Nortel CallPilot Manager Instructions Manual

Chapter 13  CallPilot Manager operations    121
CallPilot Manager Set Up and Operation Guide
Setting the Business Status
The Business Status setting overrides the Morning, Afternoon, and Evening Greeting Tables.
If you set the Business Status to Yes, greetings are played according to the time scheduled in the 
Greeting Tables. For example, if Business Status is set to Yes, the Morning, Afternoon and 
Evening Greetings play automatically according to the start times programmed in the Greeting 
Tables....

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Setting up line answering
CallPilot can answer all your Central Office (CO) lines included in line configuration. You can 
designate whether or not CallPilot answers your company lines. When Answer Lines is enabled, 
CallPilot answers the incoming calls and presents each caller with the Company Greeting and the 
Automated Attendant menu. When Answer Lines is disabled, CallPilot does not answer incoming 
calls. Your receptionist must answer...

123
CallPilot Manager Set Up and Operation Guide
Chapter 14
Broadcast and Information messages
About Broadcast messages
You can send a Broadcast message if you need to send a message to every initialized mailbox on 
your system. Broadcast messages play on all mailboxes initialized with CallPilot. You can send a 
Broadcast message to announce meetings, special company events, and reminders. Sending a 
Broadcast message eliminates recording and sending the same message several times.
As the System...

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To record and send a Broadcast message - CallPilot
1 Press 
.
2 Enter the System Administrator mailbox number and
press  OK
 or \b.
3 Enter the System Administrator mailbox password and
press  OK
 or \b.
A mailbox summary is announced.
4 Press  COMP
 or 

.
5 Enter the Broadcast message address and press  OK
 or \b.
The default Broadcast message address is 
.
The Broadcast message address changes if you change the 
Group List...

Chapter 14  Broadcast and Information messages    125
CallPilot Manager Set Up and Operation Guide
To record and send a Broadcast Message - CallPilot Mini
1Dial the CallPilot Messaging access number, then enter the System Administrator mailbox 
number and press 
.
2Enter the System Administrator mailbox password and press 
.
3Press 


.
4Enter the Broadcast message address and press 
. The default Broadcast message address is 
. The Broadcast message address changes if you change the Group List...

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Information mailbox messages
Your business or departments within your business can use Information mailboxes to provide 
callers with messages and announcements. You or another person responsible for the Information 
mailbox can record and update the Information mailbox message.
You can use Information mailbox messages to:
 announce sales
 provide product lists
 announce special events
Make it easy for callers to access Information...

Chapter 14  Broadcast and Information messages    127
CallPilot Manager Set Up and Operation Guide
To record an Information mailbox message - Business 
Communications Manager 2.5 and CallPilot 150
1Press 
.
Follow the voice prompts or the display button options to open the 
Information mailbox. Do not enter your mailbox number or 
password. Enter the mailbox number and password of the 
Information mailbox.
2If you use the CallPilot interface:
Press 
 to open the Greetings Options menu
 Go to step...

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To record an Information mailbox message - CallPilot Mini
1 Dial the CallPilot Messaging access number and press \b.
2 Enter the Information mailbox number and password, then press 
\b.
The System Administrator creates the password when they initialize the mailbox. Ask the 
System Administrator for the Information mailbox password.
3 Press 
.
4 At the sound of the tone, record the Information mailbox greeting.
Press 
\b when you are...

129
CallPilot Manager Set Up and Operation Guide
Chapter 15
Troubleshooting CallPilot
This chapter describes problems that can occur when you operate CallPilot, and suggested 
solutions.
The Automated Attendant does not answer calls
 Verify that you have assigned the lines to the Greeting Table, and the Answer Mode for the 
line is Auto-Attendant. This means that CallPilot 150 or Business Communications Manager 
2.5 is set to answer the line.
 All the channels can be busy. Try calling back. Your call...

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External callers hear the wrong greeting
If external callers hear the wrong greeting, (for example, callers who dial the sales number hear the 
service greeting), you must reassign lines to the Greeting Table. Refer to 
“Setting the Automated 
Attendant properties” on page 61 .
A telephone cannot be forwarded to the system
If you try to forward your incoming calls to the system and the display shows Forward denied, it is 
possible that you are...