NEC I-Series Multibutton Telephone Feature Handbook
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When You Work In Groups If you and your co-workers handle each others calls, you might want to be in a Department Callinggroup (page 35). Someone calling your groups number goes through to any- one whos available. You can even have Department Step Calling (page 37) send your personal calls to your group when youre not avail- able. To answer a call already ring- ing a co-workers phone, use Group Call Pickup(page 52). When youre on a call and you want the others in your area to listen in on the conversation, activate Group Listen(page 53). Your co-work- ers hear the call through your telephones speaker. If you frequently call the same co-worker, you can have Ringdown (page 105) automatically call them for you. All you have to do is lift your handset. If You Need Privacy When youre busy in your office and dont want to be interrupted, use Do Not Disturb(page 43). Before talking to someone at your desk while youre on the phone, try Microphone Cutoff(page 70). Your caller cannot hear your voice until you cancel Microphone Cutoff. Using All Those Features! 5
Have a Telephone Meeting Conference(page 33) allows you to quickly set up a telephone meeting. When your phone allows Voice Call Conference(page 34), others can join your outside call just by pressing the line key. Use Meet Me Conference(page 63) to set up a meeting which lets others join if they choose. Optionally, you can use Meet Me Paging(page 65) to set up a meet- ing on a page zone. To join two outsidecallers together and leave them to talk privately, use Tandem Trunking(page 115). Streamlining Your Telephones Operation Your telephone provides you with options that can dramatically streamline the way you handle calls. For example, you can pro- gram One-Touch Keys(page 78) for one-button access to co-work- ers, outside calls, Abbreviated Dialing bins and certain feature codes. Or record any dialing steps in a one-touch macro key with One-Touch Serial Operation (page 82). Want to automate Callback, Message Waiting or other features? Just assign these functions to available Programmable Function Keys Using All Those Features! 6
(page 98). Need one-button Transfer and calling for a co-worker? Program a Hotline (page 58) on another function key. (When you see in this handbook, the operation needs a Programmable Function Key.) Are you a secretary - or do you have a secretary that handles your calls? Set up Secretary Callbuzzer keys (page 109). You can use Secretary Call Pickup(page 110) to quickly pick up calls intended for your secretary or boss. Tired of always reaching for the handset or cradling it under your chin while you type? Install a headset and enable Headset Operation (page 55). Personalizing Your Telephone If your phone is near other phones that ring the same way, choose unique Selectable Ring Tones (page 113) so you know which calls are for you. When you need to cover up noise in your office that might be dis- tracting to your work, turn on Background Music(page 17). Dont forget about that important meeting - set an Alarm(page 15) to remind you. Let the co-workers you call know whos on the line. Go to Name Storing(page 72) and assign a name to your extension. To have your phone beep every time you press a dial pad key, enable the Dial Pad Confirmation Tones(page 39). Using All Those Features! 7
Your Phone Does the Talking The optional Voice Announce Unit(page 124) gives your system digital recording and play back capability. This lets you handle callers with that important Personal Touch. For example, if you dont have an operator, the Automated Attendant(page 16) can answer your calls and play a list of dialing options to your callers. Use Personal Greeting (page 96) to greet your callers with your own recorded voice, and then forward them to a co-worker. Or, you can have Park and Page(page 94) welcome your callers and automatically page you to pick up the call. Youll find other Voice Announce Unit features handy when using your phone or staying in touch with others in your company. If there is an announcement everyone in your company should hear, just listen to your General Message(page 51). Voice Prompting Messages(page 130) tell you about your system, your own phone and the status of your call. Youll hear voice prompts reminding you when your calls are forwarded or when you have a message. You can even find out your extension number, the date and the time of day. Using All Those Features! 8
And, Your Super Display Does The Thinking Do you want a feature but not know how to use it? Have you ever been busy on a call and not remembered the options your phone provides? If you have an optional Super Display Telephone, the Soft Keys on your telephone do the thinking for you. When you use your Super Display, your One-Touch Keys automatical- ly turn into Soft Keys. A Soft Key is a variable feature key - the function of the key changes to match what you are doing. This lets you spend more time thinking about your job and less time thinking about your telephone. The example on the next page shows how this works. In this example, you are busy on an outside line talking to a customer. You realize that you want to call this customer again, but cant remember the name of the feature that lets you save the number. 1. MENU(Press the MENU Soft Key). This is the top screen in the illustra- tion on the next page. 2. SAVE DIAL(Press the SAVED DIAL Soft Key). This is the second screen in the illus- tration on the next page. The system saves the number you just dialed and returns your Soft Keys to One-Touch Keys. This is the last screen in the illustration on the next page. Heres what you do: ? Using All Those Features! 9
To find out more on using your Soft Keys, use the plastic laminated Reference Card that came with your phone. CHECK CLEARTRUNK 01 NUMBER SAVED [MENU] [DIRECTORY] CHECK CLEARTRUNK 01 9265400 CONFERENCE REPEAT DIAL SAVED DIAL ABB: COMMON ABB: GROUP [ ] CHECK CLEARTRUNK 01 9265400 [MENU] [DIRECTORY] 92700 - 07 Using All Those Features! 10
Abbreviated Dialing gives you quick access to numbers you call fre- quently. This saves time, for example, when calling a client with whom you deal often. Instead of dialing a long telephone number, you just use Abbreviated Dialing. There are three types of Abbreviated Dialing: Common, Group and Personal. All co-workers within your Tenant Group can share the Common Abbreviated Dialing numbers. All co-workers in your Department Calling Group can share the Group Abbreviated Dialing numbers. (See page 35 for more on Department Calling.) Only you can use your Personal Abbreviated Dialing numbers. To set up Personal Abbreviated Dialing, turn to One-Touch Calling on page 78. 1. + (for Common). OR (for Group). 2. Dial Abbreviated Dialing bin number (000-499 or 0000-1999). Ask your Communications Manager for your bin numbers. 3. Dial telephone number you want to store (up to 24 digits). Valid entries are 0-9, # and *. To enter a pause, press MIC. 4. + Enter the name associated with the Abbreviated Dialing number. Refer to Name Storing on page 72 for instructions on entering names. 5. + to hang up. To store an Abbreviated Dialing number (recommended for display phones only): Abbreviated Dialing 11
1. + . 2. Dial bin number. The stored number dials out. The sys- tem selects a line for you. OR 1. + or (Common Abbreviated Dialing). To preselect, press a line key instead of CALL1. 2. Dial Common Abbreviated Dialing bin number. The stored number dials out. Unless you preselect, the system selects a line for you. 1. + . 2. Dial bin number. The stored number dials out. The sys- tem selects a line for you. OR 1. + (Group Abbreviated Dialing). To preselect, press a line key instead of CALL1. 2. Dial Group Abbreviated Dialing bin number. The stored number dials out. Unless you preselect, the system selects a line for you. To dial a Group Abbreviated Dialing number: To dial a Common Abbreviated Dialing number: Abbreviated Dialing 12
1. 2. (Common only). 3. Dial the Abbreviated Dialing code (e.g., 001). If the entire stored number is too long for your phones display, press * to see the rest of it. To check more Abbreviated Dialing numbers, repeat from step 2. 4.To check your stored Abbreviated Dialing numbers: Abbreviated Dialing 13
Account Codes are codes you enter that help keep track of outside calls. There are two types of Account Codes: Optional and Forced. With optional codes, the Account Codes you enter are solely for cate- gorizing your calls. For example, if you work in an accounting firm that must bill back customers for time on the phone, Optional Account Codes are for you. Forced Account Codes also let you categorize calls, but you must enter one before placing outgoing calls. If you dont enter the code, you cant place the call. This ensures that calls dont go out untracked. Check with your Communications Manager to find out if your system uses Account Codes - and which codes you should enter. Account Codes can be from 1-16 digits long, using 0-9 and #. 1. + Account Code (1-16 digits) + . 1. Access trunk for outside call. You can access a trunk by pressing a line key or by dialing a code. Refer to page 86 for more on placing outside calls. 2. + Account Code (1-16 digits) + . 3. Dial the number you want to call. If you hear stutter dial tone after dialing the number, your system requires an ARS Authorization Code. Ask your Communications Manager for your codes. To enter an Account Code while placing an outside call: To enter an Account Code any time while on an outside call: Account Codes 14