Nortel CallPilot Manager Instructions Manual
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Glossary 151 CallPilot Manager Set Up and Operation Guide Reports The Reports used to view CallPilot programming, the amount of available message storage time, and CCR programming and administration. Resetting passwords A System Administrator task that changes a mailbox password from its current password back to the CallPilot default password of 0000. Resetting CallPilot Returning CallPilot to its default settings. Special Mailboxes The two mailboxes used by the System Administrator and designated Operator. The Special Mailboxes are the System Administrator Mailbox and the General Delivery Mailbox. Sub-menu A sub-menu is any menu presented to the caller after the Home Menu. Sub-menus can lead to other sub-menus. A total of nine sub-menus can be added to a CCR Tree. Subscriber A subscriber is a mailbox owner. Subscriber mailboxes include Guest mailboxes. Subscriber mailboxes Subscriber mailboxes: are assigned to subscribers by the System Administrator include Guest mailboxes are maintained by the mailbox owner (subscriber) can be listed in the Company Directory under the mailbox owner’s name are protected by a password that the subscriber can change, or can be reset to 0000 by the System Administrator if the subscriber forgets the password System Administrator The person responsible for configuring, updating, and maintaining the CallPilot system. System Administrator Mailbox One of the two Special Mailboxes. It is used by the System Administrator for sending Broadcast Messages. Target Attendant The Target Attendant is assigned to answer a telephone when a caller opens a mailbox to leave a message and presses to reach the Operator. Tone dial telephone A push button telephone that emits DTMF tones.
152 Glossary P091 9415 0 4 Transfer On a CCR Tree, a Transfer prompt provides a caller with access to an extension or an external number an extension or an external number. A Transfer prompt is assigned a one-digit number that appears in a menu. When this number is pressed, the caller automatically transfers to an extension or external number. Voice prompts The prerecorded voice instructions that play when callers access CallPilot features and options. Voice prompts can guide callers along the call Path of a CCR Tree.
CallPilot Manager Set Up and Operation Guide 153 Index A Access passwords Call Center 110 modem 110 Afternoon Greeting 56 Alternate extensions 29 Alternate Language 53, 54, 98 Analog Station Module 140 Analog Terminal Adapter 140 ATA 2 and ASM, CallPilot Feature Compatibility 140 Automated Attendant Business Open setting 115 Business Status 121 greetings 52 language preference 58 recording Custom Menu prompt 60 troubleshooting 129 B Backing up CallPilot information 113 Broadcast message about 123 recording 123 Business Hours, setting 56 Business Status, setting 115, 121 C Call Center 10 access password 110 Call Display Information, troubleshooting 129 Call Forward All Calls 134 canceling 134 No Answer 134 setting up 134 Call Record, in Class of Service 26 Call Screening 30 CallPilot configuration for medium business 137 configuration for small business 135 default password 32 network settings 111 passwords 40 reports All Mailbox Activity 90CCR Tree Usage 91 Directory 87 Event Log 90 Fax Usage 93 generating 87 Mailbox Information 88 Message Usage 95 Port Usage/Call Handling 92 System Configuration 94 resetting to factory default 113 troubleshooting 129 CallPilot Feature Compatibility ATA 2 and ASM 140 Camp On 140 Delayed Ring Transfer (DRT) 141 Disconnect Supervision 141 Do Not Disturb (DND) 141 Hold 141 Intercom numbers 141 Language choice 141 Messages 142 Night Service 142 Prime Set 142 Private line 142 Ringing line preference 142 Service Modes 142 Set Relocation 140 Transfer Callback 142 CallPilot features Automated Attendant 9 Fax Answering 9 Voicemail 9 CallPilot Manager backing up and restoring 113 interface 19 reports All Mailbox Activity 90 CCR Tree Usage 91 Directory 87 Event Log 90 Fax Usage 93 Mailbox Information 88 Message Usage 95 Port Usage/Call Handling 92 System Configuration 94 starting from Business Communications Manager 2.5 18 starting from CallPilot 150 18 CallPilot Mini voice prompts 12
154 Index P091 9415 0 4 CallPilot options Call Center 10 Desktop Messaging 11 Fax 10 Message Networking 10 Unified Messaging 10 CallPilot UI setting 98 Camp On, CallPilot Feature Compatibility 140 Canadian Pronunciation setting 98 CCR Tree assigning to a Greeting Table 56, 83 building 75 copying 78 deleting 85 designing 71 disabling 84 Home Information node, adding 76 Home Mailbox node, adding 77 Home menu node, adding 75 Home node prompt 75 Home Transfer node, adding 77 Information node, adding 80 Mailbox node, adding 81 making a destination in the CLID Routing Table 83 Menu node, adding 80 Next ActionDisconnect 81 Home 81 Previous 81 node, changing 85 node, deleting 85 overview 71 planning 71 testing 83 Transfer node, adding 82 transfer to external number 82 CCR Tree Usage Report 91 Class of Service 26 Call Record 26 default values 27 greeting length 26 mailbox message time 26 message length 26 message retention period 26 networking 26 number of attempts 26 Off-premise Message Notification 26 Outbound Transfer 26 password attempts 26 password expiry 26 prompt language 26 retry intervals 26 summary 27 Target Attendant 26 User Interface 26 Company Directory recording name in 32 troubleshooting 131 Conventions, guide 13 button options 13 buttons 13 command line 13 Country setting 98 Custom Call Routing (CCR) 9 Destination types 73 level 69 menu 69 overview 69 Path 69, 73 Tree overview 71 Customized Automated Attendant Menu prompt 60 D Daylight Savings Time 99 Default extension, Operator DN 116, 120 Default password 32 Delayed Ring Transfer (DRT), CallPilot Feature Compatibility 141 Deleting a mailbox 43 Desktop Messaging 11 Destination Type 66 Destination Type, assigning 66 Destination types, Custom Call Routing (CCR) 73 Dialing Translation access code 103 area code 103 example table 102, 103 long distance access code 103 Network Access 103 overview 101 parameters 103 reply translation 103 setting 104 Dialing Translation Table changing entries 106 deleting entries 106 example 102, 103 reviewing entries 105 Directory Search setting 98 Disconnect Supervision, CallPilot Feature Compatibility 141
Index 155 CallPilot Manager Set Up and Operation Guide Display 13 log prompt 130 Do Not Disturb (DND), CallPilot Feature Compatibility 141 E Enable Bilingual setting 98 Enable External Initialization setting 97 Enable General Delivery Mailbox setting 97 Enable Group List setting 97 Enable Redirect DN setting 98 Enable Voice Mail setting 97 Evening Greeting 56 Event Log Report 90 Expiry, password 40 Express Messaging Line about 30 defaults 30 Extension number length, troubleshooting 130 F Fax 10 Fax Answering 9 Fax Usage Report 93 Forwarding calls, troubleshooting 130 G General Delivery Mailbox 22, 129 Greeting assigning to a Greeting Table 56 exporting 50 importing 49 recording 47, 48, 50 Greeting Table Alternate Language 54 assigning 57 assigning a CCR Tree 56 assigning a greeting 55, 56 Attendant 57 business hours 56 language preference 58 menu repeat key 59 overview 52 Primary Language 54 recording Company Greetings 54 setting up 55 using the Alternate Language 53Greetings Afternoon 56 assigning to a Greeting Table 55 Evening 56 troubleshooting 129 Group List adding 45 changing 46 numbers 44 troubleshooting 132 Group List Leading Digit setting 97 Guest Mailbox, adding 36 H Hold, CallPilot Feature Compatibility 141 Home node, Custom Call Routing (CCR) 72 I Information mailbox greeting, recording 126 Information mailbox, adding 37 Initializing a mailbox 32 Intercom numbers, CallPilot Feature Compatibility 141 Interrupting voice prompts 12 L Language choice, CallPilot Feature Compatibility 141 Language, assigning 58 Log prompt, troubleshooting 130 M Mailbox “locked-out” 40, 131 adding 35 cannot be added 131 changing options 41 Class of Service 26 deleting 43 Express Messaging Line 30 General Delivery 22 initializing 32 Message length 26 Message Waiting Notification 28 Outdial type 28 password expiry 26 properties 28 alternate extensions 29 Call Screening 30 Express Messaging Line 30
156 Index P091 9415 0 4 include in Company Directory 28 Message Waiting Notification 28 outdial type 28 properties, changing 41 troubleshooting 131 Mailbox Information Report 88 Mailbox message time, in Class of Service 26 Mailbox properties alternate extensions 29 Auto-Login 29 Call Screening 30 Express Messaging Line 30 include in Company Directory 28 Message Waiting Notification 28 Make Directory Available setting 97 Making selections using the dialpad with a one line display telephone 12 Maximum Outcalling Channels setting 97 Menu node, adding 80 Message length, in Class of Service 26 Message Networking 10 Message Waiting Notification 28 Messages, CallPilot Feature Compatibility 142 Modem access password 110 N Name Prefix setting 98 Name, recording in Company Directory 32 Network settings 111 Default gateway 111 DNS 111 IP Address 111 network identification settings 111 Subnet Mask 111 unit address 111 Networking, in Class of Service 26 Next Action Disconnect 81 Home 81 Previous 81 Night Service, CallPilot Feature Compatibility 142 Node changing 85 deleting 85 O Off-premise Message Notification 150and outdial type 28 for Subscriber mailboxes 42 in Class of Service 26 in Mailbox Information Report 89 number of attempts 26 retry intervals 26 troubleshooting 130 Operator password change 120 changing 118 Operator settings, changing 115 Operator Status 115, 119 default extension 116, 120 setting 119 Outbound Transfer and outdial type 28, 150 for Subscriber mailbox 42 in Class of Service 26 in Mailbox Information Report 89 in Port Usage/Call Handling Report 92 troubleshooting 130 Outdial type, mailbox 28 P Parameters access code 103 area code 103 long distance access code 103 reply translation 103 setting 104 Password “locked-out” 40, 131 default 32 expiry 40 incorrect lock-out 40 Mailbox 40 Mailbox, expiry 26 Operator 118, 120 Operator, default 118 troubleshooting 131 Password attempts, in Class of Service 26 Password expiry, in Class of Service 26 Path Number, troubleshooting 132 Path, Custom Call Routing (CCR) 73 Port Usage/Call Handling Report 92 Primary Language setting 98 Primary UI setting 98 Prime Set, CallPilot Feature Compatibility 142 Private line, CallPilot Feature Compatibility 142
Index 157 CallPilot Manager Set Up and Operation Guide Prompt exporting 50 importing 49 recording 47, 48, 50 Prompt language, in Class of Service 26 Properties, mailbox 28 R Recording Company Greetings 54 Customized Automated Attendant Menu prompt 60 greeting 50 prompt 50 Related publications 14 Reply Feature, troubleshooting 130 Reports All Mailbox Activity 87 CCR Tree Usage 87, 91 Directory 87 Event Log 87, 90 Fax Usage 87, 93 Mailbox Information 87, 88 Port Usage/Call Handling 87, 92 System Configuration 87 Resetting CallPilot 113 Restoring CallPilot information 113 Restriction Permission Lists about 107 adding 107 factory settings 108 properties 107 removing 108 resetting 108 rules for RPLs 107 Ringing Answer Button 133 Ringing line, CallPilot Feature Compatibility 142 S Service Modes, CallPilot Feature Compatibility 142 Set Relocation, CallPilot Feature Compatibility 140 Special Prefix setting 98 Sub-menu, Custom Call Routing (CCR) 72 Subscriber Mailbox, adding 35 Symbols 13 System log, downloading 110 System Properties Enable External Initialization 97 Enable General Delivery Mailbox 97 Enable Group List 97Enable Voice Mail 97 Group List Leading Digit 97 Make Directory Available 97 Maximum Outcalling Channels 97 System properties Alternate Language 98 Canadian Pronunciation 98 Country 98 Daylight Savings Time 99 Directory Search By 98 Enable Bilingual 98 Enable CallPilot UI 98 Enable Redirect DN 98 Name Prefix 98 Primary Language 98 Primary UI Style 98 Special Prefix 98 Timezone 98 Voice Mail Version 97 T Target Attendant, in Class of Service 26 Timezone setting 98 Transfer Callback, CallPilot Feature Compatibility 142 Troubleshooting 129 accessing a line or line pool 130 Automated Attendant 129 Call Display Information 129 CallPilot 129 Company Directory 131 Extension number length 130 Forward denied 130 General Delivery Mailbox 129 greetings 129 Group List 132 log prompt 130 mailbox not accepting messages 131 message lost in a mailbox 131 password lost 131 Path Number 132 Reply Feature 130 U Unified Messaging 10 User interface, in Class of Service 26 V Voice Mail version, viewing 97 Voice prompts interrupting 12 on a one line display telephone 12