Nortel CallPilot Manager Instructions Manual

Chapter 9  CallPilot reports    91
CallPilot Manager Set Up and Operation Guide
CCR Tree Usage Report
This report shows the Tree number, the Greeting Tables the CCR Tree is assigned to, the date the 
Tree was last modified, and the Tree status. The report also shows the Path, type, description, 
destination, a seven-day rolling count of the number of calls received by the Tree and the number 
of times each path is visited. Print the Custom Call Routing Report on the same day each week to 
get an accurate...

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Port Usage/Call Handling Report
This report summari zes inbound and outbound call activity and port usage on a seven-day rolling 
basis. Use this report to identify volume and sources of call traffic, and to determine if additional 
system ports are needed.
Use the Port Usage section:
 to see the volume and sources of call traffic
 to determine if additional system ports are needed
 to find time periods where an insufficient number of ports is...

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Fax Usage Report
Use the Fax Requests Report:
 to see Fax On Demand requests
 to see date and time of faxes
 to see the document number requested
 to see the delivery fax number
 to see CLID of callers
The Fax Requests Report shows:
 The Caller ID of the call requesting the fax, truncated if necessary to fit the space available.
 One line is generated for each document requested.
 If a caller requests several...

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System Configuration Report
The System Configuration Report shows how the system is configured.
*Some sections appear only if the option is installed. Call Center is not available for CallPilot 
Mini.
System options Describes system-wide attributes included in 
“Setting the system properties ” 
on page 97 , and Auto Attendant properties such as Return to AA and 
Touchtone Gate.
Installed voicemail 
options Lists the optional features enabled at your...

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CallPilot Manager Set Up and Operation Guide
Message Usage Report
The Message Usage Report shows the number of minutes of storage available on the voicemail 
server. If this value is too low, you can:
 upgrade storage capacity
 encourage subscribers to delete unneeded messages
Resetting Mailbox statistics
You can reset the statistics for all mailboxes, or an individual mailbox.
To reset the statistics for all mailboxes
1Click the Reports heading.
2Click the Reset...

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97
CallPilot Manager Set Up and Operation Guide
Chapter 10
CallPilot system properties
Setting the system properties
1Click the Configuration heading.
2Click the System Properties link.
The System Properties page appears. The Voice Mail version is displayed.
3In the Max Outcalling Channels box type the maximum number of channels used for calls 
generated by voicemail. Do not type a value that is higher than 50% of your available 
channels. The limit ensures that there are enough channels to accept...

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9 The  Enable General Delivery Mailbox  check box is selected by default. This setting is for 
Norstar only. If you clear this check box, external calls are not directed to the General 
Delivery Mailbox. External calls are directed back to an Automated Attendant prompt or a 
CCR Menu prompt.
10 The  Enable Redirect DN  check box is not selected by default. If redirect DN is enabled, 
CallPilot uses the original dialed number when it receives a...

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21If you use CallPilot Mini, select your companding type from the list box. This setting appears 
only if you use CallPilot Mini. Do not change this setting unless you are advised to. The 
CallPilot Mini companding law must match the companding law of the switch. Japan and 
North America, with the exception of Mexico, use Mu-Law. Europe, Asia, Africa, & South 
America use A-Law. There are local exceptions depending...

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