Nortel Compact Ics 6.0 System Coordinator Guide

Transferring calls / 101
P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
The person to whom you tried to transfer a call did 
not answer. Press
 CALLBACK or the flashing line 
button to reconnect to the call. On the M7100 or 
T7100 telephone, lift the handset.
The person to whom you tried to transfer a call 
has Do Not Disturb active on their telephone. 
Press 
JOIN to transfer the call anyway. Press 
RETRY to transfer the call to someone else. Press 
CANCL
 or the flashing line button to...

102 / Transferring calls
Com pact ICS 6.0 System Coordinator Guide P0992670 03
Using Camp-on
²¡Û
You can transfer an external call to another telephone, even if all its lines 
are busy. 
1. Press 
²¡Û.
2. Dial the number of the telephone you want to camp the call to.
Camped calls appear on a line button on the receiving telephone, if one is 
available. If there is no line button available, you receive a message on the 
display and hear Camp tones.
Each Norstar telephone can handle only one camped call at...

Transferring calls / 103
P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Parking a call
²àÝ
You can suspend a call so that it can be retrieved from any telephone in 
your system.
1. Press 
²àÝ.
2. Use the Page feature (
²ßâ) or press PAGE to announce the 
retrieval code displayed by your telephone.
Retrieving a parked call
1. Select an internal line. (On  M7100/T7100 telephones, pick up the 
handset.)
2. Dial the Call Park retrieval code.
Using Call Park
When you park a call, the system assigns...

104 / Transferring calls
Com pact ICS 6.0 System Coordinator Guide P0992670 03
The highest call number, which is the Call Park prefix followed by 09, is 
used only by telephones or devices connected to the system using an analog 
terminal adapter (ATA).
Your installer or customer service representative programs both the Call 
Park prefix and the delay before parked calls are returned to the originating 
telephone. External calls parked for longer than the programmed delay are 
returned to your...

Transferring calls / 105
P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Using Callback
When you direct a call you have answered to another telephone, the system 
monitors the call to make sure it is answered. If no one answers the call 
within a set length of time, the system directs it back to you.
Callback generates a variety of displays. Most occur after a set delay and 
are listed in the index. Some occur immediately if the telephone to which 
you are directing a call is out of service or...

106 / Transferring calls
Com pact ICS 6.0 System Coordinator Guide P0992670 03 

P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Forwarding your calls
Forwarding your calls to another Norstar 
telephone
Press ²Ý and enter the number of the internal telephone to which you 
want your calls forwarded. 
Use Line Redirection to forward calls outside the system.Line redirection 
takes precedence over Call Forward.
Canceling Call Forward
Press ²£Ý.
Using Call Forward at your telephone
When you use ²Ý, all calls go to the destination you select, regardless 
of how Forward on busy and...

108 / Forwarding your calls
Com pact ICS 6.0 System Coordinator Guide P0992670 03
Overriding Call Forward 
If you call someone who has their calls forwarded to you, your call rings at 
that receiving telephone even though that telephone has been set to forward 
calls to you.
Changing the automatic Call Forward settings for a 
telephone
Call forwarding occurs automatically when a call is not answered or the 
line is busy. These automatic options are changed in programming. 
For step-by-step instructions,...

Forwarding your calls / 109
P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Changing the delay before a call is forwarded
You can assign the number of times that the incoming call rings at your 
telephone before the call is forwarded. To estimate the delay time in 
seconds, multiply the number of rings by six. 
For step-by-step instructions, see ‘‘Change the number of times the 
telephone rings before it is forwarded’’ on page 36.
Forward on busy
Forward on busy redirects your calls to another...

110 / Forwarding your calls
Com pact ICS 6.0 System Coordinator Guide P0992670 03
DND on Busy
When you are busy on a call and a second call comes in, your telephone 
rings softly to alert you to the second call. If you find this second ring 
distracting, you can have the system prevent a second call from disturbing 
you by assigning Do Not Disturb (DND) on Busy to your extension. 
When DND on Busy is turned on for the set, internal and private network 
callers hear a busy tone instead of ringing when you...