Nortel CallPilot Manager Instructions Manual

21
CallPilot Manager Set Up and Operation Guide
Chapter 3
CallPilot mailboxes
About installing mailboxes
You install mailboxes by enabling a software authorization code. The software authorization code 
determines the number of mailboxes that you can add to CallPilot. On CallPilot 150 and CallPilot 
Mini you can have a maximum of 200 subscriber mailboxes. On Business Communications 
Manager 2.5 you can have a maximum of 1,000 mailboxes. Refer to “Enabling software 
authorization codes” on page 109 for...

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General Delivery Mailbox
The General Delivery Mailbox is your company mailbox. It is created automatically when the 
system is initialized for the first time. The General Delivery Mailbox stores messages from callers 
when the Operator is not available, or from callers who use a rotary dial telephone.
Usually the Receptionist or designated Operator checks for messages in the General Delivery 
Mailbox.
The default Class of Service for the General...

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CallPilot Manager Set Up and Operation Guide
Guest mailboxes
A Guest mailbox is a Subscriber mailbox without a primary extension. Create Guest mailboxes for 
people who do not have an operating extension but require a mailbox. A Guest mailbox must be 
initialized by the mailbox owner before it can receive voice messages.
When you create Guest mailboxes, assign mailbox numbers that begin with the same digit. This 
identifies the mailbox type. Create Guest mailbox...

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After you record the announcement, record a Company Greeting that tells callers about the 
mailbox. For example:
“Good Morning. This is On Your Toes Dance School. To reach the dance studio, press  
\f. To 
register for our fall classes, press  
. To reach our receptionist, press  ”
Make sure the leading digit of Guest mailbox numbers is different from the leading digit of the 
extensions. If you use CallPilot 150 or Business Communications Manager...

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CallPilot Manager Set Up and Operation Guide
 Mention the Information mailboxes in the Company Greeting if your company has a small 
number of Information mailboxes, such as three or four. Use Custom Call Routing (CCR) if 
you have a large number of Information mailboxes.
 Assign the Operator as the transfer point for all Information mailbox inquiries. Record a 
statement in the Company Greeting that tells callers to press zero to reach company 
information. For...

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Mailbox Class of Service
Class of Service (COS) values reduce the amount of programming you do when you add a 
mailbox. Instead of entering values for several features, you can select the COS that is appropriate 
for the mailbox. You select a COS when you add the mailbox and the system uses the associated 
values.
The COS tables have default values, shown on page  27. You can change the values to meet the 
needs of your company. For information on...

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CallPilot Manager Set Up and Operation Guide
Class of Service default values
This table shows the default Class of Service values for Business Communications Manager, 
CallPilot Mini and CallPilot 150. CallPilot Mini systems also show the associated Restriction 
Permission List for each COS. For more information about Restrictions and Permissions refer to 
“About Restriction Permission Lists” on page 107.
Note: The Enable Networking setting is available if you have...

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Mailbox properties
You can change these mailbox properties, which are not included in the mailbox Class of Service:
 Company Directory
 Message Waiting Notification
 Outdial type
 Alternate extensions
 Express Messaging Line
 Call Screening
Mailbox properties are not included in a Class of Service. When you add a mailbox, you can 
change these options without changing the Class of Service.
Company Directory
The Company Directory is an internal...

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CallPilot Manager Set Up and Operation Guide
The default for Outdial type is None. The values available are None, Line, Pool or Route. Until 
you assign a line or line pool as the Outdial type for a mailbox, the mailbox owner can use:
 the Reply feature to reply to calls from internal extensions only
 Off-premise Message Notification for internal extensions only
 Outbound Transfer for internal extensions only
When you assign an Outdial type, all dialing is done by...

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Express Messaging Line
When you create a Subscriber Mailbox, you can assign an Express Messaging Line to it. Instead of 
assigning an extension number to the Subscriber Mailbox, assign an Express Messaging Line. If 
you assign an Express Messaging Line, fax and voice calls are left in the Subscriber Mailbox 
without ringing at the set. Inform the subscriber that they should frequently check their mailbox 
for messages because they do not receive Message...