Nortel CallPilot Manager Instructions Manual

							Chapter 1  Getting started with CallPilot Manager    11
CallPilot Manager Set Up and Operation Guide
Unified Messaging
With Unified Messaging subscribers can use their email application to access voice, fax and text 
messages from their personal computer. Unified Messaging can be used with several popular 
email applications. Unified Messaging is available for Business Communications Manager 2.5.
Desktop Messaging
With Desktop Messaging subscribers can access their CallPilot mailbox from their personal 
computer. Subscribers can manage all of their voice messages from one graphical interface. 
CallPilot Desktop Messaging is available for CallPilot 150 and CallPilot Mini. 
						

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About Nortel Networks Business Series Terminal telephone 
buttons
This table shows the Nortel Networks Business Series Terminal buttons. Use the buttons that 
pertain to the type of telephone you use.
You can enter 

, ƒ  or 
and the code to use a feature. For example, press 

 to access your mailbox.
The T7100 works differently from other telephones on your system because it does not have line 
buttons. Where other telephones require that you select a line button to answer a call, on the T7100 
terminal you pick up the handset. Where other telephones require you to select a line button to take 
a call off hold, you press 
 on the T7100 terminal.
On T7100 terminals, you can answer a second call by pressing 
. Your active call is put on 
hold and you connect to the waiting call. You can have no more than two active calls at one time.
CallPilot Mini voice prompts
If you use CallPilot Mini, you use voice prompts exclusively, and not feature keys. You make 
selections using your dialpad buttons in response to the CallPilot voice prompts on your telephone 
that announce options.
Voice prompts announce which dialpad button to press to use CallPilot options. The voice prompt 
plays immediately. If you do not choose an option after ten  seconds, the voice prompt replays the 
options. If you do not choose an option after another ten seconds, CallPilot ends the session.
Interrupting a voice prompt
You do not need to wait for a voice prompt to end before you can select an option. You can 
interrupt a voice prompt and make your selection immediately. You can interrupt a voice prompt 
by selecting any option on the pad.
Button name T7100, T7208, T7316 M7100, M7208, M7310, 
M7324M7100N, M7208N, 
M7310N, M7324N 
Feature

ƒ

Handsfree Bottom right-hand  button©
Hold˙
Volume Control√
Release® 
						

							Chapter 1  Getting started with CallPilot Manager    13
CallPilot Manager Set Up and Operation Guide
Using the dialpad
The buttons on your telephone dialpad act as both numbers and letters. Each button represents a 
number and letters of the alphabet. If you are a new CallPilot user, make sure you are familiar with 
how to operate your telephone. Refer to the User Card for your telephone.
Numbers and letters on the dialpad
Symbols and conventions used in this guide
These conventions and symbols are used to represent the Business Series Terminal display and 
dialpad.⁄    
1  ’   - ¤    A B C 2 a b c‹   D E F 3 d e f
›   G H I 4 g h ifi   J  K L 5 j k lfl   M N O 6 m n o
‡   P Q R S 7 p q r s°   T U V 8 t u v·   W X Y Z 9 w x y z
•   Quit‚   Q Z  Zero q z£   Accepts displayed letter and,  
(comma)
Convention Example Used for
Word in a special font (shown in 
the top line of the display)
Pswd:Command line prompts on display telephones.
Underlined word in capital letters 
(shown in the bottom line of a two 
line display telephone)
PLAYDisplay option. Available on two line display 
telephones
. Press the button directly below the 
option on the display to proceed.
Dialpad buttons
Buttons you press on the dialpad to select a 
particular option. 
						

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Related publications
Reference and programming
CallPilot Reference Guide
CallPilot Mini Reference Guide
CallPilot Programming Record
CallPilot Quick Reference Card - Norstar Voice Mail interface
CallPilot Quick Reference Card - CallPilot interface
CallPilot Mini Quick Reference Card
CallPilot 150 Telephone Administration Guide
Meridian 1
Meridian 1 Software Input/Output Guide System Messages
Document number: 553-3001-411, Document Release: Standard 10.00, Date: January 2002
Meridian 1 Software Input/Output Guide - Administration
Number: 553-3001-311, Document Release: Standard 9.00, Date: January 2002
CallPilot options
CallPilot Fax Set Up and Operation Guide
CallPilot Fax User Guide
CallPilot Message Networking User Guide
CallPilot Mini Message Networking User Guide
CallPilot Message Networking Set Up and Operation Guide
CallPilot Unified Messaging Installation and Maintenance Guide
Call Center Set Up and Operation Guide
Call Center Agent Guide
Call Center Supervisor Guide
CallPilot 150 Basic Call Center Telephone Administration Guide
CallPilot Mini/150 Desktop Messaging Installation and Maintenance Guide
CallPilot Mini/150 Desktop Messaging Quick Reference Guide 
						

							Chapter 1  Getting started with CallPilot Manager    15
CallPilot Manager Set Up and Operation Guide
How to get help
USA and Canada
Authorized Distributors - ITAS Technical Support
Telephone:
1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can enter 
ERC 338#.
Website:
http://www.nortelnetworks.com/itas/
email:
[email protected]
Presales Support (CSAN)
Telephone:
1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#
EMEA (Europe, Middle East, Africa)
Technical Support - CTAS
Telephone:
00800 800 89009 or 33 4 9296 1341
Fax:
33 49296 1598
email:
[email protected]
CALA (Caribbean & Latin America)
Technical Support - CTAS
Telephone:
1-954-858-7777
email:
[email protected]
APAC (Asia Pacific)
Technical Support - CTAS
Telephone:
+61 388664627
Fax:
+61 388664644
email:
[email protected] 
						

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							17
CallPilot Manager Set Up and Operation Guide
Chapter 2
Using CallPilot Manager
Requirements for CallPilot Manager
CallPilot Manager operates on a CallPilot 150, CallPilot Mini or Business Communications 
Manager 2.5 system. You access CallPilot Manager on a web browser from a computer on your 
network.
System requirements
Before you use CallPilot Manager, your Business Communications Manager 2.5, CallPilot Mini or 
CallPilot 150 system must be configured and CallPilot must be initialized.
Computer requirements
The computer you use to run CallPilot Manager must have:
 WinNT or Windows workstation running P133 or later CPU (or compatible)
 64 MB RAM, 10 MB disk space
 minimum screen resolution of 1024 X 768 pixels
Browser requirements
To use CallPilot Manager you must have:
 Java Virtual Machine 5.0 (build 5.0.0.3188 or later)
 either Netscape Communicator 4.0.5 or later but not 6.0, or Microsoft Internet Explorer 4.0 or 
later, but not 6.0
If you use Netscape Communicator, set the following parameters:
 Enable Java: on
 Cached document comparison: every time
If you use Microsoft Internet Explorer, set the following parameters:
 Check for newer versions: every visit to the page
 Java JIT compiler enabled: on
For more information about these settings, refer to your web browser’s Help.
If not all the CallPilot settings shown in this guide appear in your browser:
 refresh the browser by clicking Refresh or Reload
 upgrade your browser
Note: CallPilot Manager Help is best viewed in Internet Explorer. There can be some 
page format inconsistencies if you use other browsers. 
						

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Starting CallPilot Manager
From Business Communications Manager 2.5
1 Point your web browser to http://:6800/CallPilotManager
where  is the IP address of Business Communications Manager 2.5.
The Administration Login page appears.
2 In the  Password  box type your password.
3 Click the  Submit button.
The CallPilot Manager Main Menu appears.
From CallPilot 150 and CallPilot Mini
1 Point your web browser to http:///CallPilotManager
where  is the IP address of the CallPilot 150.
The Administration Login screen appears.
2 In the  Password  box type your password.
3 Click the  Submit button.
The CallPilot Manager Main Menu appears.
Note:  If you want to change the password:
 select the  Prompt for New Password  check box
 click the  Submit button 
						

							Chapter 2  Using CallPilot Manager    19
CallPilot Manager Set Up and Operation Guide
About the CallPilot Manager interface
System timeout
A CallPilot Manager session times out after 10 minutes of inactivity. This is a security feature that 
prevents unauthorized access to the system.
If your session times out, the login page appears and a message that says that the session has timed 
out. You must log on to continue programming CallPilot.
If the system times out while you are working on a page, any settings that you have not entered on 
the system by pressing the Submit button are not entered. You must log on to CallPilot Manager 
and re-enter this programming.
Headings expand 
and display their 
links when you 
click them
Click a link to 
display its page
in the right frameReturns to the 
Main pageQuits CallPilot 
ManagerOpens 
online Help 
						

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Resetting the System Administrator password
If you forget the System Administrator password, you must reset the password through a telephone 
on your system. The password resets to the default password 0000. You must then log on to 
CallPilot Manager using the default password 0000 and create a new password.
To reset the System Administrator password - Business 
Communications Manager and CallPilot 150
To reset the System Administrator password - CallPilot Mini
1 Dial the CallPilot Messaging access number, enter the General Delivery Mailbox number and 
press 
\b.
2 Enter the General Delivery Mailbox password and press 
\b.
3 Press 
	.
4 Enter Resetsmpswd or 



\f

and press \b.
5 Press 
\b again to accept the password and reset the System Administrator password.
6 Follow the instructions in  “Starting CallPilot Manager” on page 18  to log on to CallPilot 
Manager.
7 Use the default password 0000 to log on. Create a new System Administrator password.
Note:  If you reset the System Administrator password, log on to CallPilot Manager and 
create a new password immediately to prevent unauthorized access to the system.
While the default password is used CallPilot Manager or Call Center is open to 
unauthorized access. For additional security, change the Administration Password 
regularly.
1Press 


.
The Voicemail DN appears on your display.
2 Press 

3Enter Resetsmpswd or



\f


and press  OK or \b.
4 Press  \bE\f
.
5 Follow the instructions in  “Starting CallPilot Manager” on page 18  
to log on to CallPilot Manager.
6 Use the default password 0000 to log on.
Create a new System Administrator password.
\fet 
                                   OK
Pswd:
RETR\b                        OK
Pswd:
RETR\b                        OK
Reset pswd?
\bE\f       NO
Exit