NEC I-Series Multibutton Telephone Feature Handbook
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Multibutton Telephone Feature Handbook NEC America Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 cng.nec.com 92600MFH05 April 2001 Printed in U.S.A. (1964) mfh05cvr1.QXD (with binding) 3/1/01 12:12 PM Page 1
Nothing contained in this manual shall be deemed to be, and this manual does not consti- tute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC America, Inc. has no obligation to pro- vide any updates or corrections to this manual. Further, NEC America also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC America shall not be liable for any errors or omissions. In no event shall NEC America be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or repro- duced without prior written consent of NEC America. ©2001 by NEC America, Inc. All Rights Reserved. Printed in U.S.A. Y ear 2000 ComplianceThe 28i/124i/384i systems are unaffected by the date change to the year 2000. The sys- tems process the Leap Year correctly and do not require any additional upgrades or repro- gramming. All versions of the 28i use a four-digit date code entry. The 124i with software 4.04 EXCPRU or Base 4.04 or higher uses a four-digit date code entry (e.g., 2000) Previous software versions use a two-digit date code entry (e.g. 00=2000). The 384i presently uses a four-digit year entry after software level 3.07.24. Your Multibutton Telephone Dual Line Appearance KeysProgrammable Function Keys MicrophoneSpeakerphoneMicrophone Cutoff Do Not Disturb Last Number Redial Abbreviated Dialing Handsfree, Handset, Page and BGM Volume Control Message Waiting Lamp Ringer/Splash Tone Volume Control (Not available on all models)Soft Keys(Not available on all models) Alphanumeric Display 1234 5678 9 10 111213 14 15 16 17 1819 20 21 22 23 24 2 5 8 0 1 4 73 6 9 CALL 2CALL 1 DND HOLD LND DIAL MIC FLASH SPK VOL CONFMW One Touch Keys 92700 - 14 123 4567 8 910CLEAR CHECK 302 STA 302
Using Your Telephone .....................................................1 Handsfree Options . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Using All Those Features! ...............................................2 Calling a Co-Worker . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Handling And Rerouting Your Calls . . . . . . . . . . . . . . .3 When Your Call Cant Go Through . . . . . . . . . . . . . . . .3 Placing Calls Quickly . . . . . . . . . . . . . . . . . . . . . . . . . .4 When You Work In Groups . . . . . . . . . . . . . . . . . . . . . .5 If You Need Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Have a Telephone Meeting . . . . . . . . . . . . . . . . . . . . . .6 Streamlining Your Telephones Operation . . . . . . . . . . .6 Personalizing Your Telephone . . . . . . . . . . . . . . . . . . . .7 Your Phone Does the Talking . . . . . . . . . . . . . . . . . . . .8 And, Your Super Display Does The Thinking . . . . . . . .9 Features ........................................................................11 Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . .11 Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Automated Attendant (VAU) . . . . . . . . . . . . . . . . . . . .16 Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Barge In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Call Forwarding Off-Premise . . . . . . . . . . . . . . . . . . .21 Call Forward Follow Me . . . . . . . . . . . . . . . . . . . . . . .22 Call Forward/DND Override . . . . . . . . . . . . . . . . . . . .23 Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Call Waiting/Camp On . . . . . . . . . . . . . . . . . . . . . . . .25 Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Conference, Voice Call . . . . . . . . . . . . . . . . . . . . . . . .34 Department Calling . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Department Step Calling . . . . . . . . . . . . . . . . . . . . . . .37 Dial Number Preview . . . . . . . . . . . . . . . . . . . . . . . . .38 Dial Pad Confirmation Tone . . . . . . . . . . . . . . . . . . . .39 Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . .40 Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Table of Contents i
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Forced Trunk Disconnect . . . . . . . . . . . . . . . . . . . . . .50 General Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Handsfree and Monitor . . . . . . . . . . . . . . . . . . . . . . . .54 Headset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 System Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Group Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Intercom Hold . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Intercom Abandoned Call Display . . . . . . . . . . . .60 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . .61 Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Meet Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . .63 Meet Me External Conference . . . . . . . . . . . . . . .63 Meet Me Internal Conference . . . . . . . . . . . . . . . .64 Meet Me Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Meet Me External Paging . . . . . . . . . . . . . . . . . . .65 Meet Me Internal Paging . . . . . . . . . . . . . . . . . . .66 Memo Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Microphone Cutoff . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Multiple Directory Numbers/Call Coverage . . . . . . . .71 Multiple Directory Numbers . . . . . . . . . . . . . . . .71 Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Name Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74 Off Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . .76 One-Touch Calling . . . . . . . . . . . . . . . . . . . . . . . . . . .78 Using Personal Speed Dial without One-Touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 One-Touch Serial Operation . . . . . . . . . . . . . . . . . . . .82 Outside Calls, Answering . . . . . . . . . . . . . . . . . . . . . .84 ii Table of Contents
Outside Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . .86 Converting from Pulse to Tone Dialing . . . . . . . .87 Are You Behind a PBX? . . . . . . . . . . . . . . . . . . .87 You May Have a Private Line . . . . . . . . . . . . . . .88 If You Hear a Warning Tone . . . . . . . . . . . . . . . . .88 How Prime Line Works . . . . . . . . . . . . . . . . . . . .88 Did Your Call Go Through? . . . . . . . . . . . . . . . . .89 Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . .90 External Paging . . . . . . . . . . . . . . . . . . . . . . . . . .90 Combined Paging . . . . . . . . . . . . . . . . . . . . . . . . .91 Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 Park and Page (VAU) . . . . . . . . . . . . . . . . . . . . . . . . .94 Personal Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . .96 Programmable Function Keys . . . . . . . . . . . . . . . . . . .98 Repeat Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103 Reverse Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . .104 When Youre On a Call . . . . . . . . . . . . . . . . . . . .104 When Your Phone is Idle . . . . . . . . . . . . . . . . . .104 Ringdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105 Room Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106 Save Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . .107 Secretary Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109 Secretary Call Buzzer . . . . . . . . . . . . . . . . . . . . .109 Secretary Call Pickup . . . . . . . . . . . . . . . . . . . . .110 Selectable Display Messages . . . . . . . . . . . . . . . . . . .111 Selectable Ring Tones . . . . . . . . . . . . . . . . . . . . . . . .113 Serial Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114 Tandem Trunking . . . . . . . . . . . . . . . . . . . . . . . . . . .115 Method A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115 Method B (Requires a [Transfer] key) . . .116 Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117 Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118 Transferring Outside Calls . . . . . . . . . . . . . . . . .119 Transferring Without Holding . . . . . . . . . . . . . . .119 Transferring Intercom Calls . . . . . . . . . . . . . . . .120 Meet Me External Paging Transfer . . . . . . . . . . .121 Meet Me Internal Paging Transfer . . . . . . . . . . .122 Trunk Queuing and Camp On . . . . . . . . . . . . . . . . . .123 Voice Announce Unit (VAU) . . . . . . . . . . . . . . . . . . .124 Table of Contents iii
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125 Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . .126 Leaving a Message . . . . . . . . . . . . . . . . . . . . . . .126 Forwarding Calls to Your Mailbox . . . . . . . . . . .126 Emulating a Personal Answering Machine . . . . .127 Transferring Calls to a Mailbox . . . . . . . . . . . . .128 Recording Your Call . . . . . . . . . . . . . . . . . . . . . .128 Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129 Voice Prompting Messages . . . . . . . . . . . . . . . . . . . .130 Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . .132 Charts and Illustrations ...............................................133 Table of Contents iv
Your telephones Alphanumeric Displayhelps you use features and tells you about your calls. For example, a ringing outside line may dis- play a name before you answer it. (You may be able to change the time and date on your phone if its not correct. Turn to page 117 for more.) Press a One-Touch Keyfor one-button contact with co-workers and outside callers, or when using certain features. To learn how to pro- gram your One-Touch Keys, go to page 78. Function Keysare normally line keys, but you can program them for other features. In this handbook, the feature assigned to a function key appears in parentheses next to the key. For example, (Hotline) means press the function key set for Hotline. See page 98 for more. Line Appearance Keysare Intercom keys for placing and answer- ing calls. If youre busy on one - just use the other. Press for Handsfree calls, or use the handset instead. See Handsfree Options below. The Microphone picks up your voice for Handsfree calls, while Feature Keys speed up using common features. Handsfree Options Handsfreelets you place and answer calls by pressing instead of using the handset. Your telephone must have a Speakerphone if you want to use Handsfree. With Automatic Handsfree, press a line or Line Appearance key without lifting the handset. You normally have this feature. If you have Monitor, you can place a call without lifting the hand- set but you must lift the handset to speak. Telephones without Speakerphones have Monitor. Due to the flexibility built into the system, your dialing codes may differ from those in this guide. Review Your Systems Dialing Plan on page 133 and check with your Communications Manager. Also, the system may restrict you from using some of the features in this handbook. Using Your Telephone 1
Calling a Co-Worker You can dial a co-worker on the Intercom(page 59), or use Paging(page 90) if you dont know where they are. When you must get through right away, interrupt a call using Barge In(page 18). Certain Intercom calls may ring your phone on function keys as Multiple Directory Numbers (page 71). Visitors at your entrance door can call you on the Intercom using a Door Box(page 44). Outside Calls You can Answer Outside Calls that ring your phone or flash your line keys (page 84). Caller ID allows you to identify the caller before or after you pick up the handset (page 27). Night Service (page 74) may change the way these same calls ring your phone. Set your Line Preference(page 62) to answer ringing outside calls or Intercom calls first. To Place Outside Calls(page 86), use your line keys or dial codes. You may have to enter Account Codes(page 14) before your call goes through. Use Dial Number Preview(page 38) to check your digits before you dial. Once your call goes through, the Call Timer (page 24) shows you how long youre on the phone. You may be able to use Flash(page 46) to place another call without losing your line. Using All Those Features! 2
Handling And Rerouting Your Calls Use Hold(page 56) to have your call wait at your phone. Or, Park it in orbit for a co-worker (page 92). Have a call for a co-worker? Transferit to them (page 118). Dont know where they are? Use Meet Me Paging Transfer(page 121) so they can pick it up wherev- er they are. If you want the call to come back when your co-worker is done, use Serial Call(page 114). When you leave your desk, think about Call Forwardingyour calls to someone else (page 19). If that meeting runs long, go to another phone and bring your calls to you with Call Forward Follow Me(page 22). When you want callers to know where you are, set a Selectable Display Messageat your phone (page 111). You may be able to Override(page 23) another users Call Forward if you think they are still at their phone. When Your Call Cant Go Through Dont just hang up when your call cant get through to a co-worker! Use Call Waiting(page 25) to wait without hanging up. Send your co- worker Off Hook Signaling(page 76) to let them know youre wait- ing. If you dont have time to wait, leave a Callbackrequest (page 26). In a hurry? Think about leaving your co-worker a Message Waiting(page 68), or use optional Voice Mail(page 125) to record a voice message for them. CALL FWD HOLD PARK FOLLOW ME DND SEL. DISPL. Using All Those Features! 3
Theres no need to keep redialing your outside call if its busy or unan- swered - use Repeat Redialinstead (page 103). And when your sys- tems lines are busy, Trunk Queuing(page 123) lets you wait for a free one. If you have an emergency, Forced Trunk Disconnect (page 50) allows you to get through on a busy line right away. With Voice Over(page 129), talk to a busy user - while they keep talking to their initial caller. When youre busy on a call, you can do the same thing with Reverse Voice Over(page 104). Placing Calls Quickly Store numbers that you call often in Abbreviated Dialingbins (page 11). You can easily dial the stored number with just a few key press- es. To quickly retry the number you just dialed, try Last Number Redial(page 61). If youll need to redial the number later on, let Save Number Dialed(page 107) retain it for you. Ever call Directory Assistance for a number and not have a pen to write it down? Use Memo Dial(page 67) to jot the number down in your phones memory instead. Using All Those Features! 4