NEC Attendant Management System Operations Manual

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Attendant Management System Operations Manual Display Configuration
External Numbers: 
External Number records are used for both incoming and outgoing calls. If an 
incoming call contains the external calling number (ANI), AMS displays its 
configured fields in the Source Window. Outgoing calls can be placed via 
Directory Assistance by selecting the external number in the Lookup display. 
These records require name and number fields. Prompts are displayed for up to 
nine...

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Internal Locations: 
Internal Location records are available when calls must be directed via Directory 
Assistance to an extension that is not associated with an employee. These records 
contain only a name and extension number and up to four fields that can be defined 
to meet specific site needs. A prompt at the bottom of the screen requests the next 
field label. When the field label is entered, it moves...

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DID Numbers
DID Numbers are used to identify incoming calls only. When an incoming call 
arrives on a Direct Dial Number that is assigned in the PBX as a virtual number, 
this virtual number is forwarded to the main monitored number used for the 
operator, usually “0”. When the operator answers, the matching DID record will 
display in the Source Caller Window, along with up to four predefined fields....

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Procedure 
(continued)
Action Result
Continue until all desired field titles are 
selected and displayed in the Prompt: 
fields. 
If you do not need to enter data in all 
eleven prompts, place the cursor in the 
last prompt choice and press the Space 
bar. The prompt will become blank and 
the cursor will move to the previous 
prompt. When you have finished 
entering data in the necessary fields, 
press Esc...

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Source Window
The Source Window option on the Display Configuration menu selects the fields 
from those configured in the Input Menu option to be displayed in the Source 
Window for answered calls. 
Figure 9-4   Source Window Configuration
Source Window 
Display
The first line of the Source Window on the call processing screen always displays 
the extension, the route and trunk, DID number called, or the...

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About Source Window 
ConfigurationThe Source Window Configuration screen lists Line prompts representing each line 
of display in the Source Window on the call processing screen. The Primary Line 
prompts are followed by the field labels that are required for the selected record 
type. (See Figure 9-4, “Source Window Configuration” on page 131.) A pop-up 
window contains all of the other field labels...

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Directory Window
The Directory Window option on the Display Configuration menu is used to select 
the three primary fields displayed in a Directory Lookup for employees, internal 
locations, and external numbers. It is also used to configure the fields that are 
displayed when a Directory Lookup record is expanded.
Figure 9-5   Directory Window Configuration Directory Lookup Display
The Directory Lookup...

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About Directory 
Window ConfigurationThe Directory Window Configuration screen lists three Primary Line prompts, 
representing the three fields that are displayed for a record in the Call Processing 
Directory Lookup screen, followed by eight Line prompts. The first two Primary 
Line fields, Employee and Extension, cannot be changed, but the highlight bar is 
positioned on the third so that it can be...

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Predefined Messages
The Predefined Messages option on the Display Configuration menu is used to 
configure up to ten predefined messages which display for attendant selection in 
the message-taking function.
Figure 9-7   Predefined Messages Option
About Predefined 
Messages
Predefined Messages save the attendant time when recording messages for 
employees. The Predefined Messages screen lists up to ten...

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Procedure 
Modify the List of 
Messages
Print the List of 
MessagesAction Results
On the Display Configuration menu, 
enter 
p to select the Predefined 
Messages
 option. (1)The Predefined Messages screen displays 
prompts for entering the messages. (2)
Refer to the following sections of this 
chapter for descriptions of each function 
provided by the new command line.
To exit the Predefined Message screen,...