NEC Attendant Management System Operations Manual

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Attendant Management System Operations Manual AMS Upgrade Procedures
7. When the “Terminate selected applications?” prompt displays, type y and press 
Enter.
A series of messages display in the bottom window of the APM. 
8. To log out, press ESC until the login prompt displays.
Note :
You can use these steps to initialize the Ams_Daemon by choosing 
“Initialize” in step 3. You do not need to highlight Stat_Logger because it will 
be initialized automatically by the...

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16. Insert the AMS Version 2.0 diskettes when prompted until all five are loaded.
17. When the fifth diskette is loaded, type y and press Enter when asked if all 
diskettes have been loaded. The installation script begins after the files are 
installed and the checksums are verified.
18. During the installation, you will be prompted for the root password, and user 
and group IDs for the AMS. Press Enter...

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26. Enter x at the amsadm menu to select the Informix dbaccess Utility option.
27. On the amsadm screen, do the following: 
Choose Query Language and press Enter. 
Choose amsdb and press Enter. 
Choose unlams and press Enter.
28. After the list of unload statements is displayed, select Run.
29. If you get an error, do one or more of the following:
If you get an error regarding permissions, check /tmp...

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38. When upgrading from a version of AMS other than Version 1.7, choose Query 
Language > amsdb > Choose > loadams.
39. When upgrading from a version of AMS other than Version 1.7, edit the 
loadams script and delete the 4 lines associated with loading the tmo table. 
Choose Modify, move the cursor to the last paragraph with the arrow key, and 
press Ctrl+D to delete the following 4 lines:
begin work;...

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55. When upgrading from a version of AMS other than Version 1.7, log in to the 
AMS as the supervisor by typing ams at the login prompt from the correct tty 
(try pressing ALT+F12 or ALT+F8) or from the work station that has a telnet 
utility. If you do not see the Login screen, you are on a tty that is not configured 
to run the AMS, or if you are using the telnet utility, the network might not be...

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Halting Auto-Configured SunRiver Stations
At times it is necessary to stop the Operator Menu Processes (OMPs) that have 
been previously configured to run automatically on one or more SunRiver 
terminals. This is different than De-installing the tty through amsadm’s Terminal 
Maintenance. The main difference is after this procedure, no UNIX process will be 
running on that tty. The Terminal Maintenance...

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Restoring Database from Tape
Restoring the database from a tape backup overwrites everything in all Informix 
databases with the contents of the tape. This means that any modifications made to 
any Informix database between the backup time and the recover time are lost, 
including added employees and call statistics. 
1. Before restoring from a tape, you must terminate all process attached to the...

AMS Upgrade Procedures Attendant Management System Operations Manual
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Attendant Management System Operations Manual AMS Database Maintenance Procedures
Appendix B AMS Database Maintenance Procedures
In order to ensure that your system runs smoothly, you should perform the 
following procedures weekly:
Recluster the database indices.
Back up the database to tape.
Check the number of extents.
Each of these procedures is described in detail later in this appendix. Before 
performing any of these procedures, you must make sure that all users...

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Performing a Tape Backup
Performing a tape back up will preserve a snapshot of the current AMS database 
contents and configuration as well as any other database using Informix on the 
UAP, such as AMS Statistics. You do not want to back up the database during call 
processing hours because temporary records such as calls just transferred, calls on 
hold, and attendants logged in would also...