NEC I-Series Multibutton Telephone Feature Handbook
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After you call a busy extension, use Call Waiting to wait in line (i.e., Camp On) without hanging up. When you Camp On, the system sig- nals the busy user indicating that you are waiting. Your call goes through when the busy extension becomes free. Call Waiting also helps when you are on the phone because it lets you know when additional calls are trying to get through. Call Waiting lets your callers wait in line without being forgotten. Note:When you call a busy attendant, your call will normally stack up in queue behind other waiting callers. 1. Call the busy extension. You must hear busy tone. 2. or (Camp On). 3. Wait without hanging up. Your Camp On Programmable Function Key lights while you wait. If you hang up, the system converts your Camp On to a Callback (see page 26). To Camp On to a trunk, see the Trunk Queuing feature on page 123. 1. Hang up. If you skip step 2, the extension will call you back when it becomes free. 2. + . OR (Camp On). Your Camp On Programmable Function Key goes out. To cancel a Camp On request: To Camp On to a busy extension: Call Waiting/Camp On 25
When you call a busy extension, you can leave a Callback request for a return call. You do not have to repeatedly call the busy extension back, hoping to find it idle. When you leave a Callback, the system handles your request as follows: When the busy extension becomes idle, the system rings you.After you answer the Callback ring, the system then rings the for- merly busy extension. (If that extension doesnt answer, the system cancels the Callback.) As soon as the other extension answers, the system sets up an Intercom call between you and them. If your phone has Automatic Callback, you answer the Callback ring as soon as you lift the handset. If your phone doesnt have Automatic Callback, you must press the ringing line appearance key to answer the Callback ring. 1. Call a busy extension. 2. or (Callback). 3. Hang up. 4. Lift handset when busy extension calls you back. If you dont have Automatic Callback, youll have to press the ringing Line Appearance key. 1. + . OR (Callback). To cancel a Callback: To place a Callback: Callback 26
Caller ID allows a display keyset to show an incoming caller’s tele- phone number (up to 12 digits) and optional name. The Caller ID information can be displayed either before or after answering a call. Normally, the system provides the Caller ID post-answer display. With the pre-answer display, you can preview the caller’s number before picking up the ringing line. Your Communications Manager can tell you which option you have. This information is stored in Caller ID bins. Display telephone users have the ability to check the identity of an incoming call while they are currently busy on a call. The type of information that displays will depend on the type of call being received. Intercom calls will display station names, while incoming trunks calls will display Caller ID, ANI or the name assigned to the line. Depending on the system programming, this information can be displayed either automatically or manually. Caller ID will temporarily store 16 calls (this included abandoned or unanswered calls). New calls replace the old calls when the maximum number of calls is reached. 1. Press + . If the Caller ID data includes the name, you can scroll left and right by pressing * and #. 2. Press to answer the call. 1. Do not lift the handset and press . If the Caller ID data includes the name, you can scroll left and right by pressing * and #. 2. or press to answer the call. To display the name/number for your incoming call ( withoutAutomatic Handsfree enabled): To display the name/ number for your incoming call ( with Automatic Handsfree on Incoming Line/Loop Key calls): Caller ID 27
You can store the Caller ID data in the sys- tem’s Caller ID Table or in one of your One Touch keys. 1. Press (Caller ID Edit). 2.T o store a number in a One Touch key: Dial (Personal) + Press + Press One Touch key that will store the Caller ID information + (Optional - if name is not sent from telco) If you see ENTER NAME, enter the name you want to associate with the stored number. T o store a number in a Common Abbreviated Dialing Bin: Dial (Company) + Press + Dial the bin number in which you want to store the number (0-999) + (Optional - if name is not sent from telco) If you see ENTER NAME, enter the name you want to associate with the stored number. You cannot edit a name if it was sent from the telco. Press to toggle between upper and lower case letters. For information on entering names, refer to the Name Storing feature. When entering information into the company Caller ID Table, if the table is full, you will see a TABLE IS FULL message after pressing (Company). To Automatically Add New Numbers to the Caller ID Table: Caller ID 28
1. Press . 2. Dial or press (Caller ID Edit). 3. Dial (New). If you see TABLE IS FULL, you can- not add any more entries to the Caller ID Table. 4. Enter the number you want to add to the Caller ID Table. For wild card entries, press FLASH. This allows you to associate several phone numbers with the same name. For example, 926-540(FLASH) would associate all numbers from 5400-5409 with the same name. 5. Press . 6. Enter the name to be assigned to the number. Refer to the Name Storing feature for help on entering a name. 7. Press . 8. Return to Step 3 to add another number to the table or press to exit. 1. Press . 2. Dial or press (Caller ID Edit). 3. Dial (Change). To Manually Change an Entry in the Caller ID Table: To Manually Add New Entries to the Caller ID Table: Caller ID 29
4.To find a name entry in the Table: Dial .Enter the name you want to change and press . The system finds the first name that matches the letters you entered. OR T o find a number entry in the Table: Dial (No).Dial the number you want to change and press . Re-enter the highlighted number and press when you are done. You return to Step 3. You can quickly edit the name for the selected number by pressing . 5. Press to exit. 1. Press . 2. Dial or press (Caller ID Edit). 3. Dial (Delete). 4.T o delete a number in the Table: Dial . To Manually Delete an Entry in the Caller ID Table: To Manually Change an Entry in the Caller ID Table (Cont’d): Caller ID 30
Enter the name you want to delete and press . The system finds the first name that matches the letters you entered. To search for other names with the same letters, press and . If you see NO MATCH, the name doesn’t exist. To delete the name, press . Dial to confirm the deletion or dial to cancel. In either case, you return to Step 3. You can quickly edit the number for the selected name by pressing CHECK. OR T o delete a number in the Table: Dial (No). Dial the number you want to delete and press . When you find the number you want to delete, press . Dial to confirm the deletion or dial to cancel. In either case, you return to Step 3. You can edit the name for the selected number by pressing CHECK. To Manually Delete an Entry in the Caller ID Table (Cont’d): Caller ID 31
1. Press . 2. Dial . If you missed any calls, the displays shows MISSED CALL C:2 E:3 The second row of your display shows the Caller ID number you missed. To see the name (if sent from the telco), press CHECK. If you missed more than one call, press and to see the list. 3. To call the displayed number, dial . OR To erase the displayed number without returning the call, dial . 4. Press to hang up. 1. While on a call with a second call ring- ing in, press and then press the flashing . The display indicates the caller infor- mation. 2. To clear the display, either press CLEAR or it will clear on it’s own. To manually display caller information for a second call: To check if any Caller ID calls rang your phone while you were away from your desk: Caller ID 32
Conference lets you add additional inside and outside callers to your conversation. With Conference, you can set up a multiple-party tele- phone meeting without leaving the office. The system allows either four or eight parties maximum per Conference. In addition to Conference, there are other ways to have a telephone meet- ing. See Voice Call Conference (page 34), Meet Me Conference (page 63), Meet Me Paging (page 65) and Tandem Trunking (page 115). 1. Place or answer call. 2. or (Conference). 3. Place or answer next call. To access the outside call, either press or dial a trunk access code. See Outside Calls on pages 84 and 86 for more. 4. or (Conference). You may be able to have up to 32 callers. Repeat this step to add more parties. 5. After adding all parties, press again to begin the Conference. 1. to hang up. You can set up a Conference with two outside callers and then drop out of the call - leaving the callers talking in an Unsupervised Conference. Refer to Tandem Trunking on page 115 for more. To exit a Conference (without affecting the other parties): To set up a Conference: Conference 33
With Voice Call Conference, others in your work area can easily join into your outside calls. To initiate a Voice Call Conference, press a uniquely programmed Voice Call Conference key and tell your co- workers to join the call. The system releases the privacy on the line, and other users can just press the line key to join in. The system allows either four or eight parties maximum per Conference. Voice Call Conference does not use the telephone system features to announce the call. You just announce it through the air to your co-workers. In addition to Voice Call Conference, there are other ways to have a tele- phone meeting. See Conference (page 33), Meet Me Conference (page 63), Meet Me Paging (page 65) and Tandem Trunking (page 115). 1. Place or answer trunk call. 2. (Voice Call Conference). 3. Announce Voice Call Conference. Just tell your co-workers about the call. Do not use telephone system fea- tures to announce it. 1. After Conference request, press indicated line key ( ). 1. to hang up. To exit a Voice Call Conference without affecting the other parties: To join a Voice Call Conference (if invited): To set up a Voice Call Conference with a co- worker in your imme- diate work area: Conference, Voice Call 34