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Nortel CallPilot Manager Instructions Manual

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    							Chapter 8  Working with CCR Trees    81
    CallPilot Manager Set Up and Operation Guide
    6From the Destination list box, select a destination. The destination is the location on the CCR 
    Tree that callers go to after the Information message plays:
    Previous: returns to the Previous menu node
    Home: returns the call to the Home node prompt
    Disconnect: disconnects the call
    7To record the Primary and Alternate prompts, click the Voice button and follow the steps in 
    “Importing greetings, prompts or names” on page 49 to record a prompt from your computer
    or
    follow the steps in “Importing greetings, prompts or names” on page 49 to select a previously 
    recorded prompt. These prompts are the information message that the caller hears when they 
    are routed to this node.
    8Click the Submit button.
    Adding a Mailbox node
    Adding a mailbox node gives callers a mailbox where they can leave a message or listen to an 
    Information Message, depending on the mailbox type.
    A mailbox cannot receive messages until it is initialized. For information on initializing 
    mailboxes, see “Initializing a mailbox” on page 32.
    To add a Mailbox node
    Use a Mailbox node to transfer callers to a Subscriber, Information or Fax On Demand mailbox.
    1Click the Custom Call Routing heading.
    The CCR Tree Administration page appears.
    2Click the Change link for the CCR Tree that you want to add a Mailbox node to.
    The CCR Tree Properties page appears.
    3Click the Mailbox link.
    The new Mailbox node appears on the CCR Tree Properties page.
    4Click the Change link for the Mailbox node.
    The CCR Mailbox Node page appears.
    5In the Mailbox Number box type the mailbox number of the Subscriber, Information, or Fax 
    on Demand mailbox you want the call to transfer to. You must create the mailbox before you 
    can assign it to a Mailbox node.
    6From the Destination list box, select a destination. The destination is the location on the CCR 
    Tree that callers go to after they leave a message.
    Previous: returns to the Previous menu
    Home: returns the call to the Home node prompt
    Disconnect: disconnects the call
    7Click the Submit button. 
    						
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    Adding a Transfer node
    A Transfer node sends a call to an internal or an external number.
    To add a Transfer node
    1 Click the  Custom Call Routing  heading.
    The CCR Tree Administration page appears.
    2 Click the  Change link for the CCR Tree that you want to add a Transfer node to.
    The CCR Tree Properties page appears.
    3 Click the  Transfer  link.
    The new Transfer node appears on the CCR Tree Properties page.
    4 Click the  Change link for the Transfer node.
    The CCR Transfer Node page appears.
    5 In the  Caption  box type where you are transferring the caller to, for example  Support Hotline.
    6 From the  Outdial Method  list box select an outdial method. The outdial method is the 
    telephony resource that is used to transfer the call. Outdialing is not available for CallPilot 
    Mini.
     Select  Line to use an external line to transfer the caller to an external telephone number, 
    and enter the line number you want to use.
     Select  Pool to use a line pool to transfer the caller to an external telephone number and 
    enter the Line Pool access code you want to use.
     Select  Route to use a Routing Code to transfer the caller to an external telephone number.
     Select  Intercom to transfer the caller to an extension.
    7 In the  Phone Number  box, type the extension or external telephone number.
    8 Click the  Submit button.
    About transfers to external numbers
    When CallPilot transfers a call using a CCR external transfer, it uses two lines. An incoming line 
    connects the caller to the CCR Tree and an outgoing line transfers the caller to the external phone 
    number. Both lines are used while the caller connects to the external phone number. To optimize 
    the use of external lines, the incoming line can be used to make the external transfer. This type of 
    transfer is called a Link transfer.
    Not all phone lines allow Link transfers. Ask your telephone service provider if your lines support 
    Link transfers before you program CallPilot to use Link transfers.
    To perform a Link transfer for a CCR external transfer you must press 
    \b before the telephone 
    number. For example, for the telephone number:
    \b
    
    
    
    
    
    
    
     is the telephone number dialed
    For information on preventing unauthorized calls using outdialing, refer to  “Outdial type” on page 
    28 . 
    						
    							Chapter 8  Working with CCR Trees    83
    CallPilot Manager Set Up and Operation Guide
    Assigning a CCR Tree to a Greeting Table
    Before incoming callers can access a CCR Tree, you must assign lines to a Greeting Table.
    For information about assigning lines to Greeting Tables, refer to “Setting the Automated 
    Attendant properties” on page 61.
    To assign a CCR Tree to a Greeting Table
    1Click the Auto-Attendant heading.
    2Click the Greeting Tables link.
    The Greeting Tables page appears.
    3Click the Change link for the Greeting Table you want to assign a CCR Tree to.
    The Greeting Table Setup page appears.
    4Select from each CCR Tree list box the CCR Tree you want calls to route to for each time of 
    day. If you do not want calls to route to a CCR Tree select None.
    5Click the Submit button.
    Making a CCR Tree a destination in the CLID Routing Table
    For information about the CLID Routing Table, refer to “About the CLID Routing Table” on page 
    64.
    To assign a telephone number to a CCR Destination in the CLID Routing Table refer to “Setting 
    up a CLID Routing Table” on page 66.
    Testing a CCR Tree
    After you build a CCR Tree and assign it to a Greeting Table, test the CCR Tree. To test the CCR 
    Tree, call the company number and test each node.
    Check that:
     the Home node routes the call as designated
     each transfer routes the caller to the intended destination
     each prompt has correct information
     messages are courteous and easy to understand 
    						
    							84    Chapter 8  Working with CCR Trees
    P09 194 15 0 4
    Disabling a CCR Tree
    Before you make any changes to a CCR Tree you must ensure service is not disrupted by removing 
    any references to the CCR Tree from the Greeting Tables and the CLID Routing Table.
    To remove references to a CCR Tree from a Greeting Table
    1 Click the  Auto-Attendant  heading.
    2 Click the  Greeting Tables  link.
    3 Click the  Change link for the Greeting Table that uses the CCR Tree that you want to disable.
    The Greeting Table Setup page appears.
    4 For each time of day, remove the CCR Tree you want to disable by choosing another CCR 
    Tree number or  None from the  CCR Tree  list box.
    5 Click the  Submit button.
    To remove references to a CCR Tree from a CLID Routing Table
    1Click the  Auto-Attendant  heading.
    2 Click the  CLID Routing Table  link.
    The CLID Routing Table page appears.
    3 Click the  Change link for the CLID Routing Table rule that uses the CCR Tree that you want 
    to disable.
    The CLID Setup page appears.
    4 To remove the CCR Tree from the CLID Routing Table, either:
     select another CCR Tree from the  CCR Tree list box and enter the path in the  Path box
    or
    select a  Greeting Table , Extension  or Mailbox  to transfer the call to.
    5 Click the  Submit button. 
    						
    							Chapter 8  Working with CCR Trees    85
    CallPilot Manager Set Up and Operation Guide
    Changing a node
    To change the properties of a node
    1Click the Custom Call Routing heading.
    The CCR Tree Administration page appears.
    2Click the Change link of the CCR Tree that contains the node you want to change.
    The node properties page appears.
    3Click the Change link for the node you want to change, and change the properties of the node. 
    For information about the node properties, refer to:
    “Adding an Information node” on page 80
    “Adding a Mailbox node” on page 81
    “Adding a Menu node” on page 80
    “Adding a Transfer node” on page 82
    4Click the Submit button.
    Deleting a node
    To delete a node
    1Click the Custom Call Routing heading.
    2Click the Change link for the CCR Tree that has the node you want to delete.
    The CCR Tree Properties page appears.
    3Click the Delete link for the node you want to delete.
    A message appears that asks you to confirm the deletion.
    4Click the OK button.
    Deleting a CCR Tree
    Before you delete a CCR Tree, make sure the Tree is disabled. For information about disabling a 
    Tree, refer to “Disabling a CCR Tree” on page 84.
    To delete a CCR Tree
    1Click the Custom Call Routing heading.
    The CCR Tree Administration page appears.
    2Click the Delete link for the CCR Tree you want to delete.
    A message appears that asks you to confirm the deletion.
    3Click the OK button. 
    						
    							86    Chapter 8  Working with CCR Trees
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    							87
    CallPilot Manager Set Up and Operation Guide
    Chapter 9
    CallPilot reports
    About CallPilot reports
    This chapter describes CallPilot reports and explains how to generate and print them.
    You can use the following reports to view CallPilot programming, status and available message 
    time.
    Generating a report
    To generate a report
    1Click the Report heading.
    2Click the link for the report you want to generate.
    The report appears in a new window.
    3To print the report, click the Print button.
    4To close the report window, click the Close button.
    Types of reports
    Directory Report
    This report shows information for mailbox owners listed in the Company Directory and includes:
    If both Name Recorded and Greeting Recorded are N the mailbox is not initialized.
    Subscribermailbox owner’s name
    MBmailbox number
    Typetype of mailbox
    Extextension number
    Name Recordedwhether mailbox owner has recorded their name in the Company Directory
    Greeting Recordedwhether mailbox owner has recorded a greeting 
    						
    							88    Chapter 9  CallPilot reports
    P09 194 15 0 4
    Mailbox Information Report
    This report shows for each mailbox:
    The mailbox can have one or more information messages, which contain an alphanumeric tag and 
    a descriptive string. To reduce the number of report output lines, a mailbox setting or condition is 
    reported only if it is different from the default setting or normal condition.
    Possible tags are:
    MB mailbox number
    Type SUB  Subscriber
    ADM  System Administrator
    GDM  General Delivery Mailbox
    FOD  Fax On Demand - Business Communications Manager 2.5 only
    FOV  Fax Overflow - Business Communications Manager 2.5 only
    NET  AMIS or Site
    INFO  Information
    Directory Name The name of the mailbox. An asterisk appears beside the name if the mailbox 
    name is not in the Company Directory.
    Ext The mailbox extension.
    COS The Class of Service for the mailbox.
    Total The total volume of messages in the mailbox, not including space taken by 
    mailbox greetings, shown as messages (Msg) and minutes (Min).
    New The total volume of new messages in the mailbox, shown as messages (Msg) 
    and minutes (Min).
    Outdial The outdial parameters. This setting does not appear for CallPilot Mini.
    UNINIT Mailbox is not initialized.
    NONAMEREC Mailbox is initialized, but name is not recorded.
    NOGREET Mailbox is initialized, but Primary greeting is not recorded.
    LOCKED Mailbox is disabled because number of incorrect password attempts is 
    exceeded.
    NOMWI Mailbox has a primary extension, but Message Waiting is disabled.
    FULL Mailbox is full.
    NOACCEPT Subscriber has set mailbox to not accepting messages.
    NOADDRESS Address is not specified. 
    						
    							Chapter 9  CallPilot reports    89
    CallPilot Manager Set Up and Operation Guide
    ALTDN1Alternate extension 1 is defined.
    ALTDN2Alternate extension 2 is defined.
    EXPRLINEAn Express Messaging line is defined. Available only on Business 
    Communications Manager 2.5 and CallPilot 150.
    ATDTA Target Attendant is defined.
    XFERS ScreenedTransfers are screened.
    Blind transfers are normal and are not shown.
    METHOD, LIMITThe delivery method and maximum number of selections for a Fax On 
    Demand mailbox.
    RETRY, INTThe number of retries and interval in minutes for a Fax On Demand mailbox.
    OPN/RNPHONEOff-Premise Notification to a telephone.
    OPN/RNPAGEROff-Premise Notification to a pager.
    OPN/RNEXTOff-Premise Notification to an extension.
    OPN/RNSTATUSCurrent status of Off-Premise Notification, and start and stop times.
    TRANSFThe telephone number used when Outbound Transfer is set to an external 
    destination.
    FAXPREPreset Fax destination - Business Communications Manager 2.5 only.
    SELECT, SIZEFor each document in a Fax On Demand mailbox, lists selection ID and size 
    in equivalent message minutes - Business Communications Manager 2.5 
    only.
    AMIS, MBOXSystem access phone number and target mailbox number of a AMIS Network 
    Delivery mailbox.
    SITE, MBOXSite address of a Network Delivery mailbox. 
    						
    							90    Chapter 9  CallPilot reports
    P09 194 15 0 4
    All Mailbox Activity Report
    The Mailbox Activity Report shows seven day usage information for all Subscriber mailboxes on 
    the system.
    The starting point of this report is the last full day of activity. For example, if the full day of 
    activity is Tuesday, the report begins on Tuesday and goes back seven days to the previous 
    Wednesday.
    When you print this report, check that the printer has enough paper. Because of the size of this 
    report, print at night or during a slow time. To get the full benefit of this report, print it on the same 
    day each week and reset the statistics after each printing.
    The Mailbox Activity Report shows:
     number of messages recorded and their total length and average length
     number of times the maximum message length is reached
     number of messages received and their total length and average length
     number of times the mailbox is accessed for log on or call answering, with total connect 
    minutes and resulting average
     average time before new messages are played
     average time before messages are deleted
     number of times when log on authentication fails three times in succession. (A possible  attempt at unauthorized access to a mailbox.)
     cumulative averages for the above
     whether Primary, Alternate and CLID-based Greetings are recorded
    After you generate this report, you can reset the statistics to set the counters to zero. If you reset 
    the statistics, all the Subscriber mailboxes are affected, not just a selected mailbox.
    Event Log Report
    The Event Log Report lists events that can help you diagnose system problems.
    Events are shown with their date, time and error message. 
    						
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