Nortel CallPilot Manager Instructions Manual
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51 CallPilot Manager Set Up and Operation Guide Chapter 6 Setting up the Automated Attendant About the Automated Attendant The Automated Attendant can answer your companys incoming telephone calls from an external user. The Automated Attendant plays a prerecorded greeting selected from the Greeting Table, according to the time of day. You can record and assign different greetings to the Greeting Table. The Greeting Table parameters control the Auto Attendant. Greeting Table parameters include custom...
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52 Chapter 6 Setting up the Automated Attendant P09 194 15 0 4 Greeting Tables A Greeting Table stores the recordings played by the Auto Attendant to the incoming callers. CallPilot150 and Business Communications Manager 2.5 have four greeting tables which can be assigned to individual incoming lines. CallPilot Mini has one greeting table. You can store a total of 40 Company Greetings, but only four greetings can be assigned to a Greeting Table at any one time. If you use CallPilot 150 or Business...
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Chapter 6 Setting up the Automated Attendant 53 CallPilot Manager Set Up and Operation Guide Greeting Tables using the alternate language If you use CallPilot Mini you have one Greeting Table. If you use two languages, record the primary prompts in the primary language and the alternate prompts in the alternate language. If you use CallPilot 150 or Business Communications Manager 2.5 you have four Greeting Tables. If you use primary and alternate languages, we recommend that you assign one Greeting...
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54 Chapter 6 Setting up the Automated Attendant P09 194 15 0 4 About Company Greetings Before you record your Company Greetings, decide what type of greetings you want to use for the incoming calls, and what you want the greetings to say. There are four greeting times that reflect the Morning, Afternoon, Evening and Non-business hours. You can prepare four greetings, or you can use the same greeting for each time of day. As you record the greetings, number them from 1 to 4. An example greeting...
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Chapter 6 Setting up the Automated Attendant 55 CallPilot Manager Set Up and Operation Guide Recording a Company Greeting To record a Company Greeting 1Click the Auto-Attendant heading. 2Click the Company Greetings link. The Company Greetings screen appears. 3Click the Voice link for the greeting you want to record and follow the steps in “Recording greetings, prompts and names” on page 47 to record a greeting from your computer or telephone handset or follow the steps in “Importing greetings,...
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56 Chapter 6 Setting up the Automated Attendant P09 194 15 0 4 Assigning greetings to Greeting Tables In a Greeting Table you can assign what greeting plays and what CCR Tree calls route to, depending on the time of day. You do not have to assign a CCR Tree to a Greeting Table, but if you want to assign a CCR Tree to a Greeting Table you must build it first. If you do not assign a CCR Tree to a Greeting Table, the caller hears the greeting you assign, then hears the Automated Attendant menu...
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Chapter 6 Setting up the Automated Attendant 57 CallPilot Manager Set Up and Operation Guide Assigning a Greeting Table Attendant Callers who press during the Auto Attendant menu or while they are in a CCR Tree are sent to the Attendant Extension that you assign in the Greeting Table. The Greeting Table Attendant Extension overrides the designated Operator Attendant. To assign a Greeting Table Attendant 1Click the Auto-Attendant heading. 2Click the Greeting Tables link. The Greeting Tables page...
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58 Chapter 6 Setting up the Automated Attendant P09 194 15 0 4 Assigning a language preference After you assign greetings to the Greeting Table, assign the language preference. You can change the language preference any time. You can set the language preference for a Greeting Table. This setting determines which language the Automated Attendant uses when answering incoming calls. If you have not selected the CallPilot Bilingual Option, you do not need to select a language preference in the...
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Chapter 6 Setting up the Automated Attendant 59 CallPilot Manager Set Up and Operation Guide Assigning a menu repeat key Choose a digit that lets callers repeat the current menu prompt. The Menu Repeat Key takes priority over any CCR Tree or Auto Attendant menu items that are already configured, and applies to all CCR Trees and Auto Attendant menus in the Greeting Table. If you choose 0 as the Menu Repeat Key, it prevents callers from being able to revert to the Attendant, in favor of Menu...
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60 Chapter 6 Setting up the Automated Attendant P09 194 15 0 4 Automated Attendant Menu The Automated Attendant Menu plays after the Company Greeting, and when an internal mailbox owner accesses the Automated Attendant. The default Automated Attendant Menu prompt is: “Using the dialpad, please enter the extension you wish to call. To use the directory, press \b. To leave a message, press . To reach an Operator, press . ” Recording a Custom Menu If you do not want to use the default Automated...