NEC Attendant Management System Operations Manual

							NDA-30046 Revision 4.0Page 137
Attendant Management System Operations Manual Display Configuration
Message Window
The Message Window option on the Display Configuration menu is used to 
configure up to eight field labels which attendants can use to enter information 
when taking messages at the call processing screen.
Figure 9-9   Message Window Configuration
About Message 
Window Configuration
The Message Window Configuration option displays a list of prompts with default 
field labels and a pop-up window to the right with all of the possible field labels 
that are available for the Message-Taking window on the call processing screen, as 
shown in Figure 9-10.
Figure 9-10   Message-Taking Window
Note:
The Message field requires four lines when it is displayed on the Message Taking 
screen and must therefore always be selected as the last entry on the Message 
Window Configuration screen.
To select a field label, move the highlight down the list in the pop-up window until 
it is positioned on the desired field. Then press 
Enter to accept it. The field label 
automatically moves to the next available prompt. Continue this process until all 
desired field labels are selected, then press 
Esc. Note that the order of selection is 
the order in which the field labels appear on the Message Taking screen. Selections 
take effect the next time an operator enters the Message-Taking Window.
Calls Waiting  Arrow keys to move cursor,  to select,  to quit
Attendant Management System     Attendant-1      Tue Aug 17 09:02 am
   Call Status
S    Attendant Status
3
D *** Display Configuration ***
(2) (1)
Input Screen
Source Window
Directory Window
Predefined Messages
Message Window
Quit
Company
*** Message Window Configuration ***
From Prompt 1:
Prompt 2:
Prompt 3:
Prompt 4:
Prompt 5:
Prompt 6:
Prompt 7:
Prompt 8:
Prompt 9:Phone
Extension
Modify      Print       QuitMessage Extension Phone
Predefined 1
Predefined 2
Predefined 3 Company To
From
Message
To:
*** Message Taking ***
 to post,  to cancel
From:Company:Phone:Extension:Message:
(310) 555-2319
Sanderson, FBusiness Supplies, Inc.
8390
Atherby, Jim 
						

							Page 138NDA-30046 Revision 4.0
Display Configuration Attendant Management System Operations Manual
Procedure 
Modify the List of 
Fields
Print the List of FieldsAction Results
On the Display Configuration menu, 
enter 
m to select the Message 
Window
 option. (1)The Message Window Configuration 
screen is displayed. (2)
Refer to the following sections of this 
chapter for descriptions of each 
function provided by the new command 
line.
To exit the Message window, enter 
q 
(quit).The Display Configuration menu is 
displayed.
Action Results
Using the arrow keys, move the 
highlight in the pop-up window to the 
desired field title and press 
Enter.The selected field title is placed in the 
highlighted 
Prompt: field.
Continue in this manner until all 
desired field titles are selected and 
displayed in the 
Prompt: fields. 
If you do not need to enter data in all 
prompts, place the cursor in the last 
prompt and press the 
Space bar. The 
prompt becomes blank and the cursor 
moves to the previous prompt. When 
you have entered data in the necessary 
fields, press 
Esc to save the changes.The message “
Do you want to save 
changes? (Y/N)
” is displayed.
Ty p e  
y and press 
Enter to implement 
the selected prompts, or
Ty p e  
n and press 
Enter to cancel them.The Attendant Status area displays 
“
Modified” to show that the change 
has been saved.
The Attendant Status area displays 
“
Record not modified” if the change 
was cancelled.
Action Results
Enter p to select the Print  command. The displayed list of fields is sent to the 
printer. 
						

							NDA-30046  Revision 4.0Page 141
Attendant Management System Operations Manual Platform Management
Chapter 10 Platform Management
Introduction
When you enter the amsadm login name, the AMS Platform Management Menu 
appears, as shown below in Figure 10-1.
Figure 10-1   Platform Management
Menu Options
The AMS Platform Management Menu provides the following options:
AMS–Displays the Operator Menu as if the login was 
ams.
Install Database–Creates new database fields using AMS 
instructions.
Remove Database–Removes the entire AMS database.
Note:
Do not use the Remove Database option with-
out first having backed up the database on 
tape. Use the Informix guide for instructions.
Build Database Indices–Recreates the indexes that control how data is 
stored, sorted, and retrieved, using instructions 
embedded in AMS software.
Erase Database Indices–Erases the indexes that control how data is stored, 
sorted, and retrieved.
Cluster Database Indices–Restructures the database indexes to improve 
efficiency in database access and searches.
Set Menu Colors–Reconfigures the color of all screens in the AMS 
and related applications.
Display Table Count–Lists the internal AMS tables and displays a count 
of each table’s records.
AMS Platform Management Menu
Options      
AMS
Install Database
Remove Database
Build Database Indices
Erase Database Indices
Cluster Database Tables
Set Menu Colors
Display Table Count
Key Pad Value Test
Terminal Maintenance
InformiX dbaccess Utility
Enter Option: [  ] Logout UNIX 
						

							Page 142NDA-30046 Revision 4.0
Platform Management Attendant Management System Operations Manual
Menu Options 
(continued)Key Pad Value Test–Displays the keypad value for any key pressed. 
This value can be used for speed-dial database 
records.
Terminal Maintenance–Sets up a terminal to display the AMS login 
screen at all times.
InformiX–Enters the dbaccess utility provided by Informix 
to allow query and unloading of the AMS 
database.
UNIX–When you select this option, refer to a UNIX 
reference guide for more information.
Logout–Logs out of this user session and returns to the 
Unix login prompt or the AMS login prompt, if 
configured. (See “Constantly Display The Login 
Screen” on page 32 for more information.)
Procedure
Action Result
At the Login, type amsadm and press 
Enter.The AMS Platform Management Menu 
appears.
Refer to the following pages for 
information and instructions for using 
each menu option.
To exit the AMS Platform Management 
Menu, type 
l for Logout inside the 
brackets and press Enter.The Login prompt reappears. 
						

							NDA-30046 Revision 4.0Page 143
Attendant Management System Operations Manual Platform Management
Install Database
The Install Database option on the AMS Platform Management Menu creates 
new database fields according to AMS instructions.
Figure 10-2   Install Database
When to Use Install 
Database
Use this option only in the event of system failure or after using the Remove 
Database
 option. Once the new database fields are created through this option, 
use the 
Build Database Indexes option to identify the order in which the records 
in the database are stored. Then, if desired, consult an Informix guide to retrieve 
data from the backup tape that was made before the 
Remove Database option 
was used.
Procedure 
(1)
(2)
*** AMS Database Installation ***
InformiX dbaccess
AMS Platform Management Menu
Options
AMS
Remove Database
Build Database Indices
Erase Database Indices
Cluster Database Tables
Set Menu Colors
Display Table Count
Key Pad Value Test
Terminal Maintenance
Enter Option: [i]InformiX dbaccess Utility
UNIX
Logout
Install Database
Creating AMS database . . .
Press Enter to continue.
Action Result
On the AMS Platform Management 
Menu, type 
i inside the brackets at the 
prompt and press 
Enter. (1)The Install Database screen appears, 
showing the database being created. 
Afterward, the message “
Press Enter 
to continue
” displays. (2)
Press 
Enter. The AMS Platform Management Menu 
reappears. 
						

							Page 144NDA-30046 Revision 4.0
Platform Management Attendant Management System Operations Manual
Remove Database
The Remove Database option on the AMS Platform Management Menu 
removes the entire AMS database.
WARNING:
To protect the database, do not use this option without first backing up the
database on tape through the Backup Database 
option.
Figure 10-3   Remove Database
When to Use Remove 
Database
The Remove Database option removes all data currently stored in AMS. Use of 
this option removes 
all extension assignments for employees, internal locations, 
external locations, etc. Use the 
InformiX dbaccess option first to unload a copy 
of the database to the hard drive. Then remove the database with this option, create 
new database fields with the 
Create Database option, identify the order of record 
storage with the 
Make Database Indexes option, and then reload the stored 
database copy from the hard drive via the InformiX dbaccess option.
Procedure 
(1)AMS Platform Management Menu
Options
(2)
AMS
Install Database
Build Database Indices
Erase Database Indices
Cluster Database Tables
Set Menu Colors
Display Table Count
Key Pad Value Test
Terminal Maintenance
Enter Option: [ r ] Logout InformiX dbaccess Utility
UNIX
Remove AMS Database
Removing the AMS database will cause all 
Are you sure (y/n)?  y  
Rebuilding AMS database Indices:  [amsdb].
Press Return
 to continue. data currently stored to be destroyed.
Remove Database
Action Result
On the AMS Platform Management 
Menu, type 
r inside the brackets at the 
prompt and press 
Enter. (1)The Remove AMS Database screen 
appears with a warning and a 
confirmation prompt. (2)
At the confirmation prompt, type 
y and 
press 
Enter to delete the database, or
Type n and press 
Enter to cancel the 
deletion.If the deletion is confirmed, a message 
shows when the database is being 
removed. 
The message “Press Return to 
continue
” displays when it is 
appropriate to exit the screen.
Press 
Enter. The AMS Platform Management Menu 
reappears. 
						

							NDA-30046 Revision 4.0Page 145
Attendant Management System Operations Manual Platform Management
Build Database Indices
The Build Database Indices option on the AMS Platform Management Menu is 
used to recreate the order in which the database records are stored.
Figure 10-4   Make Database Indexes
When to Use Install 
Database Indices
Once the Install Database Indices option defines the fields of the new database 
using AMS instructions, the 
Build Database Indices option marks the fields that 
are to be used as indexes, identifying the order in which records are stored and 
sorted during lookups. After these two options have been used, data can be re-
entered to the database or retrieved from an unloaded copy in the hard drive.
Procedure 
(1)AMS Platform Management Menu
Options
(2)
AMS
Install Database
Remove Database
Erase Database Indices
Cluster Database Tables
Set Menu Colors
Display Table Count
Key Pad Value Test
Terminal Maintenance
Enter Option: [b]InformiX dbaccess Utility
Logout UNIX
Build Database Indices
*** AMS Indices Creation ***
Making AMS database indexes . . .
Press Return to continue.
Action Result
On the AMS Platform Management 
Menu, type 
b inside the brackets at the 
prompt and press 
Enter. (1)The Build AMS Database Indices 
screen appears, showing the database 
indexes being built. Afterward, the 
message “
Press Return to 
continue
” displays. (2)
Press 
Enter. The AMS Platform Management Menu 
reappears. 
						

							Page 146NDA-30046 Revision 4.0
Platform Management Attendant Management System Operations Manual
Erase Database Indices
The Erase Database Indices option on the AMS Platform Management Menu 
erases the order in which the database records are stored and sorted.
Figure 10-5   Erase Database Indexes
When to Use Build 
Database Indices
Use of this option is rare. Anytime the indexes are erased, it is necessary to use the 
Build Database Indices option to rebuild them.
Procedure 
(1)AMS Platform Management Menu
Options
AMS
Install Database
Remove Database
Cluster Database Tables
Set Menu Colors
Display Table Count
Key Pad Value Test
Terminal Maintenance
Enter Option: [ s ] Logout InformiX dbaccess Utility
UNIX
Erase Database Indices Build Database Indices(2)
*** AMS Indices Deletion ***
Dropping AMS database indices [amsdb]
Press Return to continue.
Action Result
On the AMS Platform Management 
Menu, type 
e inside the brackets at the 
prompt and press 
Enter. (1)The Erase AMS Database Indices 
screen appears, showing the database 
indexes being erased. Afterward, the 
message “
Press Return to 
continue
” displays. (2)
Press 
Enter. The AMS Platform Management Menu 
reappears. 
						

							NDA-30046 Revision 4.0Page 147
Attendant Management System Operations Manual Platform Management
Cluster Database Tables
The Cluster Database Tables option on the AMS Platform Management Menu 
is used to restructure the database indexes. Restructuring improves efficiency in 
database access and searches.
Note:
Never use the Cluster Database Tables option while attendants are online!
Figure 10-6   Rebuild Database Indexes
When to Use Cluster 
Database Tables
We recommend that it be performed at least once a week to maintain peak 
efficiency in database look-ups. You should also use this if attendant look-ups from 
the attendant screen seem to be taking too long, 
Procedure 
(1)AMS Platform Management Menu
Options
(2)
AMS
Install Database
Remove Database
Build Database Indices
Erase Database Indices
Set Menu Colors
Display Table Count
Key Pad Value Test
Terminal Maintenance
Enter Option: [ c ] LogoutInformiX dbaccess Utility
UNIX
Cluster Database TablesRebuilding AMS database Indices:  [amsdb}.
Press Return to continue.*** AMS Table Clustering ***
Action Result
On the AMS Platform Management 
Menu, type 
c inside the brackets at the 
prompt and press 
Enter. (1)The Cluster Database Tables screen 
appears, showing the database tables 
being clustered. Afterward the message 
“
Press Return to continue” 
displays. (2)
Press 
Enter. The AMS Platform Management Menu 
reappears. 
						

							Page 148NDA-30046 Revision 4.0
Platform Management Attendant Management System Operations Manual
Set Menu Colors
The Set Menu Colors option on the AMS Platform Management Menu is used to 
reconfigure the color of all screens within the AMS. 
Figure 10-7   Set Menu Colors
About Set Menu 
Colors
This option brings great versatility to the process of “coloring” the AMS screens. 
Here’s how it works: 
For the most part, each screen contains items, and AMS controls the color of every 
item according to its foreground and background. The item 
foreground is 
typically the displayed word(s), such as an option on a menu, a prompt for data 
entry, or a column title. The 
background of each item is the space around the 
word(s), which may or may not be visible, depending upon its color. If its color 
contrasts at all with other adjacent screen item backgrounds, it is visible; if not, it 
is not visible.
Samples of AMS screens are shown on the left of Screen (2) and a multi-page list 
of all AMS screen items is shown to the right in the same screen in Figure 10-7 
above. Each item is listed twice; once for its foreground color selection (fore) and 
again for its background color selection (back). Each item has a color square 
displayed to its right that represents the current color. However, when the cursor 
moves to an item, a display of several colored squares spreads out to the right of 
the item with an “X” on the current selection. Changes to the color for an item are 
made by moving the “X” with the arrow keys to the color of choice. As a change 
is made to this right-hand list, it is demonstrated on the corresponding sample 
screen(s) to the left.
AMS Platform Management Menu
Options
AMS
Install Database
Remove Database
Build Database Indices
Erase Database Indices
Cluster Database Tables
Display Table Count
Key Pad Value Test
Terminal Maintenance
SCREEN
Enter Option: [ s ] Logout InformiX dbaccess Copy
UNIX(1)
(2)
COLOR  SELECTION
Change Next_pg Prev_pg Quit SCREEN
SAMPLE
#2
SAMPLE
#3
(Operator
Functions)SCREEN
SAMPLE
#4
(Pop-Up
Window)(Menu)Title-fore:   
Title-b ack:   
Prompt Title-fore:   
Prompt Title-back:   
Prompts-fore:   
Prompts-back:   
Inputs-fore:   
Inputs-back:   
Input selected-fore:   
Input selected-back:   
Input message-fore:   
Input message-back:   
Options Title-fore:   
Options Title-back:   
Options-fore:   
Options-back:   
Options message-fore:   
Options message-back:    SCREEN
SAMPLE
#1
(Data Entry
Screen)
SCREEN
Set Menu Colors