Nortel CallPilot Manager Instructions Manual
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Part No. P09 194 15 04 CallPilot Manager Set Up and Operation Guide
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2 P091 9415 0 4 CallPilot Manager Set Up and Operation Guide Copyright © 2002 Nortel Networks All rights reserved. 2002. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The informatio n in this...
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3 CallPilot Manager Set Up and Operation Guide Contents Chapter 1 Getting started with CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 About CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 CallPilot features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
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4 Contents P 091 9415 0 4 Chapter 3 CallPilot mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 About installing mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 System Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 General Delivery Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
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Contents 5 CallPilot Manager Set Up and Operation Guide Chapter 5 Recording greetings, prompts and names . . . . . . . . . . . . . . . . . . . . . . . . . 47 Recording greetings, prompts and names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Importing greetings, prompts or names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Exporting greetings, prompts or names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Chapter 6...
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6 Contents P 091 9415 0 4 Chapter 8 Working with CCR Trees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Building a CCR Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Creating a Home node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Creating a Home Menu node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75...
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Contents 7 CallPilot Manager Set Up and Operation Guide Chapter 11 Dialing Translation and Restriction Permission Lists . . . . . . . . . . . . . . . 101 About Dialing Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 How the Dialing Translation Table works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Phone number Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Examples of...
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8 Contents P 091 9415 0 4 Chapter 14 Broadcast and Information messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 About Broadcast messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Information mailbox messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 About recording an Information mailbox message . . . . . . . . . . . . . . . . . . . . . . . 126 Chapter 15 Troubleshooting CallPilot . ....
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9 CallPilot Manager Set Up and Operation Guide Chapter 1 Getting started with CallPilot Manager About CallPilot Manager CallPilot Manager is a web-based application that you use to set up and administer CallPilot. CallPilot is a versatile business communications tool that you can use to: • answer incoming calls offer callers a selection of options to route their calls or access information provide advanced voicemail, Automated Attendant and call handling capabilities This guide leads a System...
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10 Chapter 1 Getting started with CallPilot Manager P09 194 15 0 4 CallPilot options CallPilot has options that enhance your office communications. You need a software authorization code to enable a CallPilot option. Contact your vendor if you want to trial or purchase a software authorization code. CallPilot options are: Message Networking Message Networking links your CallPilot system with other voicemail systems and allows the exchange of voice messages between users at different sites....