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NEC I-Series Multibutton Telephone Feature Handbook

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    							After you call a busy extension, use Call Waiting to wait in line (i.e.,
    Camp On) without hanging up. When you Camp On, the system sig-
    nals the busy user indicating that you are waiting. Your call goes
    through when the busy extension becomes free.
    Call Waiting also helps when you are on the phone because it lets you
    know when additional calls are trying to get through. Call Waiting lets
    your callers wait in line without being forgotten.
    Note:When you call a busy attendant, your call will normally stack
    up in queue behind other waiting callers.
    1. Call the busy extension. You must hear
    busy tone.
    2. or (Camp On).
    3. Wait without hanging up.
    Your Camp On Programmable
    Function Key lights while you wait.
    If you hang up, the system converts
    your Camp On to a Callback (see page
    26).
    To Camp On to a trunk, see the Trunk
    Queuing feature on page 123.
    1. Hang up.
    If you skip step 2, the extension will
    call you back when it becomes free.
    2. + .
    OR
    (Camp On).
    Your Camp On Programmable
    Function Key goes out.
    To cancel a Camp On
    request: 
    To Camp On to a busy
    extension:
    Call Waiting/Camp On
    25 
    						
    							When you call a busy extension, you can leave a Callback request for
    a return call. You do not have to repeatedly call the busy extension
    back, hoping to find it idle. When you leave a Callback, the system
    handles your request as follows:
    When the busy extension becomes idle, the system rings you.After you answer the Callback ring, the system then rings the for-
    merly busy extension. (If that extension doesnt answer, the system
    cancels the Callback.)
    As soon as the other extension answers, the system sets up an
    Intercom call between you and them.
    If your phone has Automatic Callback, you answer the Callback ring
    as soon as you lift the handset. If your phone doesnt have Automatic
    Callback, you must press the ringing line appearance key to answer
    the Callback ring.
    1. Call a busy extension.
    2. or (Callback).
    3. Hang up.
    4. Lift handset when busy extension calls
    you back.
    If you dont have Automatic Callback,
    youll have to press the ringing Line
    Appearance key. 
    1. + .
    OR
    (Callback).
    To cancel a Callback:
    To place a Callback:
    Callback
    26 
    						
    							Caller ID allows a display keyset to show an incoming caller’s tele-
    phone number (up to 12 digits) and optional name. The Caller ID
    information can be displayed either before or after answering a call.
    Normally, the system provides the Caller ID post-answer display.
    With the pre-answer display, you can preview the caller’s number
    before picking up the ringing line. Your Communications Manager
    can tell you which option you have. This information is stored in
    Caller ID bins. 
    Display telephone users have the ability to check the identity of an
    incoming call while they are currently busy on a call. The type of
    information that displays will depend on the type of call being
    received. Intercom calls will display station names, while incoming
    trunks calls will display Caller ID, ANI or the name assigned to the
    line. Depending on the system programming, this information can be
    displayed either automatically or manually.
    Caller ID will temporarily store 16 calls (this included abandoned or
    unanswered calls). New calls replace the old calls when the maximum
    number of calls is reached.
    1. Press +  .
    If the Caller ID data includes the
    name, you can scroll left and right by
    pressing * and #.
    2. Press  to answer the call.
    1. Do not lift the handset and press  .
    If the Caller ID data includes the
    name, you can scroll left and right by
    pressing * and #.
    2. or press  to answer the call.
    To display the
    name/number for
    your incoming call
    (
    withoutAutomatic
    Handsfree enabled):
    To display the name/
    number for your
    incoming call (
    with
    Automatic Handsfree
    on Incoming
    Line/Loop Key calls):
    Caller ID
    27 
    						
    							You can store the Caller ID data in the sys-
    tem’s Caller ID Table or in one of your One
    Touch keys.
    1. Press (Caller ID Edit).
    2.T
    o store a number in a One Touch key:
    Dial (Personal) + Press  +
    Press One Touch key that will store the
    Caller ID information + (Optional - if
    name is not sent from telco) If you see
    ENTER NAME, enter the name you
    want to associate with the stored number.
    T
    o store a number in a Common
    Abbreviated Dialing Bin:
    Dial (Company) + Press  +
    Dial the bin number in which you want
    to store the number (0-999) + (Optional -
    if name is not sent from telco) If you see
    ENTER NAME, enter the name you
    want to associate with the stored number.
    You cannot edit a name if it was sent
    from the telco.
    Press  to toggle between upper
    and lower case letters.
    For information on entering names,
    refer to the Name Storing feature.
    When entering information into the
    company Caller ID Table, if the table is
    full, you will see a TABLE IS FULL
    message after pressing  (Company).
    To Automatically Add
    New Numbers to the
    Caller ID Table:
    Caller ID
    28 
    						
    							1. Press .
    2. Dial or press 
    (Caller ID Edit).
    3. Dial (New).
    If you see TABLE IS FULL, you can-
    not add any more entries to the Caller
    ID Table.
    4. Enter the number you want to add to the
    Caller ID Table.
    For wild card entries, press FLASH.
    This allows you to associate several
    phone numbers with the same name.
    For example, 926-540(FLASH) would
    associate all numbers from 5400-5409
    with the same name.
    5. Press .
    6. Enter the name to be assigned to the number.
    Refer to the Name Storing feature for
    help on entering a name.
    7. Press .
    8. Return to Step 3 to add another number
    to the table or press  to exit.
    1. Press .
    2. Dial or press 
    (Caller ID Edit).
    3. Dial (Change).
    To Manually Change
    an Entry in the Caller
    ID Table:
    To Manually Add New
    Entries to the Caller ID
    Table:
    Caller ID
    29 
    						
    							4.To find a name entry in the Table:
    Dial .Enter the name you want to change
    and press  .
    The system finds the first name that
    matches the letters you entered.
    OR
    T
    o find a number entry in the Table:
    Dial (No).Dial the number you want to change
    and press  .
    Re-enter the highlighted number and
    press  when you are done. You
    return to Step 3.
    You can quickly edit the name for the
    selected number by pressing  .
    5. Press to exit.
    1. Press .
    2. Dial or press 
    (Caller ID Edit).
    3. Dial (Delete).
    4.T
    o delete a number in the Table:
    Dial .
    To Manually Delete an
    Entry in the Caller ID
    Table:
    To Manually Change
    an Entry in the Caller
    ID Table (Cont’d):
    Caller ID
    30 
    						
    							Enter the name you want to delete
    and press  .
    The system finds the first name that
    matches the letters you entered. To
    search for other names with the same
    letters, press  and  .
    If you see NO MATCH, the name
    doesn’t exist.
    To delete the name, press  .
    Dial  to confirm the deletion or
    dial  to cancel. In either case, you
    return to Step 3.
    You can quickly edit the number for
    the selected name by pressing CHECK.
    OR
    T
    o delete a number in the Table:
    Dial (No).
    Dial the number you want to delete
    and press  .
    When you find the number you want
    to delete, press  .
    Dial  to confirm the deletion or
    dial  to cancel. In either case,
    you return to Step 3.
    You can edit the name for the selected
    number by pressing CHECK.
    To Manually Delete an
    Entry in the Caller ID
    Table (Cont’d):
    Caller ID
    31 
    						
    							1. Press .
    2. Dial  . If you missed any 
    calls, the displays shows MISSED
    CALL C:2  E:3
    The second row of your display
    shows the Caller ID number you
    missed. To see the name (if sent from
    the telco), press CHECK.
    If you missed more than one call,
    press  and  to see the list.
    3. To call the displayed number, dial  .
    OR
    To erase the displayed number without 
    returning the call, dial  .
    4. Press  to hang up.
    1. While on a call with a second call ring-
    ing in, press  and then press the
    flashing .
    The display indicates the caller infor-
    mation.
    2. To clear the display, either press CLEAR
    or it will clear on it’s own.
    To manually display
    caller information for
    a second call:
    To check if any Caller
    ID calls rang your
    phone while you
    were away from your
    desk:
    Caller ID
    32 
    						
    							Conference lets you add additional inside and outside callers to your
    conversation. With Conference, you can set up a multiple-party tele-
    phone meeting without leaving the office. The system allows either
    four or eight parties maximum per Conference. 
    In addition to Conference, there are other ways to have a telephone meet-
    ing. See Voice Call Conference (page 34), Meet Me Conference (page
    63), Meet Me Paging (page 65) and Tandem Trunking (page 115).
    1. Place or answer call.
    2. or (Conference).
    3. Place or answer next call.
    To access the outside call, either
    press  or dial a trunk access
    code. See Outside Calls on pages 84
    and 86 for more.
    4. or (Conference).
    You may be able to have up to 32
    callers. Repeat this step to add more
    parties.
    5. After adding all parties, press 
    again to begin the Conference.
    1. to hang up.
    You can set up a Conference with two
    outside callers and then drop out of the
    call - leaving the callers talking in an
    Unsupervised Conference. Refer to
    Tandem Trunking on page 115 for more.
    To exit a Conference
    (without affecting the
    other parties):
    To set up a
    Conference:
    Conference
    33 
    						
    							With Voice Call Conference, others in your work area can easily join
    into your outside calls. To initiate a Voice Call Conference, press a
    uniquely programmed Voice Call Conference key and tell your co-
    workers to join the call. The system releases the privacy on the line,
    and other users can just press the line key to join in. The system allows
    either four or eight parties maximum per Conference. Voice Call
    Conference does not use the telephone system features to announce the
    call. You just announce it through the air to your co-workers.
    In addition to Voice Call Conference, there are other ways to have a tele-
    phone meeting. See Conference (page 33), Meet Me Conference (page
    63), Meet Me Paging (page 65) and Tandem Trunking (page 115).
    1. Place or answer trunk call.
    2. (Voice Call Conference).
    3. Announce Voice Call Conference.
    Just tell your co-workers about the
    call. Do not use telephone system fea-
    tures to announce it.
    1. After Conference request, press indicated
    line key ( ).
    1. to hang up.
    To exit a Voice Call
    Conference without
    affecting the other
    parties:
    To join a Voice Call
    Conference 
    (if invited):
    To set up a Voice Call
    Conference with a co-
    worker in your imme-
    diate work area:
    Conference, Voice Call
    34 
    						
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