Nortel CallPilot Manager Instructions Manual

							Chapter 12  CallPilot Manager configuration    111
CallPilot Manager Set Up and Operation Guide
2Click the Access Passwords link.
The Access Passwords page appears.
3To set an access password for Call Center administration:
In the Call Center Administration box type the Call Center administration password.
In the Confirmation box type the Call Center administration password again.
4To set an access password for modem access:
In the Modem Access box type the modem access password.
In the Confirmation box type the modem access password again.
5Click the Submit button.
Configuring CallPilot network settings
You can set the names and addresses that appear for CallPilot Manager in browser windows and in 
the network environment.
Configure CallPilot network settings through CallPilot Manager only if you use CallPilot Mini or 
CallPilot 150. If you use Business Communications Manager you configure CallPilot networks 
settings through Unified Manager.
To set the unit address and identification properties
1Click the Configuration heading.
2Click the Unit Address/Identification link.
The Unit Address/Identification page appears.
3In the Host name or IP Address box type the Internet address or FQDN (Fully Qualified 
Domain Name) of your CallPilot server. If you type in an FQDN name make sure that you also 
enter the DNS configuration in steps 6 and 7.
4If you want to reset the IP address to the factory default, click the Reset to Defaults button.
5In the Subnet Mask box type the subnet mask address.
6In the Primary DNS box type the IP address of your networks primary Directory Name 
Server.
7In the Secondary DNS box type the IP address of your networks backup Directory Name 
Server. The secondary DNS is optional.
8In the Default Gateway box type the IP address of your networks gateway server. The default 
gateway is optional.
9Click the Submit button. 
						

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							113
CallPilot Manager Set Up and Operation Guide
Chapter 13
CallPilot Manager operations
Backing up and restoring CallPilot information
You can back up CallPilot Manager information if you use CallPilot 150 or CallPilot Mini.
If you use Business Communications Manager 2.5, you back up the system using the Unified 
Manager Backup, Restore and Upgrade utility.
For information on how to back up and restore CallPilot Manager information:
 for CallPilot 150 or CallPilot Mini refer to the CallPilot Mini/CallPilot 150 Installation and 
Maintenance Manual
 for Business Communications Manager 2.5 refer to the Business Communications Manager 
2.5 Programming Operations Guide
Resetting CallPilot
You can reset CallPilot settings back to the factory default.
Resetting CallPilot settings removes all mailboxes, messages, contents and programming, except 
for software authorization codes. The software authorization codes are not removed.
If you are resetting CallPilot 150 or CallPilot Mini you can keep the systems IP Address, Subnet 
Mask and DNS settings.
To reset CallPilot for CallPilot 150 and CallPilot Mini
1Click the Operations heading.
2Click the Reinstall link.
A message appears that asks you to enter your System Administrator password to continue.
3Type your System Administrator password in the box, and if you want to keep the systems 
IP Address, Subnet Mask and DNS settings, select the check box.
4Click the Submit button to continue.
A message appears that says that the reinstallation is in progress.
When the reinstall is complete, the Login page appears.
5After you log on, the Quick Installation Wizard appears. 
						

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To reset CallPilot for Business Communications Manager 2.5
1 Press 
·°¤ .
2 Enter the default Operator password  \f‡‹‡¤°\f‡\b
(Operator) and press  OK
.
3 Press 
.
4 Type the password  ‡‹
\f‡°¤

 (Reinstall).
5 Press  OK
.
6 Press  YES
.
7 The reinstallation is in progress.
8 When the reinstall is complete the displays shows 
Sys\bem \feady.
The next time you log on the Quick Installation Wizard appears.
Pswd:
RETR\b                       OK
Atdt avail:  N
CHNG                     NEXT
Pswd:
RETR\b                       OK
XXXXXXXX
RETR\b                       OK
Reset database?
\bE\f
      NO
Resetting...
\fystem ready 
						

							Chapter 13  CallPilot Manager operations    115
CallPilot Manager Set Up and Operation Guide
Changing the Operator settings
Setting the Automated Attendant Status
When your company Receptionist or Operator is available to respond to callers, set the Automated 
Attendant Status to Yes. When your company Receptionist or designated Operator goes for a 
break or leaves in the afternoon set the Automated Attendant Status to No.
When the Automated Attendant Status is set to No, a caller who requests an Operator is informed 
the Operator is not available, and is transferred to the Menu options to dial another extension or 
leave a message.
To set the Automated Attendant Status
1Click the Operations heading.
2Click the Operator Settings link.
The Operator Settings page appears.
3Check the Attendant Available option if the Operator is available.
4Click the Submit button.
Changing the Business Open setting
The Business Open setting overrides the scheduled times programmed for the Morning, 
Afternoon, and Evening in the Greeting Tables.
When Business Open is set to Yes, greetings are played according to the time scheduled in the 
Greeting Tables. For example, if Business Open is set to Yes, the Morning, Afternoon and 
Evening Greetings play automatically according to the start times programmed in the Greeting 
Tables.
When the Receptionist or designated Operator sets the Business Open to No at the end of the 
business day or prior to the weekend, the Non-business hours Greeting continues to play until the 
Business Open is set to Yes. 
Ask the Receptionist or designated Operator to select the Business Open check box in the morning 
when your company opens. Ask the Receptionist or designated Operator to clear the Business 
Open check box at the end of the business day.
To change the Business Open setting
1Click the Operations heading.
2Click the Operator Settings link.
The Operator Settings page appears.
3Select the Business Open check box if you want to enable the Business Open setting.
4Click the Submit button. 
						

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Changing the Answer Lines Status
CallPilot can answer all your Central Office (CO) lines included in line configuration. When 
Answer Lines is enabled, CallPilot answers all incoming calls and presents each caller with the 
Company Greeting and Automated Attendant Menu. You can designate whether or not CallPilot 
answers your company lines. If Answer Lines is disabled, CallPilot does not answer incoming 
calls. All incoming calls must be answered and routed by your company Receptionist.
To change the Answer Lines Status
1 Click the  Operations  heading.
2 Click the  Operator Settings  link.
The Operator Settings page appears.
3 Select the  Answer Lines  check box to have your lines answered by CallPilot, or do not select 
the check box if you want the receptionist to answer calls.
4 Click the  Submit button.
Changing the Attendant default extension
Whenever anyone asks to speak to your company Receptionist or Operator, CallPilot transfers the 
call to the Attendant extension. You can change the Receptionist or designated Operator extension 
number. If the Attendant extension number changes, you must change the extension of the General 
Delivery Mailbox to the new extension number of the Operator. Callers can request to speak to 
your company Receptionist or designated Operator when the Automated Attendant prompt 
announces the option and the Operator status is set to Yes. Callers who request an Operator are 
transferred to the new extension. If the Operator does not answer, the call transfers to the General 
Delivery Mailbox.
To change the Operator default extension
1Click the  Operations  heading.
2 Click the  Operator Settings  link.
The Operator Settings page appears.
3 In the  Attendant  box, type the Operator’s extension number.
4 Click the  Submit button.
Note: This setting is not available if you use CallPilot Mini. 
						

							Chapter 13  CallPilot Manager operations    117
CallPilot Manager Set Up and Operation Guide
Attendant Console settings for CallPilot Mini
If you use Attendant Console on CallPilot Mini:
 When you use Night Service, if you want all of the incoming calls to the Attendant Console to 
be forwarded to the Automated Attendant, you must set the Night Service DN to the CallPilot 
DN. You do this through your M1 programming. For information about how to do this refer to 
sections LD14 and LD15 in the Software Input/Output Guide - Administration Document 
Number: 553-3001-311, Document Release: Standard 9.00, Date: January 2002.
 When you use Night Service, you must also change the Greeting Table Attendant extension to 
the extension of person responsible in answering all incoming calls during Non-Business 
hours. For example, this can be the Front Desk or Security. To do this follow the procedure 
“To assign a Greeting Table Attendant” on page 57.
Caution: To avoid an endless loop when you are in Night Service, make sure that you set a 
valid attendant extension in the Greeting Table page. This extension cannot be the Attendant 
Console DN.
 When you use Day Service, to have callers reach the Attendant Console, set the Operator 
Settings Attendant and the Greeting Table Attendant to the Attendant console DN. When 
callers press 0 to reach an attendant, the calls will be directed to the Attendant Console. You 
do this by setting both the Operator Attendant extension on the Operator settings page and the 
Greeting Table Attendant to the Meridian 1 Attendant DN. For how to change the Attendant 
settings refer to “Changing the Attendant default extension” on page 116. 
						

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Resetting the Operator password
You can reset the Operator password to the default at any time.
The default Operator password is 
\f

\f
 (Operator).
To reset the Operator password from CallPilot Manager
1 Click the  Operations  heading.
2 Click the  Operator Settings  link.
The Operator Settings page appears.
3 Select the  Operator Password  check box.
4 Click the  Submit button.
To reset the Operator password from a telephone - Business 
Communications Manager and CallPilot 150.
Changing CallPilot Manager settings from a remote telephone
You can access CallPilot Manager to change a greeting or the Business Status by using the dialpad 
of an external tone dial telephone. Remote Administration must be done through the System 
Administrator Mailbox. The System Administrator Mailbox must be initialized before Remote 
Administration can be accessed.
For information about Remote Administration, refer to the  CallPilot Reference Guide.
Note: If you use CallPilot Mini you do not have an Operator password. Therefore you do 
not have to change the Operator password.
1Press 

·°fi .
2 Press  ‡.
3 Press  ‡‹‡‹°\f‡‹‡‡‡·‹  (Resetoperpswd)
and press  OK
 or £.
4 Press  YES
 or £.
Se\b: xxxx
                               NEXT
Pswd:
RETRY                        OK
Rese\b Passwo\fd:
YES                            NO 
						

							Chapter 13  CallPilot Manager operations    119
CallPilot Manager Set Up and Operation Guide
Changing the Operator settings from a telephone
From a telephone you can:
 set the Operator Status to On or Off
 change the Operator password
 set the Business Status
 assign CallPilot Line answering
 change Automated Attendant Status
Setting the Operator status
Set the Operator status to Yes when your receptionist or operator is available to respond to callers. 
Set the Operator status to No when your receptionist or designated operator goes for a break, 
lunch, or leaves in the afternoon.
When the Operator Status is set to No, a caller who requests an Operator is informed the Operator 
is not available, and is transferred to the Automated Attendant to dial another extension or leave a 
message.
To set the Operator status
Note: If you use CallPilot Mini, change your Operator settings from CallPilot Manager. 
For how to change your Operator settings refer to “Changing the Operator settings” on 
page 115.”
1Press 

·°¤.
2Enter the default Operator password fl‡‹‡¤°fl‡ 
(Operator)
and press OK
.
To change the Operator password, see “Changing the Operator 
password” on page 120.
3Press OPER
.
4Press CHNG
 to select Y or N.
5Press 
 to end the session.
Pswd:
RETRY                       OK
Choose option
OPER                      MODE
Atdt avail: N
CHNG                     NEXT 
						

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Changing the Operator password
You can change the Operator password at any time. The password must be between four and eight 
digits, and cannot begin with a zero.
To change the Operator password
Changing the Operator default extension
When callers request to speak to your company Receptionist or Operator, CallPilot transfers the 
call to the Operator’s extension. You can change the receptionist or designated Operator extension 
number. Callers can request to speak to your company receptionist or designated Operator if the 
Automated Attendant voice prompt announces the option and the Operator Status is set to Yes.
To change the Operator default extension
Callers who request the Operator are transferred to the new extension. If the Operator does not 
answer, the call is transferred to the General Delivery Mailbox. 1
Press 

·°¤ .
2 Enter the Operator password and press  OK
.
The default Operator password is  \f‡‹‡¤°\f‡\b
(Operator).
3 Press  OPER
.
4 Press  ‡.
5 Enter a new Operator password between 4 and 8 digits long
and press  OK
.
6 Press 
 to end the session.
1 Press 

·°¤ .
2 Enter the Operator password and press  OK
.
3 Press  OPER
.
4 Press  NEXT
 until you see the display in step 4.
5 Press  CHNG
.
6 Enter the Operator extension.
7 Press 
 to end the session.
Pswd:
RETR\b                       OK
Choose option
OPER
                      MODE
Atdt avail: N
CHNG                     NEXT
Pswd:
RETR\b                       OK
Atdt avail: N
CHNG                     NEXT
Pswd:
RETR\b                       OK
Choose option
OPER
                      MODE
Atdt avail: \b
CHNG                     NEXT
Atdt: (none)
CHNG                         OK
Ext:
RETR\b                    QUIT
Atdt: xxx
CHNG                     NEXT