Nortel CallPilot Manager Instructions Manual
Here you can view all the pages of manual Nortel CallPilot Manager Instructions Manual. The Nortel manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 131
Chapter 15 Troubleshooting CallPilot 131 CallPilot Manager Set Up and Operation Guide Mailboxes do not accept messages A mailbox does not accept messages if: it is not initialized CallPilot message storage capacity is full Messages are removed from a mailbox If messages are being removed, check the message retention period in the mailbox Class of Service. To check the Class of Service, refer to “Viewing or editing a Class of Service” on page 42. A mailbox owner lost the mailbox password A...
Page 132
132 Chapter 15 Troubleshooting CallPilot P09 194 15 0 4 Incomplete messages are received in a mailbox, or “Message delivered” plays while recording a message or a CallPilot session ends unexpectedly These situations can be caused by a problem called Talk Off. Talk Off occurs if CallPilot interprets certain voice patterns as Dual Tone Multi Frequency (DTMF) dialing tones. DTMF dialing tones are produced when buttons are pressed on a touch dial telephone. When you press a button on the dialpad,...
Page 133
133 CallPilot Manager Set Up and Operation Guide Chapter 16 CallPilot configuration tips This chapter describes system configuration enhancements that maximize the efficiency of CallPilot. Delayed answering by the Automated Attendant The Automated Attendant can answer any call on specified Central Office (CO) telephone lines after a specified number of rings. CallPilot answers incoming calls if the Installer programs CallPilot to be the prime telephone for one or more designated CO lines. The Delay...
Page 134
134 Chapter 16 CallPilot configuration tips P09 194 15 0 4 Using Call Forward All Calls (CFAC) If a subscriber does not want to take any calls for a period of time, they can forward their telephone to their mailbox using CFAC. CFAC sends all calls to the subscriber’s mailbox immediately without ringing at their telephone. To Call Forward All Calls - Business Communications Manager and CallPilot 150 To CFAC, press . To cancel CFAC: Press \b or press CANCEL or press ∞ . To Call Forward All...
Page 135
Chapter 16 CallPilot configuration tips 135 CallPilot Manager Set Up and Operation Guide How to set up CallPilot for different businesses There are several ways to set up CallPilot in your company. How you set up CallPilot depends on whether you use a Business Communications Manager, Meridian or Norstar system, and how many CO lines you use. Here are examples of CallPilot configurations for a small and a medium company, and some useful application tips. CallPilot for a small business On Your Toes...
Page 136
136 Chapter 16 CallPilot configuration tips P09 194 15 0 4 Greeting Table 1 for On Your Toes CallPilot uses Greeting Table 1 to answer calls after four rings. Depending on the time of day, different recorded greetings play for Morning, Afternoon, and Evening. When the Business Status is No, the Non-business Hours Greeting plays. The Costume Room The Costume Room has one telephone with a CallPilot mailbox. Calls are directed to the Costume Room Attendant by the receptionist or the Automated...
Page 137
Chapter 16 CallPilot configuration tips 137 CallPilot Manager Set Up and Operation Guide CallPilot for a medium business Bridge Stone Engineering CallPilot is assigned as the Call Forward No Answer (CFNA) extension for all telephones in the office. This means that any call that is not answered by a mailbox owner transfers to their mailbox. Subscribers have buttons programmed on their display telephone for the CallPilot Leave Message ( ) and Open Mailbox (). This gives easy access to these...
Page 138
138 Chapter 16 CallPilot configuration tips P09 194 15 0 4 Greeting Table 1 for Bridge Stone Engineering CallPilot uses Greeting Table 1 to answer calls after four rings. Depending on the time of day, different recorded greetings play for the Morning, Afternoon, and Evening. When the Business Status is No, the Non-business Hours Greeting plays. Greeting Table 1 answers calls using greetings 1 through 4. Greetings 1 through 4 play unless you assign different greetings. When the Greeting Table was...
Page 139
Chapter 16 CallPilot configuration tips 139 CallPilot Manager Set Up and Operation Guide The managers Bridge Stone managers have a personal CO line that appears on their private telephone and their receptionist’s telephone. The receptionists answer the managers’ calls, and then transfer the calls to the manager’s telephone. If a manager is unavailable to take a call, the call rings back at the receptionist’s set. The receptionist handles the call by asking the caller to leave a voice message in...
Page 140
140 Chapter 16 CallPilot configuration tips P09 194 15 0 4 Feature compatibility This section describes how system features interact with CallPilot. ATA 2 and ASM One or more analog single-line sets can be connected to the system using an Analog Terminal Adapter or an Analog Station Module. This type of set works with DTMF tones to allow access to CallPilot options through the dialpad only. Rotary dials cannot be used internally with CallPilot. Answer buttons For information about Answer Buttons,...