
assigned two lines. You can press 
³ to switch between...

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P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Sorting calls by distinctive ring patterns
When lines are configured on your system, they can be assigned one of four 
distinctive ring patterns (DRP). The default for all telephones and lines is 
None, which is the lowest priority.
Call ringing: When multiple calls are presented to the telephone, the call 
with the highest priority DRP setting will be the call that rings at the 
telephone.
Call answering: When multiple calls are...

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Using a central answering position (CAP) 
module
A central answering position (CAP) is a Norstar M7324 telephone and a 
CAP module that your installer or customer service representative 
programmed as a CAP. It is best if the CAP is the prime telephone and 
direct-dial telephone for the lines and telephones it serves.
M7324 set with one CAP module
A CAP module is an add-on device that provides 48 extra memory or line 
buttons. You...

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P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Customizing your CAP module
If your installer has programmed the CAP module to be the central 
answering position for your system, you can move external lines onto the 
CAP module by using 
²¥¡Ú. See ‘‘Moving line buttons’’ on 
page 147.
Any of the buttons on your CAP module that do not select  lines can be 
programmed to dial internal or external numbers automatically.  You can 
program features onto CAP module buttons. See...

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Hearing aid compatibility
The handsets on all Norstar telephones are compatible with hearing aids as 
defined in the FCC rules, Part 68, section 68.316. Not all hearing aids are 
optimized for use with a telephone.
Viewing information about a call on the 
display
If you subscribe to Call Display services from your local telephone 
company, one line of information about an external caller is displayed after 
you answer. Depending...

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P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Names and numbers for external calls are displayed only if you have 
subscribed to Call Display services from your telephone company.
Displaying Call Information before or after answering
To find out who is calling or to display information about your current call:
1. Press 
²¡ÚÚ. 
2. Press 
£ or VIEW to display more information about an external call.
Call Display information becomes available between the first and second 
ring...

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Making Call Display information appear 
automatically at a telephone
Each telephone that rings for an external line can display Call Display 
information for that line. After the call is answered, Call Display 
information is always shown at the telephone that answered the call. Your 
installer or customer service representative can program telephones to have 
automatic Call Display.
This feature is not available to ISDN...

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P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Picking up a call ringing at another telephone
You can pick up a call ringing at another telephone using Directed Pickup 
or Group Pickup.
Answering any ringing telephone using Directed 
Pickup
²àß
You can answer any telephone that is ringing in your Norstar system.
1. Press 
²àß.
2. Enter the internal number of the ringing telephone. 
Call Pickup cannot be used to answer analog lines that are set to private.
To use Call Pickup...

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Group Pickup cannot be used to retrieve a camped call.
If there is more than one incoming call at a telephone in a pickup group, a 
call ringing on an external line is answered first followed by calls on the 
prime line and, finally, calls on internal lines.
Changing a pickup group for a set
Telephones can be put into and taken out of pickup groups.
You need the programming template found at the front of this guide. See 
‘‘Getting...