NEC I-Series Multibutton Telephone Feature Handbook

							Tandem Trunking lets you set up a Conference with two outside
callers and then drop out of the call -  leaving the callers talking in an
Unsupervised Conference. Once you drop out you are not part of the
conversation. The Unsupervised Conference continues until either out-
side caller hangs up. Optionally, you can rejoin the Conference and
end it whenever you choose.
If you are a dispatcher for outside service people, for example, you
can use Tandem Trunking to put two of your service people in touch:
Answer a call from one service person.Place a call to the second service person.Set up the line-to-line Conference.Drop out of the call.
There are two methods for setting up Tandem Trunking. Your
Communications Manager can tell you which method is available to you.
Method A
1. Set up first outside call.
This can be a call you placed or
answered.
2. Press .
3. Set up second outside call.
4. Press twice.
You now have a Conference between
you and the two outside parties.
5. (Transfer).
OR
+ .
You drop out of the call and leave the
outside callers talking to each other.
The line keys for the calls blink
(green) as long as the UnsupervisedTo make a line-to-line
Conference:
Tandem Trunking
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							Conference continues. If one of your out-
side callers hangs up, the Conference ends.
1. Flashing .
You must have a line key to be able to
rejoin the Conference. Press Transfer
key or HOLD + #8  to reinstate the
Conference.
If one of the callers hangs up, you
continue talking to the remaining caller.
1. Press flashing  to return to the
Conference.
2. to hang up.
Method B (Requires a  [Transfer] key)
1. Set up first outside call.
This can be a call you placed or
answered.
2. Press .
3. Set up second outside call.
4. Press (Transfer).
You drop out of the call and leave the
outside callers talking to each other.
The line keys light steadily for both
outside parties.
1. Press +  .
This immediately disconnects the
Conference.
To end the line-to-line
Conference:
To make a line-to-line
Conference:
To end the line-to-line
Conference:
To return to the
tandem call:
To make a line-to-line
Conference (Cont’d):
Tandem Trunking
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							You see the Time and Date on your telephones display when it is idle.
If you notice that the Time and Date are incorrect, you may be able to
change them. Use some caution, however, since the Time and Date
affect how your system routes calls and handles other features.
1. + .
2. Dial the Time and Date password.
The password is normally 0000.
3. Dial two digits for the year (e.g., 92).
4. Dial two digits for the month (01-12).
5. Dial two digits for the day (01-31).
6. Dial the day of the week (0-6).
0=Sunday, 6=Saturday
7. Dial two digits for the hour (24 hour).
For example, 13=1:00 PM.
8. Dial two digits for the minutes (00-60).
You hear confirmation beeps. 
9. to hang up.
To set the Time and
Date:
Time and Date
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							Transfer lets you quickly send the call you are on to a co-worker. You
can Transfer both Intercom and outside calls. You can use the follow-
ing types of Transfer:
Screened TransferAnnounce the call to your co-worker
before hanging up. Use Screened
Transfer when youre not sure your
co-worker is in, or you think they
might not want the call.
Unscreened TransferTransfer the call and hang up without
announcing it. This is the quickest
way to Transfer. Dont worry, the call
will ring back to you if your co-work-
er doesnt pick it up.
Extension (DepartmentSend the call to a Department Group
Group) Transferinstead of a co-workers extension.
Any idle extension within the group
will get the call.
Transfer WithoutA co-worker presses a busy line key
Holdingand waits for you to be done with the
caller. They automatically get the call
when you hang up. This is a fast way
to Transfer if you share an office and
you know whos on the line.
Meet Me PagingTransfer a call to a Page zone rather
Transferthan a co-workers extension or
Department Group. Use Meet Me
Paging Transfer when youre not sure
where your co-worker is.
Transfer
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							If you want your transferred call to automatically come back to you
when your co-worker hangs up, use Serial Call (page 114). 
Transferring Outside Calls
1.
You hear Transfer dial tone.
2. Dial co-workers extension number.
If the extension is busy or doesnt
answer, you can dial another extension
number or press the flashing line key to
return to the call. In addition, you may
be able to hang up and have the call
Camp-On.
3. Announce call and hang up.
If you dont have Automatic On Hook
Transfer, you must press CONF or your
Transfer Programmable Function Key
to Transfer the call.
If your co-worker doesnt want the
call, press the flashing line key to return
to the call.
If you dont want to screen the call,
hang up without making an announce-
ment.
1. or  when a co-worker 
announces the call.
Transferring Without Holding 
1. (or  ) + Busy  .
When original caller hangs up, you
connect.To Transfer Without
Holding:
To answer a call trans-
ferred to your
extension:
To Transfer a call to a
co-workers
extension:
Transfer
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							Transferring Intercom Calls 
1. + Extension to receive your call.
If the extension is busy or doesnt
answer, you can dial another extension
number or press the flashing CALL key
to return to the call. In addition, you
may be able to hang up and have the
call Camp-On.
2. Announce call and hang up.
If your co-worker doesnt want the
call, press the flashing CALL key to
return to it.
W
ith Automatic On Hook TransferIf your co-worker just speaks toward
their phone to answer, the transferred
Intercom call goes on hold at your
phone when you hang up.
W
ithout Automatic On Hook
TransferYou must press CONF or your
Transfer Key to Transfer the call.
If your co-worker just speaks toward
their phone to answer, the transferred
Intercom call disconnects when you
hang up.
To Transfer the call unscreened, press
CONF or your Transfer key and hang up
without making an announcement.
To Transfer your
Intercom Call:
Transfer
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							Meet Me External Paging Transfer
1.
2. + External Paging code
(1-8 or 0 for All Call).
OR
(External Paging Zone).
OR
Combined Paging Zone code (
+ 0-8).
3. Announce Call.
4. When Paged party answers,  to
Transfer call to them.
1. + + Announced
External Paging code (1-8 or 0 for All
Call).
You connect to the Paging party.
2. Stay on the line.
After the paging party hangs up, you
connect to the transferred call.
To join a Meet Me
External Paging
Transfer:
To make a Meet Me
External Paging
Transfer:
Transfer
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							Meet Me Internal Paging Transfer
1.
2. + Internal Paging code
(0-9 or 00-64).
OR
(Internal Paging Zone).
OR
Combined Paging Zone code (
+ 0-8).
3. Announce Call.
4. When Paged party answers,  to
Transfer call to them.
1. +  (if your exten-
sion is in the zone called).
OR
+  + Zone number
(0-9 or 00-64) (if your extension is not
in the zone called).
OR
+  (Internal Paging Zone
Answer) (if your extension is in the zone
called).
2. Stay on the line.
After the Paging party hangs up, you
connect to the transferred call.
To join a Meet Me
Internal Paging
Transfer: 
To make a Meet Me
Internal Paging
Transfer:
Transfer
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							When you try to place an outside call and hear busy tone from your
own phone system, you dont have to hang up and try again later. Use
Trunk Queuing to leave a request for the busy line to call you when
its free. Just answer when Trunk Queuing rings you back and dial
your call again. If you prefer, use Trunk Camp On to wait for the busy
line without hanging up. With Trunk Camp On, youll be able to use
the line the moment its available.
1. Try to access outside line.
Listen for busy tone.
2. or (Trunk Queuing).
3. Hang up to leave a Trunk Queuing
request.
OR
Wait without hanging up for the line to
become free.
1. or .
1. + + to hang
up.
To cancel a Trunk
Queuing request:
To answer when Trunk
Queuing calls you
back:
To queue for a busy
line:
Trunk Queuing and Camp On
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							This feature requires a Voice Announce Unit (VAU).
You can record the Voice Announce Unit (VAU) messages your sys-
tem uses for Automated Attendant greetings (page 16) and the General
Message (page 51). If your system has incoming 900 service, you can
also record the message that plays to those callers before automatic
billing occurs. You can record up to 16 separate messages, with a
combined recording time of 128 seconds.
1. + .
2. To record, dial  .
OR
To listen, dial  .
OR
To erase, dial  .
3. Dial the VAU message number (01-16)
you want to record, listen to or erase.
If recording, begin when you hear the
announcement, Please start record-
ing. When done, press # to check what
you recorded.
When listening to a message, press #
to hear the message again.
If erasing, you can cancel erasing by
pressing HOLD before hanging up.
4. to hang up.
To record, listen to or
erase a VAU Message:
Voice Announce Unit (VAU)
124