Nortel Compact Ics 6.0 System Coordinator Guide

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P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Trunk Answer
²¡ââ
The Trunk Answer feature allows you to answer a ringing call anywhere in 
the system from any telephone in the system. The line you are answering 
does not have to appear or ring at the telephone you are using.
Trunk Answer works only with calls that are ringing on lines for which a 
Ringing Service schedule is active and if Trunk Answer is enabled by your 
installer or customer service representative....

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Com pact ICS 6.0 System Coordinator Guide P0992670 03
Answer buttons
You can use an Answer button to monitor calls to another telephone. All 
calls to the monitored Norstar telephone appear on the Answer button.
Answer buttons are useful for attendants who monitor incoming calls for 
one or several other people. For example, a secretary may have 
appearances for three different bosses on her answer buttons. Once a call 
for boss A is answered by the secretary, the appearance stops at...

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P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Creating a Conference Call
You can talk to two people at once.
1. Make sure you have two calls, one active and one on hold.
2. Press 
²Ü.
3. Press the appropriate button to retrieve the held call (this is automatic 
on the M7100 and T7100 telephones).
You can create a conference when you are on a call. 
1. Make a second call.
2. Press 
²Ü.
3. Press the button where the first call is on hold to create a conference.
Only the person...

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Com pact ICS 6.0 System Coordinator Guide P0992670 03
2. Press ¨. The call is disconnected.
3. Press 
³ to speak to the remaining party.
Independently holding two calls
For all Norstar telephones except the M7100 and T7100 telephones, you 
can put  the two  people in a conference call on hold independently so that 
they cannot talk to each other. 
1. Press the line button of one person. The other person is automatically 
put on hold. 
2. Press 
³. The second person is put on hold....

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P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
You can re-establish the conference.
1. Press 
²Ü. 
2. Take the held call off hold. This is not necessary for the M7100 or 
T7100 telephone.
Removing yourself from a conference
You can remove yourself from a conference, and connect the other two 
callers through your Norstar system. 
Enter the Transfer feature code 
²àâ.
When you remove yourself from a conference using the Transfer feature, 
and both callers are from outside your...

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Com pact ICS 6.0 System Coordinator Guide P0992670 03
Listening to a call as a group
To allow people in your office to listen in on a call using Group Listening, 
press 
²¡âÛ.
Continue to speak to the caller through the telephone handset. The voice of 
the caller broadcasts through the speaker on your telephone. The 
microphone on your telephone is off, so the caller does not hear people in 
your office. 
Canceling Group Listening
Group Listening is canceled automatically when you...

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P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Handsfree is not available for an M7100 or a T7100 telephone.
Making calls without lifting the handset
1. Press the button labeled Handsfree/Mute. 
If you do not have a prime line assigned to your telephone, press a line 
button. The internal microphone and speaker are automatically turned 
on.
2. Dial your call.
3. Speak normally.
Muting Handsfree
1. Press the button labeled Handsfree/Mute to switch off the telephone 
microphone...

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Com pact ICS 6.0 System Coordinator Guide P0992670 03
Using Handsfree
The indicator next to the button labeled Handsfree/Mute is solid when you 
have Handsfree turned on. 
The indicator next to  the button labeled Handsfree/Mute is solid when you 
mute the microphone.
Note: Other models of telephone may have one button for both functions. 
In this case, when the set is on handsfree and the microphone is on, the light 
is solid. If the set is on handsfree and the microphone is off,...

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P0992670 03 Compact ICS 6.0 Syste m Coordin ator Guide
Changing Handsfree for a telephone
You can program the type of Handsfree used with each telephone.
You need the programming template found at the front of this guide. See 
‘‘Getting started with Norstar’’ on page 13 for more information.
1. Press 
²¥¥ÛßßÜÝÝ.
2. Press 
ÛÜßÝß (the default System Coordinator password).
3. Press 
≠ and enter the internal number of the telephone you 
want to program.
4. Press 
≠ twice.
5. Press 
‘...

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Com pact ICS 6.0 System Coordinator Guide P0992670 03
Changing Handsfree Answerback for a telephone
Handsfree Answerback allows you to answer a voice call without lifting 
the handset. It is always turned off for an M7100 or T7100 telephone.
You can turn Handsfree Answerback on or off for a telephone that is 
programmed to use Handsfree.
You need the programming template found at the front of this guide. See 
‘‘Getting started with Norstar’’ on page 13 for more information.
1. Press...