Nortel CallPilot Manager Instructions Manual

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CallPilot Manager Set Up and Operation Guide
Chapter 11
Dialing Translation and Restriction Permission Lists
About Dialing Translation
Dialing translation is a process by which the number of an incoming call from a public network is 
translated by a translation table into a number that can be recognized and dialed on the local 
network using the Reply feature.
For Dialing Translation to occur, you must create a Dialing Translation Table that translates the 
digits of an external number into a number that can be dialed by CallPilot. CallPilot consults the 
restrictions and schedules tables before dialing the number.
The Dialing Translation Tables are necessary only for the Reply feature. CallPilot does not require 
the tables to function normally. The Reply feature is used when subscribers reply to a message, 
either by pressing a Reply display button or responding to a voice prompt.
How the Dialing Translation Table works
A phone number is derived from information attached to an incoming Caller ID message. The 
number is then searched for by the CallPilot in the Dialing Translation Table. If the leading digits 
of the telephone number match a Dialing Translation Table Input value (the number CallPilot 
searches for in the Dialing Translation Table), the Output value is substituted for the Input value. 
This change results in a telephone number that can be dialed on the local network. Changing the 
number usually involves removing an area code or inserting an access code, based on the dialing 
rules of the local network. For example, if a local number is prefixed with the long distance code 1, 
it is removed by the Dialing Translation Table.
The Dialing Translation process is immediate so calls do not take any longer to dial. Some 
telephone numbers do not need to be changed before dialing. CallPilot functions without a Dialing 
Translation Table.
Phone number Translation
The Dialing Translation Table must define each possible case where a change is needed to allow 
the number to be dialed on the local network.
The Dialing Translation Table changes Network extensions into numbers that can be dialed on the 
local network. The Network extension form of a phone number is the usual form in which the 
number appears. For example, the phone number 403-555-5050, in its Network extension form, 
must be translated into a number that can be dialed on the local telephone network. The Dialing 
Translation Table follows the rules required to make the call. 
						

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Examples of Dialing Translation Tables
The following tables are examples of Dialing Translation Tables and how they function. Every 
Dialing Translation Table entry consists of an Input value column and an Output value column. 
The values in the Input column represent the leading digits of the Network extensions which, if 
matched, are replaced by the corresponding value in the Output column. The * after a value 
signifies any digits in the telephone number that remain to be dialed. CallPilot automatically adds 
the * after every Input and Output value.
A telephone number either matches or does not match a specific Input value.
An example of a Dialing Translation Table from a site in metropolitan Toronto
A sample Dialing Translation Table from a site with area code 206 near the border with area code 360INPUT OUTPUT Explanation
011* 011* The Table does not attempt to translate international telephone numbers.
416* * The Table removes the 416 area code and dials all calls as 7 digits.
905206*
90527*
etc.
(135 more 
entries)
905206*
90527*
etc.
(135 more 
entries)These telephone exchanges can be dialed as local (no long distance charges) 
10 digit calls from the 416 area.
905* 1905* All other 905 numbers not listed in the Input column are long distance numbers  and must be dialed as 11 digit long distance numbers.
* 1* Any numbers that start with digits other than 011, 416 and 905 are long  distance, and have 1 added as a prefix.
INPUT OUTPUT Explanation
011* 011* The Table does not attempt to translate international telephone
 numbers.
20644*
206626*
etc.
(40 more 
entries) 44*
626*
etc.
(40 more 
entries)Due to the site location, some calls can be dialed as local 7 digit numbers.
206* 1206* All other 206 numbers require 11 digit long distance dialing.
360224*
360227*
360472* 360224*
360227*
360472*These 360 numbers can be dialed as 10 digit local numbers...
360* 1360* ... but all other 360 numbers are 11 digits long distance numbers.
* 1* All numbers starting with other than 011, 206 and 360 are long distance and  have 1 added as a prefix. 
						

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CallPilot Manager Set Up and Operation Guide
An example of a Dialing Translation Table from a site in Mountainview, California
Network Access
The Dialing Table Translation results in a number that can be dialed on the local network. The 
final step is to prefix any digits required to reach the local network from your Business 
Communications Manager 2.5 or Norstar system. For systems that are behind a PBX or PABX, 
typically in North America 
 must be prefixed to the telephone number. For systems attached to 
Central Office (CO) lines no digits need to be prefixed.
Dialing Translation properties
Dialing Translation is controlled by four properties:
Long distance access code
This prefix, if specified, is removed from any numbers entered by the subscriber if it is not needed 
to make the call. This simplifies the creation of the Dialing Translation Table. For North America, 
set the long distance access code to 1. The default for this parameter is none. The field for this 
parameter is a maximum of 1 digit.
Area code
If the phone number entered appears to be missing an area code, an area code is prefixed to the 
number. The area code is considered missing if the number has fewer than 10 digits. The default 
for this parameter is none. The field for this parameter is a maximum of 6 digits. If this parameter 
is set to none, no area code is prefixed to the telephone number.
Access code
In North America, the access code is usually 9. This number is prefixed to all numbers after 
Translation to access the local telephone network. If your system is attached directly to CO lines, 
set the Access Code to none. The default for this parameter is none. The field for this parameter is 
a maximum of 2 digits.
Reply translation
If set to N (no), the caller must manually trim the Caller ID message information for the number to 
be dialed on the local network. If the reply translation is set to Y (yes), then the Reply feature uses 
the Dialing Translation Table to dial the call. The default for this parameter is N.
To make it easier for subscribers, set the Reply Translation to Y if a Dialing Translation Table is 
created. If a Dialing Translation Table is not created, set the Reply Translation to N.
INPUT OUTPUT Explanation
The Dialing Translation Table is empty. The local network in 
Mountainview supports 10 digit national dialing with recognized long 
distance charging.
In situations like the Mountainview example, there is no need to build a 
Dialing Translation Table. 
						

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Setting Dialing Translation properties
Setting the Dialing Translation properties makes it easier to build a Dialing Translation Table. It is 
not a prerequisite of operating CallPilot to set the Dialing Translation properties.
To set the Dialing Translation properties
1 Click the  Configuration  heading.
2 Click the  Dialing Translation Properties  link.
The Dialing Translation Properties page appears.
3 In the L ong Distance Access Code  box type the long distance access code.
4 In the  Area Code  box type the area code.
5 In the  Access Code  box type the access code.
6 Select the  Enable Reply Translation  box if you want to enable reply translation.
7 Click the  Submit button. 
						

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CallPilot Manager Set Up and Operation Guide
Building a Dialing Translation Table
To build a Dialing Translation Table, you must enter an Input value and an Output value for each 
entry. The Input value is the number that the system looks up in the Dialing Translation Table. If 
the corresponding entry matches, the system substitutes the Output value for the Input value. The 
resulting number is ready to dial on the local network. Refer to “An example of a Dialing 
Translation Table from a site in metropolitan Toronto” on page 102.
To build a Dialing Translation Table
1Click the Configuration heading.
2Click the Dialing Translation Table link.
The Dialing Translation Table page appears.
3Click the Add button.
The Dialing Translation Setup page appears.
4In the Input Value box type the input value.
5In the Output Value box type the output value.
6Click the Submit button.
Reviewing Dialing Translation Table entries
You can review the entries in the Dialing Translation Table at any time.
To review Dialing Translation Table entries
1Click the Configuration heading.
2Click the Dialing Translation Table link.
The Dialing Translation Table page appears.
3After you review the Dialing Translation Table entries, click the Main button. 
						

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Changing a Dialing Translation Table entry
After you build a Dialing Translation Table you can change the Input and Output values of the 
entries at any time.
To change an entry in the Dialing Translation Table
1 Click the  Configuration  heading.
2 Click the  Dialing Translation Table .
The Dialing Translation Table page appears.
3 Click the  Change link for the value you want to change.
The Dialing Translation Setup page appears.
4 In the  Output Value  or the Input Value  box, type the new value.
5 Click the  Submit button.
Repeat to change any other entries in the Dialing Translation Table.
Deleting a Dialing Translation Table entry
You can delete an entry in the Dialing Translation Table at any time. To find the entry you want to 
delete, refer to  “Reviewing Dialing Translation Table entries” on page 105 .
To delete an entry in the Dialing Translation Table
1Click the  Configuration  heading.
2 Click the  Dialing Translation Table  link.
The Dialing Translation Table page appears.
3 Click the  Delete link for the Dialing Translation entry you want to delete.
A message appears that asks you to confirm the deletion.
4  Click the  OK button. 
						

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CallPilot Manager Set Up and Operation Guide
About Restriction Permission Lists
If you use a CallPilot Mini system, you can set up Restriction/Permission Lists. Restriction/
Permission Lists (RPLs) act as filters that determine what telephone numbers subscribers can and 
cannot dial. An RPL is specified for each Class Of Service. You can set which RPL is used for 
unspecified users.
When a subscriber makes a call, the system checks the dialed number against the RPL. The RPL 
for the unspecified user is checked when a call is made by a subscriber who is not readily 
identifiable. If the number passes the RPL, CallPilot makes the call. If the number fails the RPL, 
the subscriber hears an error prompt.
An RPL contains:
 A list of up to 100 restricted prefixes. A call fails if it matches any prefix on this list. Each 
restriction can be up to 26 digits.
 A list of up to 100 permitted prefixes. A call is permitted if it matches any prefix on this list. 
Each permission can be up to 26 digits.
 A Default indication. This determines whether to permit or deny any dialing string that is not 
found on the restriction or the permission list.
 The Used in COS column shows the Classes of Service that references the RPL. Default 
appears as the final entry for the RPL that you choose to use when a user cannot be identified.
CallPilot supports 16 RPLs. Each Class of Service is assigned an RPL, and you assign an RPL to 
unspecified users in Switch Properties. For information about assigning an RPL to unspecified 
users refer to “Viewing switch properties” on page 110.
Rules for restrictions and permissions
 can be from 1 - 26 numbers long
 must not duplicate an entry
 for restrictions overlapping entries are permitted
 for permissions overlapping entries are not permitted
To add restrictions or permissions
1Click the Mailbox Administration heading.
2Click the Restriction/Permission Lists link.
The Restriction/Permission Lists page appears.
3Click the Restriction or Permission link for the RPL you want to access.
4On the Restriction or the Permission page, in the Add box type the dialstring you want to 
permit.
5Click the Add button.
6Click the Close button to return to the Restriction/Permission Lists page. 
						

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To remove a restriction or permission
1 Click the  Mailbox Administration  heading.
2 Click the  Restriction/Permission Lists  link.
The Restriction/Permission Lists page appears.
3 Click the  Restriction  or Permission  link for the RPL you want to access.
4 On the Restriction or the Permission page, click the  Remove link for the restriction or 
permission you want to remove. To change an entry, remove it and then re-enter the new 
restriction or permission.
5 Click the  Close button to return to the Restriction/Permission Lists page.
To reset a Restrictions/Permissions List
1Click the  Mailbox Administration  heading.
2 Click the  Restriction/Permission Lists  link.
The Restriction/Permission Lists page appears.
3 Click the  Reset link for the RPL you want to reset.
4 A message appears that asks you to confirm the reset.
5 Click the  OK button.
Resetting an RPL
When you reset an RPL you reset the Restrictions and Permissions lists back to its default setting. 
						

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Chapter 12
CallPilot Manager configuration
Enabling software authorization codes
You can enable software authorization codes to increase the number of mailboxes on your system, 
or to enhance your system with options such as Fax and Message Networking. Contact your 
service representative if want to try or purchase a software authorization code.
To enable a software authorization code for Business 
Communications Manager 2.5
1Point your web browser to the URL
http://:6800
where  is the IP address of Business Communications Manager 2.5.
The Business Communications Manager 2.5 Unified Manager screen appears.
2Click the Configure button.
The Login screen appears.
3In the User ID box type the supervisor user ID. The default user ID is supervisor.
4In the Password box type the password. The default password is visor.
5Click the Login button.
The Business Communications Manager screen appears.
6Click the System key.
7Click the Licensing heading.
The Licensing Setting screen appears.
8On the Configuration menu click Add a Keycode.
The Applied Keycodes screen appears.
9In the Keycode box type the number of the software authorization code for the option you 
want to install.
10Click the Save button.
To enable a software authorization code for CallPilot 150 and 
CallPilot Mini
1Click the Configuration heading.
2Click the Installed Options link.
The Installed Options page appears.
3In the Keycode boxes type the software authorization code for the option you want to install.
4Click the Add button.
The option you installed appears in the Installed Options list. 
						

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Viewing switch properties
To view switch properties
1 Click the  Configuration  heading.
2 Click the  Switch Properties  link.
The Switch Properties page appears.
Switch properties are:
 Digits per extension : the length of mailbox numbers and extension numbers at the site. 
CallPilot requires that these numbers are the same length. For Norstar switches, the digits per 
extension are determined by the switch.
System-defined mailboxes such as the administrator mailbox have a mailbox number that 
automatically adjusts to suit the new length.
 Voicemail DN : the main system DN. For Norstar systems, this value is display only, and is 
determined by the voicemail application on startup. On non-Norstar environments, you can 
enter the DN.
3 If you use a CallPilot Mini system, from the  RPL for Unspecified User list box, select an 
appropriate RPL. For more information about RPLs refer to  “About Restriction Permission 
Lists” on page 107 .
Creating Access Passwords
Access passwords control access to administration functions.
Create a Call Center administration password if you want the Call Center Administrator to be able 
to administer Call Center without being able to control other CallPilot Manager settings. The Call 
Center administration password cannot be the same as the system administrator password or the 
modem access password.
Create a modem access password if you want to enable modem access. With modem access Nortel 
Networks distributors and support people can use a modem to connect to the CallPilot system and 
download the system log. This feature is available only for CallPilot 150. For information about 
using modem access refer to the  CallPilot 150 Installation and Maintenance Manual .
To set access passwords
1Click the  Configuration  heading.