Nortel CallPilot Manager Instructions Manual

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CallPilot Manager Set Up and Operation Guide
Delayed Ring Transfer (DRT)
To use CallPilot as a secondary line answering position, set DRT:
1Assign the CallPilot extension as the prime extension for the specified lines that are to be DRT 
to CallPilot.
2Set DRT to Yes.
3Set DRT Delay from one to six rings.
4Assign a Greeting Table to each line that is to be DRT to CallPilot.
5Set the CallPilot Answer option to No for the lines that are DRT to CallPilot....

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Lines
If a line programmed for the Automated Attendant appears on a set, it rings when CallPilot 
transfers the call. If a line programmed to be answered by the Automated Attendant does not 
appear on a set, a call is transferred to an intercom line appearing on the intercom button.
Message Send/Reply/Waiting
Any message notification left by an internal caller can be replied to using the CallPilot message 
reply options. After listening to a...

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Appendix
Default configuration values
This appendix is a summary of the values that you can enter at the prompts that occur throughout 
this guide. The tables include the range or values that can be entered and, where applicable, the 
default setting.
*If the Group List leading digit is 1, the Special Mailboxes default to 20 and 22. The extension 
number length defaults to the Norstar system extension 1number length. For more information, 
refer to the...

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**Group List numbers are always three digits long
Norstar Voice Mail interface feature codes
Value Default
Number of subscriber mailboxes:
     CallPilot 150 and CallPilot Mini
     Business Communications Manager 2.5 200
99820
depends on software package
Class of Service 1-16 Refer to  “Class of Service 
default values ” on page 27
Group Lists:
     Group List number ** 001 - 099  -  901-999 901 - 999
     Number of members 1-125 0
Value...

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Glossary
AA
See Automated Attendant.
Administration
The tasks involved in maintaining CallPilot mailboxes, Greetings, set up and 
configuration. Administration also involves setting up and maintaining CCR Trees.
Alternate extensions
An alternate extension gives a subscriber Message Waiting Indication on up to two other 
telephones that they can access their mailbox from.
Alternate extensions are available only on Subscriber mailboxes.
Alternate Greeting
An...

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A setting that overrides the schedule of the Greeting Table and plays the Non-business 
greeting until turned off.
Call Screening
If you change the mailbox transfer option to Screened, subscribers can listen to a 
recording of the caller’s name before accepting a call.
CCR
See Custom Call Routing .
Channel configuration
The number of channels on the CallPilot unit designated for outdialing.
Class of Service
A Class of Service (COS) defines the values for the special features...

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Destination
On a CCR Tree, the Destination determines where callers are directed after they listen to 
information or leave a message in a mailbox. The Destination types are:
 Previous: returns the caller to the Previous menu
 Home: returns the caller to the Home Menu
 Disconnect: disconnects the call
Display
A one-line or two-line display on the business telephone that shows CallPilot commands 
and options.
Display buttons
The three buttons...

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Group Lists
A collection of mailbox numbers that are assigned a special Group number by CallPilot. 
When a message is sent to a Group List, all the mailboxes in the list receive the message.
Guest mailbox
A type of Subscriber mailbox you can assign to people who do not have a permanent 
extension, but require a mailbox. These mailboxes receive and store messages the same 
way that Subscriber mailboxes do.
Home Menu
The first CCR menu callers encounter after they hear the...

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Leave Message option
The Leave Message option on a CCR Tree provides callers with access to a mailbox so 
they can leave a message. When they select this option, the caller automatically transfers 
to a mailbox to leave a message.
Level
The Home Menu is on Level 0. As sub-menus are added, the caller progresses through the 
levels of the CCR Tree. A total of 10 levels can be created (from 0 to 9).
Mailbox
A storage place for messages on the...

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Off-premise Message Notification/Remote Notification
Off-premise Message Notification, also called Remote Notification, lets subscribers direct 
their messages to any telephone number, extension or to a pager. This feature is part of the 
Class of Service.
Operator
The Operator is the person whose extension rings when a caller is prompted by the 
Automated Attendant to “Press 
	 for an operator”. If the Operator is not available, 
callers who request the Operator transfer to...