Nortel Compact Ics 6.0 System Coordinator Guide

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Preventing a telephone from using Saved 
Number Redial
Saved Number Redial can be restricted at individual telephones.
You need the programming template found at the front of this guide. See 
‘‘Getting started with Norstar’’ on page 13 for more information.
1. Press 
²¥¥ÛßßÜÝÝ.
2. Press 
ÛÜßÝß (the default System Coordinator password).
3. Press 
≠ and enter the internal number of the telephone you 
want to program.
4. Press 
≠.
5....

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Com pact ICS 6.0 System Coordinator Guide P0992670 03 

P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Handling many calls at once
Using Hold
You can temporarily suspend a call by pressing ³.
When a call is on hold, its indicator flashes on all  telephones that have 
access to the line. The call can be retrieved from any of these telephones. 
On the M7100 or T7100 telephone, 
³ alternates between two lines; one 
active, one on hold. These telephones cannot retrieve a call placed on hold 
by another telephone.
Retrieving a held call
You can connect to...

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Listening on hold
If you have been put on hold, you can hang up the handset while you wait 
for the other person to return. 
1. Press 
³.
2. Hang up the handset.
3. Press the line button of the call. You may hear indications from the far 
end that you are on hold (for example, tones or music).
4. When the person you were talking to returns you hear them through 
your telephone speaker. Lift the handset and talk....

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Using Call Queuing
²¡âÚ
If you have more than one call ringing  at your telephone, you can choose 
the call that has the highest priority by pressing 
²¡âÚ.
Call Queuing answers incoming external calls before callback, camped, 
and transferred calls.
Using system-wide call appearance (SWCA)
This feature allows a call to maintain an appearance on the System Wide 
Call Appearance (SWCA) buttons to a group of users for...

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telephone. T7316 and T7324N telephones provide the broadest use of this 
feature. Companion, M7000/T7000 and M7100N/T7100 telephones do not 
have line or intercom buttons, therefore, they cannot be assigned SWCA 
lines. 
Your system administrator can configure the SWCA line buttons during the 
initial configuration of your telephone, in which case, you should have a 
list of which codes were used. Otherwise, you can...

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OR
when you put the call on Hold, it stays on hold on the line that it came 
in on. To make the call available to other extensions, press a free 
SWCA key.
Calls with appearances on SWCA keys show a solid indicator when the call 
is active. On the extension where the call is active, an Intercom or Line 
button also becomes active.
SWCA indicators, call status states (auto assign)
Outgoing calls
When you make an...

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No free call keys
If all the SWCA keys are currently occupied when a new call comes in, you 
can still put the call on Hold.
If a SWCA key has been freed up between the time you answered the 
call, and when you want to put the call on Hold, the call will transfer 
to the free SWCA key and act as described in ‘‘Incoming calls’’ on 
page 96.
If all SWCA keys are still occupied when you put the new call on 
Hold, the...

P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Transferring calls
Using the transfer feature
²àâ
Transfer allows you to direct a call to a telephone in your Norstar system, 
within the Norstar network, or external to Norstar.
Transferring a call
1. Press ²àâ.
2. Call the person to whom you want to transfer the call.
3. If you want to talk to the person to whom you are transferring the call, 
wait for them to answer, and speak to them before proceeding.
4. When you are ready to complete the...

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Transferring external calls
If an external call is transferred to a busy telephone, or not answered after 
a few rings, the call automatically rings again at the telephone from which 
it was transferred, and the display indicates that the telephone was busy or 
that no one answered.
When transferring an external call to an external number, the external call 
you are trying to transfer must be an incoming call on a disconnect...