Nortel CallPilot Manager Instructions Manual

Chapter 6  Setting up the Automated Attendant    61
CallPilot Manager Set Up and Operation Guide
Setting the Automated Attendant properties
The Auto Attendant properties control the Automated Attendant properties across your system.
To set the Auto Attendant properties
1Click the Auto-Attendant heading.
2Click the General Properties link.
The Auto-Attendant Properties page appears.
3Set the properties that apply to all Greeting Tables:
4Click the Submit button.
Return to Auto-AttendantDetermines what...

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About Touchtone Gate
Touchtone Gate is a feature that allows CallPilot to accept calls from both rotary (pulse dial) and 
touchtone telephone sets.
With Touchtone Gate you can have the standard voice prompt play or you can record your own 
custom prompt. If you choose the standard prompt, the following prompt plays after your 
Company Greeting:  “If you are calling from a touchtone telephone, please press 
 now. If you 
are a rotary...

Chapter 6  Setting up the Automated Attendant    63
CallPilot Manager Set Up and Operation Guide
The Touchtone Gate voice prompt is not played to internal callers. For external callers on CallPilot 
150 or Business Communications Manager, the Touchtone Gate voice prompt is not played when 
they use Feature 981 or Feature 986.
If you disable Touchtone Gate, re-record the Company Greeting to include “If you are calling 
from a tone dial telephone, please dial the extension number or press 
 for the...

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About the CLID Routing Table
Set up a CLID Routing Table to control how calls are routed based on their Caller Identification. 
The CLID Routing Table routes recognized incoming telephone numbers to the appropriate 
destinations. You can set up the CLID Routing Table to direct frequent callers to a specific 
extension or mailbox, CCR Tree or Greeting Table. To use a CLID Table, your incoming lines 
must be equipped with Caller...

Chapter 6  Setting up the Automated Attendant    65
CallPilot Manager Set Up and Operation Guide
You can record your CLID Routing Table entries in the table CLID Routing Table section of the 
CallPilot Programming Record.
Telephone numbers in the CLID Routing Table are sorted in numerical order, from the longest 
number to the shortest. For example:
For the CLID Routing Table to work, your company must:
 subscribe to CLID services from your local telephone company
 have the appropriate hardware for...

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Setting up a CLID Routing Table
Setting up a CLID Routing Table involves:
 entering a telephone number
 assigning a destination such as a Greeting Table, mailbox, extension, or a CCR Tree or node
To add a telephone number to the CLID Routing Table
1 Click the  Auto-Attendant  heading.
2 Click the  CLID Routing Table  link.
The CLID Routing Table page appears.
3 Click the  Add button.
The CLID Setup page appears.
4 In the  Calling Line...

Chapter 6  Setting up the Automated Attendant    67
CallPilot Manager Set Up and Operation Guide
Editing telephone numbers in the CLID Routing Table
To change a telephone number in the CLID Routing Table
1Click the Auto-Attendant heading.
2Click the CLID Routing Table link.
The CLID Routing Table page appears.
3Click the Change link for the entry you want to change.
The CLID Setup page appears with the telephone number in the Calling Line ID box.
4Edit the entry by changing the telephone number in the...

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Configuring line answering
The system can answer all your incoming lines, or just the lines you specify. Before the system can 
answer an incoming line, you must assign the line and set the Answer status to Yes. Each line you 
configure is answered by Greeting Table 1 unless you specify another table.
You can assign the system to answer incoming calls after a specified number of rings. The number 
of rings ranges from 0 to 12. If you...

69
CallPilot Manager Set Up and Operation Guide
Chapter 7
Custom Call Routing
About Custom Call Routing
With Custom Call Routing (CCR) you can replace Automated Attendant menus with a CCR Tree 
that offers callers more choices. Callers who reach a CCR Tree hear the CCR Home node 
immediately after the Company Greeting.
CCR Trees contain paths that callers navigate using their telephone dialpad. By selecting an option 
from the prompts callers can:
 hear an Information Message
 leave a message in a...

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The Greeting Table specifies which CCR Tree plays to callers. After callers hear the Company 
Greeting and the optional Touchtone Gate, they hear the Home node of the CCR Tree instead of 
the Auto Attendant menu.
The Home node for a CCR Tree can be:
 a menu with choices that lead to other menus, announcements, mailboxes or transfers
 an Information node that plays an announcement
 a Transfer node that transfers callers to an extension or external...