NEC Attendant Management System Operations Manual

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Attendant Management System Operations Manual Display Configuration
Message Window
The Message Window option on the Display Configuration menu is used to 
configure up to eight field labels which attendants can use to enter information 
when taking messages at the call processing screen.
Figure 9-9   Message Window Configuration
About Message 
Window Configuration
The Message Window Configuration option displays a list of prompts with default 
field labels and a pop-up...

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Procedure 
Modify the List of 
Fields
Print the List of FieldsAction Results
On the Display Configuration menu, 
enter 
m to select the Message 
Window
 option. (1)The Message Window Configuration 
screen is displayed. (2)
Refer to the following sections of this 
chapter for descriptions of each 
function provided by the new command 
line.
To exit the Message window, enter 
q 
(quit).The Display...

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Attendant Management System Operations Manual Platform Management
Chapter 10 Platform Management
Introduction
When you enter the amsadm login name, the AMS Platform Management Menu 
appears, as shown below in Figure 10-1.
Figure 10-1   Platform Management
Menu Options
The AMS Platform Management Menu provides the following options:
AMS–Displays the Operator Menu as if the login was 
ams.
Install Database–Creates new database fields using AMS 
instructions.
Remove...

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Menu Options 
(continued)Key Pad Value Test–Displays the keypad value for any key pressed. 
This value can be used for speed-dial database 
records.
Terminal Maintenance–Sets up a terminal to display the AMS login 
screen at all times.
InformiX–Enters the dbaccess utility provided by Informix 
to allow query and unloading of the AMS 
database.
UNIX–When you select this option, refer to a UNIX 
reference guide...

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Install Database
The Install Database option on the AMS Platform Management Menu creates 
new database fields according to AMS instructions.
Figure 10-2   Install Database
When to Use Install 
Database
Use this option only in the event of system failure or after using the Remove 
Database
 option. Once the new database fields are created through this option, 
use the 
Build Database Indexes option to identify...

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Remove Database
The Remove Database option on the AMS Platform Management Menu 
removes the entire AMS database.
WARNING:
To protect the database, do not use this option without first backing up the
database on tape through the Backup Database 
option.
Figure 10-3   Remove Database
When to Use Remove 
Database
The Remove Database option removes all data currently stored in AMS. Use of 
this option removes...

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Build Database Indices
The Build Database Indices option on the AMS Platform Management Menu is 
used to recreate the order in which the database records are stored.
Figure 10-4   Make Database Indexes
When to Use Install 
Database Indices
Once the Install Database Indices option defines the fields of the new database 
using AMS instructions, the 
Build Database Indices option marks the fields that 
are to be...

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Erase Database Indices
The Erase Database Indices option on the AMS Platform Management Menu 
erases the order in which the database records are stored and sorted.
Figure 10-5   Erase Database Indexes
When to Use Build 
Database Indices
Use of this option is rare. Anytime the indexes are erased, it is necessary to use the 
Build Database Indices option to rebuild them.
Procedure 
(1)AMS Platform Management...

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Cluster Database Tables
The Cluster Database Tables option on the AMS Platform Management Menu 
is used to restructure the database indexes. Restructuring improves efficiency in 
database access and searches.
Note:
Never use the Cluster Database Tables option while attendants are online!
Figure 10-6   Rebuild Database Indexes
When to Use Cluster 
Database Tables
We recommend that it be performed at least once...

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Set Menu Colors
The Set Menu Colors option on the AMS Platform Management Menu is used to 
reconfigure the color of all screens within the AMS. 
Figure 10-7   Set Menu Colors
About Set Menu 
Colors
This option brings great versatility to the process of “coloring” the AMS screens. 
Here’s how it works: 
For the most part, each screen contains items, and AMS controls the color of every 
item according to its...