NEC I-Series Multibutton Telephone Feature Handbook
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Call a co-worker or outside party by just lifting the handset on your telephone. The call goes through automatically - there is no need to dial digits or lift the handset. There are two types of Ringdown: Ringdown Extension and External Hotline. With Ringdown Extension, you reach another extension (typically a lobby or service phone) when you lift the handset. If your phone has External Hotline, your phone automatically dials a specified Common Abbreviated Dialing number instead. If you want either of these Ringdown options on your phone, talk to your Communications Manager. When a user lifts the handset on a Ringdown Extension, the ringdown occurs after an interval that is set in system programming. Try to mon- itor this operation. If the interval is too long, unauthorized users may have time to call your co-workers or use system features. (External Hotline always occurs as soon as you lift the handset.) 1. 1. Do not lift handset. 2. + Place Intercom or outside call. OR Press for outside call + OR + Place Intercom call before Ringdown goes through. 1. Speak toward your phone if the call voice-announces. OR if call rings. To answer a call if you are a Ringdown Destination: To bypass Ringdown (for Ringdown Extension only): To use Ringdown: Ringdown 105
Use Room Monitor when you want to listen to the sounds in another work area. For example, Room Monitor could let you listen to the sounds in the warehouse when its left unattended. You just set up a Room Monitor with a phone in the warehouse area. You must activate Room Monitor at your phone and at the phone you want to monitor. You can only monitor one phone at a time. In addi- tion, Room Monitor is for listening only(i.e., you cannot talk to the monitored extension). 1. Do not lift handset or press . 2. (Room Monitor) + Extension you want to monitor. The Room Monitor key flashes. 1. Do not lift handset or press . 2. (Room Monitor) + Your own extension number. The Room Monitor key flashes. 1. (Room Monitor). The Room Monitor key at both phones goes out. To cancel Room Monitor (at either phone): To activate Room Monitor (at the phone you want to monitor): To activate Room Monitor (at your own phone): Room Monitor 106
While on an outside call, you can save the number you just dialed and easily dial it later. This lets you quickly redial a busy or unanswered number without manually dialing any digits. Your system remembers your saved number until you save a new one in its place. You can also quickly redial your last call using Last Number Redial (page 61) and Repeat Redial (page 103). Use the following procedure before hanging up. 1. (Save Number Dialed). The number you save can be up to 24 digits long, using 0-9, # and *. 1. + (Save Number Dialed). This selects a specific line for the call. The stored number dials out. OR 1. 2. . OR (Save Number Dialed). Save Number Dialed selects a line from the same group as your original call. The stored number dials out. To redial a Saved Number: To save the outside number you just dialed: Save Number Dialed 107
1. (Save Number Dialed). The stored number displays for six seconds. The stored number dials out if you: - Lift the handset - Press an idle line key - Press an idle CALL key - Press SPK 2. 1. + + to hang up. To clear your saved number: To see the number you saved: Save Number Dialed 108
Secretary Call Buzzer lets you alert a co-worker without disturbing their work. They can then call you on the Intercom when its conve- nient. To use this feature, both you and your co-worker must have Secretary Call Buzzer keys. When you press your buzzer key, your co- worker gets a beep and their buzzer key starts to flash. Your own buzzer key lights. The buzzer keys continue to indicate until you or your co-worker cancels the feature. You might want to use this feature, for example, if you need to talk to an associate who is having a meeting in their office. After being alert- ed, your associate can call you back when theyre available. You can have Secretary Call Buzzer keys for many extensions. 1. Do not lift the handset. 2. (Secretary Call Buzzer). Your boss or secretary hears a splash tone. Your buzzer key lights steadily. Your boss or secretarys buzzer key flashes fast. 1. Do not lift the handset. 2. + (Secretary Call Buzzer). 3. 1. Place an Intercom call to the extension that called you. This does not automatically clear the Secretary Call indication. To answer your Secretary Call indication: To check to see who left you a Secretary Call: To buzz your secretary or boss: Secretary Call 109
1. Press lit (Secretary Call Buzzer). Both the boss and secretary buzzer keys go out. 1. Do not lift your handset. 2. Press flashing (Secretary Call Buzzer). Both the boss and secretary buzzer keys go out. Secretary Call Pickup Press your Secretary Call Pickup key to have calls intended for a co- worker go to you instead. This gives you a simplified type of Call Forwarding for an associate with whom you work closely. For exam- ple, if you and a co-worker handle all your companys service calls, Secretary Call Pickup lets you easily answer your co-workers calls if they leave their desk. You can have Secretary Call Pickup keys for many extensions. 1. (Secretary Call Pickup). You hear a beep and your key lights. 1. Press lit (Secretary Call Pickup). You hear a beep and your key goes out. 1. + (Secretary Call Pickup). 2. To check the Secretary Call key assignment: To cancel Secretary Call Pickup: To activate Secretary Call Pickup: To cancel a Secretary Call left at your extension: To cancel a Secretary Call you left at another extension: Secretary Call 110
Activate a Selectable Display Message when you leave your desk. A co-worker calling your extension will see the message you activated on their telephones display. For example, when you leave for lunch, activate the OUT FOR LUNCH BACK AT message and enter the time when you will return. Your callers will know where you have gone and when you will be back. The chart below shows the standard Selectable Display Messages. Youll notice that you can add additional information to messages 1-8 and 10. Your callers will appreciate this information since they will know where to call you or when you will return. No. Message Appended with . . . 1 IN MEETING UNTIL Time (when meeting done) 2 OUT UNTIL Time (when returning) 3 OUT-PLEASE CALL 8 digits (phone number) 4 PLEASE CALL ME ON 8 digits (phone number) 5 BUSY CALL AFTER 8 digits 6 OUT FOR LUNCH BACK AT Time (when returning) 7 BUSINESS TRIP UNTIL Date (when returning) 8 BUSINESS TRIP CALL 8 digits (where reached) 9 GONE FOR THE DAY 10 ON VACATION UNTIL Date (when returning) 11-20 MESSAGE 11-20 Selectable Display Messages 111
1. + . OR (Call Forward to Device). 2. + Message number (01-20). Use and to scroll through the messages. 3. (Optional for messages 1-8 and 10) Dial the digits you want to append to the message. You can append messages 1-8 and 10 with digits (e.g., the time when you will be back). You enter the time in 24-hour format, but it displays in 12-hour format. 4. to select message and hang up (if you dialed *4 in step 1). 1. + . OR (Call Forward to Device). 2. 3. to hang up (if you dialed in step 1). To cancel a message: To select a message: Selectable Display Messages 112
If you work in an area where your extension is close to others, you may want to customize the way calls ring your phone. This will help you differentiate calls to your extension from calls to other extensions. 1. + . 2. to set Intercom ring or to set outside line ring. Transferred calls use the Intercom ring tone you select. 3. Dial code for the ring pattern you want: 1 = High pitch 2 = Medium pitch 3 = Low pitch 4. to hang up. 1. + . 2. to listen to Intercom ring or to listen to outside line ring. For outside line ring, enter the tone you want to listen, and for the 384i only, this is followed by the Tenant Group (1-4). 3. Dial code for the ring pattern you want to hear: 1 = High pitch 2 = Medium pitch 3 = Low pitch 4. to hang up. To listen to the incoming ring choices: To change your extensions incoming ring tones: Selectable Ring Tones 113
Do you have a caller that wants to talk to a co-worker, but needs to consult with you when they are done? If so, use Serial Call. When you Transfer a call with Serial Call, it automatically returns to you as soon as the conversation with the Transfer destination ends. Assume for a moment that you are a Customer Service Representative talking to a customer that needs technical help. Since you want to be sure that the problem is solved, you need to talk to the customer when they are done with Tech Service. With Serial Call, you can send the call to your technical department and be assured that it will come back to you when they are through. For other Transfer options, refer to the Transfer feature on page 118. 1. Place or answer outside call. 2. + Co-workers extension number. Your co-worker must lift the handset to respond to your announcement. 3. (Serial Call) but do not hang up. When your co-worker hangs up the call, it returns as a live Transfer back to you. To place a Serial Call: Serial Call 114