NEC Attendant Management System Operations Manual

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Representative 
Screens The screens represented in Figure 10-7, “Set Menu Colors” on page 148 are shown 
in more detail below. Labels show the items from the right-hand list for which they 
demonstrate color changes:
Figure 10-8   (Screen #1 of Figure 10-7) - Data Entry
Figure 10-9   (Screen #2 of Figure 10-7) - Menu
  Input selected (e.g.   xxx  )     Title
Prompt Title
Prompts(e.g.,Employee)  Inputs  (e.g.,...

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Representative 
Screens (Cont.)
Figure 10-10   (Screen #3 of Figure 10-7) - Directory Lookup Screen
Figure 10-10  (Screen #4 of Figure 10-7) - Pop-Up Windows
Command selected
Source Title
OAI AMS         Time
Att Call  Trnfr   AmsJohn
Src
Dest Title
Destination
Command line (and) Special Dest
Note:
Changes made to Title, Att Status Title, Att Status, Call Status Title, Call Status, Trnfr Status Title, Trnfr...

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Representative 
Screens (Cont.)
Figure 10-11   (Screen #5 of Figure 10-7) - Call Processing Screen
Procedure
OAI AMS         Time
Att Call  Trnfr   AmsSrc   Con  Dst   Hld
alr   bsy   D     On
Incoming       Loops
Press ky
Call CCSA 1 48 Hd  Incoming Call Title
Loop message Incoming Call Text, Ltr,
Incoming Call msgLoop Title
Loop Number and  Text
and Call Count
Note 1:
Pressing NextPg
 four time replaces...

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Display Table Record Count
The Display Table Count option on the AMS Platform Management Menu lists 
the internal AMS tables. For each table, it displays a count of the records it 
contains.
Figure 10-12   Database Table Record Count
Procedure 
InformiX dbaccess Copy U(1)
AMS Platform Management Menu
Options
AMS
Install Database
Remove Database
Build Database Indices
Erase Database Indices
Cluster Database...

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Key Pad Value Test
The Key Pad Value Test option on the AMS Platform Management Menu shows 
the key pad values.
Figure 10-13   Key Pad Value Test
Procedure 
(1)
AMS Platform Management Menu
Options
(2)
AMS
Install Database
Remove Database
Build Database Indices
Erase Database Indices
Cluster Database Tables
Set Menu Colors
Display Table Count
Terminal Maintenance
Enter Option: [ k  ] Logout UNIX InformiX...

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Terminal Maintenance
The Terminal Maintenance option on the AMS Platform Management Menu is 
used to assign or remove specific attendant devices so they automatically start the 
AMS session on the screen.
Figure 10-14   Terminal Maintenance
Procedure 
Enter Option: [ t  ]InformiX dbaccess Utility(1)
AMS Platform Management Menu
Options
(2) AMS
Install Database
Remove Database
Build Database Indices
Erase...

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InformiX dbaccess Utility
The Informix dbaccess Utility option on the AMS Platform Management Menu 
executes Informix’s dbaccess application, allowing the user to query and backup 
the AMS Informix database.
Figure 10-15   InformiX dbaccess Utility
InformiX dbaccess Utility
AMS Platform Management Menu
Options
AMS
Install Database
Remove Database
Build Database Indices
Erase Database Indices
Cluster Database...

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Attendant Management System Operations Manual Process and Error Messages
Chapter 11 Process and Error Messages
Process and Error Messages
The error messages from AMS are listed in alphabetical order. The attendant will 
also receive messages from UNIX which will change as UNIX changes. Three 
representative messages are:
“Permission denied”
“No such file or directory”
“File exists”
When UNIX messages are displayed, do the following:
1. From UNIX, log in as amsadm.
2....

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AMS Error Messages 
(Cont.)Apinform errored on server, see APM log.
An attempt to get OAI application information has failed. Refer to the APM log 
through the APM Operations Menu.
Apmsend error, see APM log records.
An error occurred while a message was being sent to an OAI application. Refer to 
the APM log on the APM Operations Menu. 
Attendant must be logged in to access statistics menu.
The stats...