Nortel CallPilot Manager Instructions Manual
Here you can view all the pages of manual Nortel CallPilot Manager Instructions Manual. The Nortel manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 81
Chapter 8 Working with CCR Trees 81 CallPilot Manager Set Up and Operation Guide 6From the Destination list box, select a destination. The destination is the location on the CCR Tree that callers go to after the Information message plays: Previous: returns to the Previous menu node Home: returns the call to the Home node prompt Disconnect: disconnects the call 7To record the Primary and Alternate prompts, click the Voice button and follow the steps in “Importing greetings, prompts or names” on...
Page 82
82 Chapter 8 Working with CCR Trees P09 194 15 0 4 Adding a Transfer node A Transfer node sends a call to an internal or an external number. To add a Transfer node 1 Click the Custom Call Routing heading. The CCR Tree Administration page appears. 2 Click the Change link for the CCR Tree that you want to add a Transfer node to. The CCR Tree Properties page appears. 3 Click the Transfer link. The new Transfer node appears on the CCR Tree Properties page. 4 Click the Change link for the Transfer...
Page 83
Chapter 8 Working with CCR Trees 83 CallPilot Manager Set Up and Operation Guide Assigning a CCR Tree to a Greeting Table Before incoming callers can access a CCR Tree, you must assign lines to a Greeting Table. For information about assigning lines to Greeting Tables, refer to “Setting the Automated Attendant properties” on page 61. To assign a CCR Tree to a Greeting Table 1Click the Auto-Attendant heading. 2Click the Greeting Tables link. The Greeting Tables page appears. 3Click the Change link...
Page 84
84 Chapter 8 Working with CCR Trees P09 194 15 0 4 Disabling a CCR Tree Before you make any changes to a CCR Tree you must ensure service is not disrupted by removing any references to the CCR Tree from the Greeting Tables and the CLID Routing Table. To remove references to a CCR Tree from a Greeting Table 1 Click the Auto-Attendant heading. 2 Click the Greeting Tables link. 3 Click the Change link for the Greeting Table that uses the CCR Tree that you want to disable. The Greeting Table Setup...
Page 85
Chapter 8 Working with CCR Trees 85 CallPilot Manager Set Up and Operation Guide Changing a node To change the properties of a node 1Click the Custom Call Routing heading. The CCR Tree Administration page appears. 2Click the Change link of the CCR Tree that contains the node you want to change. The node properties page appears. 3Click the Change link for the node you want to change, and change the properties of the node. For information about the node properties, refer to: “Adding an Information...
Page 86
86 Chapter 8 Working with CCR Trees P09 194 15 0 4
Page 87
87 CallPilot Manager Set Up and Operation Guide Chapter 9 CallPilot reports About CallPilot reports This chapter describes CallPilot reports and explains how to generate and print them. You can use the following reports to view CallPilot programming, status and available message time. Generating a report To generate a report 1Click the Report heading. 2Click the link for the report you want to generate. The report appears in a new window. 3To print the report, click the Print button. 4To close the...
Page 88
88 Chapter 9 CallPilot reports P09 194 15 0 4 Mailbox Information Report This report shows for each mailbox: The mailbox can have one or more information messages, which contain an alphanumeric tag and a descriptive string. To reduce the number of report output lines, a mailbox setting or condition is reported only if it is different from the default setting or normal condition. Possible tags are: MB mailbox number Type SUB Subscriber ADM System Administrator GDM General Delivery Mailbox FOD...
Page 89
Chapter 9 CallPilot reports 89 CallPilot Manager Set Up and Operation Guide ALTDN1Alternate extension 1 is defined. ALTDN2Alternate extension 2 is defined. EXPRLINEAn Express Messaging line is defined. Available only on Business Communications Manager 2.5 and CallPilot 150. ATDTA Target Attendant is defined. XFERS ScreenedTransfers are screened. Blind transfers are normal and are not shown. METHOD, LIMITThe delivery method and maximum number of selections for a Fax On Demand mailbox. RETRY, INTThe...
Page 90
90 Chapter 9 CallPilot reports P09 194 15 0 4 All Mailbox Activity Report The Mailbox Activity Report shows seven day usage information for all Subscriber mailboxes on the system. The starting point of this report is the last full day of activity. For example, if the full day of activity is Tuesday, the report begins on Tuesday and goes back seven days to the previous Wednesday. When you print this report, check that the printer has enough paper. Because of the size of this report, print at night...