Nortel CallPilot Manager Instructions Manual

Chapter 12  CallPilot Manager configuration    111
CallPilot Manager Set Up and Operation Guide
2Click the Access Passwords link.
The Access Passwords page appears.
3To set an access password for Call Center administration:
In the Call Center Administration box type the Call Center administration password.
In the Confirmation box type the Call Center administration password again.
4To set an access password for modem access:
In the Modem Access box type the modem access password.
In the Confirmation...

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113
CallPilot Manager Set Up and Operation Guide
Chapter 13
CallPilot Manager operations
Backing up and restoring CallPilot information
You can back up CallPilot Manager information if you use CallPilot 150 or CallPilot Mini.
If you use Business Communications Manager 2.5, you back up the system using the Unified 
Manager Backup, Restore and Upgrade utility.
For information on how to back up and restore CallPilot Manager information:
 for CallPilot 150 or CallPilot Mini refer to the CallPilot...

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To reset CallPilot for Business Communications Manager 2.5
1 Press 
·°¤ .
2 Enter the default Operator password  \f‡‹‡¤°\f‡\b
(Operator) and press  OK
.
3 Press 
.
4 Type the password  ‡‹
\f‡°¤

 (Reinstall).
5 Press  OK
.
6 Press  YES
.
7 The reinstallation is in progress.
8 When the reinstall is complete the displays shows 
Sys\bem \feady.
The next time you log on the Quick Installation Wizard appears.
Pswd:
RETR\b...

Chapter 13  CallPilot Manager operations    115
CallPilot Manager Set Up and Operation Guide
Changing the Operator settings
Setting the Automated Attendant Status
When your company Receptionist or Operator is available to respond to callers, set the Automated 
Attendant Status to Yes. When your company Receptionist or designated Operator goes for a 
break or leaves in the afternoon set the Automated Attendant Status to No.
When the Automated Attendant Status is set to No, a caller who requests an...

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Changing the Answer Lines Status
CallPilot can answer all your Central Office (CO) lines included in line configuration. When 
Answer Lines is enabled, CallPilot answers all incoming calls and presents each caller with the 
Company Greeting and Automated Attendant Menu. You can designate whether or not CallPilot 
answers your company lines. If Answer Lines is disabled, CallPilot does not answer incoming 
calls. All incoming calls must be...

Chapter 13  CallPilot Manager operations    117
CallPilot Manager Set Up and Operation Guide
Attendant Console settings for CallPilot Mini
If you use Attendant Console on CallPilot Mini:
 When you use Night Service, if you want all of the incoming calls to the Attendant Console to 
be forwarded to the Automated Attendant, you must set the Night Service DN to the CallPilot 
DN. You do this through your M1 programming. For information about how to do this refer to 
sections LD14 and LD15 in the Software...

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Resetting the Operator password
You can reset the Operator password to the default at any time.
The default Operator password is 
\f

\f
 (Operator).
To reset the Operator password from CallPilot Manager
1 Click the  Operations  heading.
2 Click the  Operator Settings  link.
The Operator Settings page appears.
3 Select the  Operator Password  check box.
4 Click the  Submit button.
To reset the Operator password from a telephone - Business...

Chapter 13  CallPilot Manager operations    119
CallPilot Manager Set Up and Operation Guide
Changing the Operator settings from a telephone
From a telephone you can:
 set the Operator Status to On or Off
 change the Operator password
 set the Business Status
 assign CallPilot Line answering
 change Automated Attendant Status
Setting the Operator status
Set the Operator status to Yes when your receptionist or operator is available to respond to callers. 
Set the Operator status to No when your...

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Changing the Operator password
You can change the Operator password at any time. The password must be between four and eight 
digits, and cannot begin with a zero.
To change the Operator password
Changing the Operator default extension
When callers request to speak to your company Receptionist or Operator, CallPilot transfers the 
call to the Operator’s extension. You can change the receptionist or designated Operator extension 
number....