Nortel CallPilot Manager Instructions Manual

							Chapter 3  CallPilot mailboxes    31
CallPilot Manager Set Up and Operation Guide
Restricting outdialing
You can apply dialing restrictions to Nortel Networks Business Series Terminals and the 
extensions connected to CallPilot 150 or Business Communications Manager 2.5 Outdialing is not 
available for CallPilot Mini.
To restrict outdialing
Do one of the following:
 In system programming, assign dialing restrictions to the extension numbers that CallPilot is 
connected to. This restricts all outdialing calls including external transfers from CCR trees, 
Off-premise Message Notification and Outbound Transfers. Outdialing is done by the 
extension that CallPilot is connected to. For more information refer to your system 
documentation.
 In system programming, assign dialing restrictions to the extension of the subscriber. For 
additional information, refer to your system documentation.
 In system programming, assign dialing restrictions to the lines used for outdialing. For 
additional information, refer to your system documentation.
 In CallPilot Manager, set the Outdial type for the subscriber’s mailbox to None.
This restricts outdialing calls from the mailbox. See “Outdial type” on page 28 and “Changing 
mailbox settings” on page 41 for more information. 
						

							32    Chapter 3  CallPilot mailboxes
P09 194 15 0 4
Initializing a mailbox
Initializing a mailbox prepares your mailbox to receive messages. A mailbox cannot receive and 
store messages until it is initialized.
Initializing a mailbox involves:
 choosing a password from four to eight digits long that does not start with zero
 changing the CallPilot default password to the new password
 recording the mailbox owner’s name in the Company Directory
Follow the procedure that pertains to the type of telephone interface you use.
To initialize a mailbox - Business Communications Manager 2.5 
and CallPilot 150
1 Press 
.
2 Log on by following the voice prompts.
3 Enter the default password 
				.
4 This display appears briefly to indicate that you must change your 
password.
5 Enter a new password from four to eight digits long that does not 
start with zero.
Press  OK
 or \b.
6 Reenter the new mailbox password and press  OK
 or \b.
7 At the tone, record the name in the Company Directory.
Include the mailbox number in the recording, For example, “Pat 
Smith, mailbox 5813.”
Press  OK
 or \b to end the recording.
8 Press  OK
 or \b to accept the recording
or
press  PLA\b
 or to listen to the recording
or
press  RETR\b
 orto re-record your name.
9 Press 
 to end the session.
Must change pswd
Pswd:
RETR\b                       OK
Again:
RETR\b                       OK
Record name:
RETR\b                       OK
Accept name?
RETR\b       PLA\b        OK 
						

							Chapter 3  CallPilot mailboxes    33
CallPilot Manager Set Up and Operation Guide
To initialize a mailbox - CallPilot Mini
1Dial the CallPilot Messaging access number, then enter the mailbox number and press .
2Enter the default password, then press 
. The default password is .
3Enter a new password from four to eight digits long that does not start with zero, and press 
.
4Reenter the new mailbox password and press 
.
5At the tone, record the name in the Company Directory.
Include the mailbox number in the recording, For example, “Pat Smith, mailbox 5813.”
Press 
 to end the recording.
6Press 
 to accept the recording
or
press 
to listen to the recording
or
press 
to re-record your name.
7Hang up to end the session. 
						

							34    Chapter 3  CallPilot mailboxes
P09 194 15 0 4
Checking which mailbox interface you use
CallPilot supports two interfaces: Norstar Voice Mail and CallPilot.
You determine which interface is assigned to mailboxes.
Use this procedure to check which mailbox interface you use, then follow the procedures in the 
guide that apply to your interface. Some procedures apply to both interfaces.
If you use CallPilot Mini, you use CallPilot interface voice prompts rather than a telephone 
interface. For information about CallPilot Mini voice prompts refer to  “CallPilot Mini voice 
prompts” on page 12 .
To check which mailbox interface you use
1Press 
.
Follow the voice prompts or the display button options to open 
your mailbox.
2 Check the display to see which interface you use:
This is the Norstar Voice Mail interface.
This is the CallPilot interface.
3 Press 
to end the session.
0 new  0 saved
PLA\b       REC       ADMIN
No messages
COMP       MBOX       EXIT 
						

							35
CallPilot Manager Set Up and Operation Guide
Chapter 4
Working with mailboxes
Adding a Subscriber mailbox
If you want to create multiple Subscriber mailboxes, refer to “Adding many mailboxes” on page 
38 for more information.
To add a Subscriber mailbox
1Click the Mailbox Administration heading.
2Click the Add Mailbox link.
The Add Mailbox page appears.
3In the Mailbox box, type the mailbox number.
4From the Mailbox Type list box, select Subscriber.
5Click the Submit button.
The Subscriber Mailbox page appears for the mailbox.
6In the Extension box, type the extension.
7In the Last Name and the First Name boxes, type the mailbox owner’s last and first names.
Do not create a name that starts with the number 1, for example “1Smith”.
8From the Class Of Service list box, select a Class of Service.
9Clear the Display in Directory check box if you do not want the mailbox owner’s name to 
appear in the Company Directory.
10Clear the Enable Message Waiting check box if you do not want message notification to 
appear on the mailbox owner’s telephone display.
11From the Outdial Type list box:
select Line and type the specific outgoing line you want to assign for outdialing
or
select Pool and type the Line Pool number you want to assign for outdialing
or
select Route to assign a route code for outdialing
or
click None if you do not want to assign outdialing capabilities.
Outdialing is not available for CallPilot Mini.
12If you use CallPilot Mini, select the Enable Auto-Login box if you want to assign Auto-Login 
to the subscriber.
13In the Alternate Ext 1 box, type the Alternate extension.
If you do not require an alternate extension leave this box empty.
14In the Alternate Ext 2 box, type the second Alternate extension.
If you do not require a second alternate extension leave this box empty.
15Select the Enable Call Screening check box to assign screened transfers to the mailbox owner
or clear the Call Screening check box to assign blind transfers to the mailbox owner.
Call Screening is not available for CallPilot Mini.
16If you want to assign an Express Messaging Line to the mailbox, in the Express Messaging 
Line box type the line number.
Express Messaging is not available for CallPilot Mini.
17Click the Submit button. 
						

							36    Chapter 4  Working with mailboxes
P09 194 15 0 4
Adding a Guest mailbox
Assign all Guest mailboxes numbers that begin with the same digit. This helps you identify the 
mailbox type.
To add a Guest mailbox
1 Click the  Mailbox Administration  heading.
2 Click the  Add Mailbox  link.
The Add Mailbox screen appears.
3 In the  Mailbox  box, type the mailbox number.
4 From the  Mailbox Type  list box, select  Subscriber.
5 Click the  Submit button.
The Subscriber Mailbox page appears for the mailbox.
6 Leave the  Extension  box blank.
7 In the  Last Name  box, type the mailbox owner’s last name.
The last name can be a maximum of 15 characters. Do not create a name that starts with the 
number 1, for example “1Smith”.
8 In the  First Name  box, type the mailbox owner’s first name.
The first name can be a maximum of 15 characters.
9 From the  Class of Service  list box, select a Class of Service.
10 Select the  Display In  Directory  check box if you want the mailbox owner’s name to appear in 
the Company Directory.
11 Do not select the Enable Message Waiting check box.
12 From the  Outdial Type  list box select an outdialing type.
For more information refer to  “Outdial type” on page 28.
Outdialing is not available for CallPilot Mini.
13 If you use CallPilot Mini, select the  Enable Auto-Login box if you want to assign Auto-Login 
to the Guest mailbox.
14 Leave the  Alternate Ext 1  check box blank.
15 Leave the  Alternate Ext 2  check box blank.
16 Ensure the  Enable Call Screening  check box is clear. Guest mailboxes must have blind 
transfers. Call Screening is not available for CallPilot Mini.
17 If you want to assign an Express Messaging Line to the Guest mailbox, type the line number in 
the Express Messaging Line  box. Express Messaging is not available for CallPilot Mini.
18 Click the  Submit button. 
						

							Chapter 4  Working with mailboxes    37
CallPilot Manager Set Up and Operation Guide
Adding an Information mailbox
Assign all Information mailboxes numbers that begin with the same digit. This helps you identify 
the mailbox type.
To add an Information mailbox
1Click the Mailbox Administration heading.
2Click the Add Mailbox link.
The Add Mailbox page appears.
3In the Mailbox box, type the mailbox number.
4From the Mailbox Type list box, select Information.
5Click the Submit button.
The Information mailbox screen appears for the mailbox.
6In the Last Name and the First Name boxes, type a name for the mailbox. The combined 
characters for the last name and the first name can be a maximum of 15 characters. Do not 
create a name that starts with the number 1, for example “1Info”.
7From the Class of Service list box, select a Class of Service.
Assign a Class of Service that has the maximum message length. To accommodate an average 
Information mailbox recorded message assign a Class of Service of either 7 or 8. These 
Classes of Service have a greeting length of 10 minutes.
8Select the Display in Directory check box if you want the mailbox owner’s name to appear in 
the Company Directory.
9Click the Submit button. 
						

							38    Chapter 4  Working with mailboxes
P09 194 15 0 4
Adding many mailboxes
You can save time by creating multiple mailboxes when you set up CallPilot for the first time, or 
when you need to add a large number of mailboxes to your system. Adding many mailboxes 
creates Subscriber mailboxes for the range of extensions that you define. You must use extensions 
that are not already assigned to mailboxes.
To make the most effective use of adding multiple mailboxes, identify people who need a 
non-standard Subscriber mailbox. Create these mailboxes individually. Use Add Many Mailboxes 
to add the remaining mailboxes.
The mailboxes you create using Add Many Mailboxes have these characteristics:
 The mailbox number is the same as the extension number.
 The mailboxes have the same settings for Class of Service, Call Screening, Message Waiting, 
Outdialing and Display in Directory.
 The mailbox name is taken from the extension names assigned on your system .
If extension names are not programmed, the mailbox number is used.
 The mailboxes created are uninitialized and ready for initialization by mailbox owners.
A mailbox is not created if:
 a mailbox with the same number already exists
 the extension is used by another mailbox
 the extension is identified as a CallPilot voice port
To add multiple mailboxes
1 Click the  Mailbox Administration  heading.
2 Click the  Add Many Mailboxes  link.
The Add Many Mailboxes screen appears.
3 In the  From Extension  box, type the extension you want to start creating mailboxes from.
4 In the  To Extension  box, type the extension you want to stop creating mailboxes at.
5 From the  Class Of Service  list box, select a Class of Service.
6 Select the  Display in Directory  check box if you want the mailbox owner’s name to appear in 
the Company Directory.
7 Select the  Enable Message Waiting  check box if you want Message Notification to appear on 
the mailbox owner’s telephone display. 
						

							Chapter 4  Working with mailboxes    39
CallPilot Manager Set Up and Operation Guide
8From the Outdial Type list box, select Line and type the specific outgoing line you want to 
assign for outdialing
or
click Pool and type the Line Pool number you want to assign for outdialing
or
click Route to assign a route code for outdialing
or
click None if you do not want to assign outdialing capabilities.
Outdialing is not available for CallPilot Mini.
9Select the Enable Call Screening check box to assign screened transfers to the mailbox 
owner, or clear the Call Screening check box to assign blind transfers to the mailbox owner.
Call Screening is not available for CallPilot Mini.
10Click the Submit button. 
						

							40    Chapter 4  Working with mailboxes
P09 194 15 0 4
About mailbox passwords
Each mailbox is protected by a password established by the mailbox owner. When you add a 
mailbox to CallPilot Manager, the password 0000 is assigned. This is the default password.
To use a mailbox, a mailbox owner must change the default password. The new password must be 
four to eight digits in length and cannot start with a zero.
If a mailbox owner cannot remember the password, you can reset the password to the default 
password 0000. Refer to  “To reset a mailbox password” on page 41 .
Incorrect password lock-out
In its Class of Service each mailbox is assigned a maximum number of incorrect password 
attempts. CallPilot records the number of incorrect attempts from the last time the mailbox was 
accessed successfully. If the number is exceeded, the mailbox owner is “locked-out”. The mailbox 
cannot be opened until the password is reset. Refer to  “To reset a mailbox password” on page 41.
Password expiry
In its Class of Service each mailbox is assigned the maximum number of days a password remains 
active. If the maximum number of days is exceeded, the mailbox password expires. The mailbox 
owner can open the mailbox, but cannot access messages or perform other mailbox functions until 
they change the password. Unless the telephone has a two-line display, this announcement plays 
when the mailbox is opened after the password expires:
“Your current password has expired. You must change your password.
Please enter your new password and press  
\b.”
After the new password is entered the mailbox returns to normal operation.
Note:  Change the System Administrator password frequently to minimize the risk of 
unauthorized activity.
Note:  Set the Class of Service for password expiry to a low value so that mailbox 
owners must change their password frequently. Mailboxes with a Class of Service 
with a high or indefinite password expiry interval setting have an increased likelihood 
of unauthorized use of the CallPilot or Business Communications Manager 2.5 
system.