NEC Attendant Management System Operations Manual

NDA-30046 Revision 4.0Page 97
Attendant Management System Operations Manual Login Name Maintenance
Add an Attendant
Use this option to add an attendant.
Figure 6-2   Add an Attendant
Procedure
*** Attendant Login Name ***
Operator Name:
Password:
Database Access:
Supervisor Privileges:
AddDeleteModifyViewPrintQuit
*** Attendant Login Name ***
Operator Name:
Password:
Database Access:
Supervisor Privileges:
Press  to return to command line
Action Result
Enter 
a to select the 
Add command. The cursor...

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Login Name Maintenance Attendant Management System Operations Manual
Delete an Attendant
Use this option to delete an attendant. This will prevent anyone from using this 
operator name to log in to the AMS.
Figure 6-3   Delete an Attendant
Search Function
The AMS can search for a specific name from the full list of attendant names when 
you enter the full attendant name. Names are not retrieved and displayed from 
partial entries.
Procedure
*** Attendant Login Name ***...

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Attendant Management System Operations Manual Login Name Maintenance
Modify an Attendant
Use this option to change the information associated with a particular attendant.
Figure 6-4   Modify an Attendant
Search Function
AMS can search the full list of attendant names for one in particular when the 
attendant name is entered in full. Names are not retrieved and displayed from 
partial entries.
Procedure
*** Attendant Login Name ***
Operator Name:
Password:
Database Access:...

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Login Name Maintenance Attendant Management System Operations Manual
View Attendants
Use this procedure to display all attendant login names for on-screen viewing or 
printing.
Figure 6-5   Modify an Attendant
Procedure
*** Attendant Login Name ***
Operator Name:
Password:
Database Access:
Supervisor Privileges:
Calls Q’d Trnfr
S      
D      
*** Attendant Login Name ***
DownPage UpPage Search Top Bottom Print
Top of File
Name      Database Access   SuperviPrivileges
amy...

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Attendant Management System Operations Manual Real–time Screening
Chapter 7 Real–time Screening
The Real-Time Screening option on the AMS Main Menu displays current 
attendant call processing activity for on-screen viewing and printing.
Figure 7-1   Real-Time Screening
Calls Q’d    Attendant Status Attendant Management System
   Call  StatusTrnfr
S      
Supervisor Tue Aug 17 09:02 am
D       ***  Main Menu ***
Database Administration
Login Name Maintenance
System...

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Real–time Screening Attendant Management System Operations Manual
Display Fields
The field information displayed on the Real-Time screen is updated every second. 
The fields in the display are:
Att–Number of the attendant station.
Name–Name of the attendant currently logged onto the station.
Status–Status of the attendant at the station 
Idle, RBT - hearing ring-back tone or originating a call 
RBTH - transferring a call to an external extension that has not 
been answered,...

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Attendant Management System Operations Manual System Configuration
Chapter 8 System Configuration
The System Configuration option on the Main Menu modifies configurable 
parameters that affect AMS functions.
Figure 8-1   System Configuration
Menu Options
The configurable parameters are grouped into three categories; Basic, 
Announcement, and Timer. Each category is an option on the System 
Configuration menu, which has the following options:
Basic Configuration–Parameters...

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System Configuration Attendant Management System Operations Manual
Procedure 
Basic Configuration
Use the Basic Configuration option on the System Configuration menu to modify 
parameters that affect the way in which AMS supports attendant functions.
Figure 8-2   Basic ConfigurationAction Result
On the Main Menu, enter s to select the 
System Configuration option.The System Configuration menu 
displays.
Refer to the following pages for 
information about each menu option....

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Attendant Management System Operations Manual System Configuration
Procedure
Modify the Basic 
ConfigurationAction Result
On the System Configuration menu, 
enter 
b to select the Basic 
Configuration
 option.The Basic Configuration screen 
appears.
Refer to the following sections of this 
chapter for descriptions of each 
function provided by the new command 
line.
To exit the Basic Configuration screen, 
enter 
q (quit).The System Configuration Menu 
appears.
Action...

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Basic Configuration Field Definitions
Field Name Field Definition
Att Name Label The form in which the attendant name 
is notated throughout AMS. This must 
contain a pound sign (#).
Message Deletion Time The amount of time in hours after 
which AMS deletes messages that have 
been delivered.
Max Records from Queries The maximum number of records that 
are displayed as a result of a Directory 
Lookup....