NEC Attendant Management System Operations Manual

							NDA-30046 Revision 4.0Page 67
Attendant Management System Operations Manual Call Processing
Message Retrieval
Figure 3-23   Retrieve A Message
General Process
Choose the Rtrv command to either begin a directory lookup process for the 
employee for whom the messages are being retrieved or, if connected to an 
employee with messages, to display a question asking if messages are to be 
retrieved for the current source caller. When the directory lookup is complete or 
“Y” is the answer to the source caller question, the employee’s messages are 
displayed. A new command line makes it possible to move from the current 
message to the next one, back to the previous one, to delete the displayed message, 
or to move into the Message Taking window.
Display Contents
When a message is viewed on the screen, it is marked as “delivered”. Then, when 
messages are retrieved and displayed, the display contains first the “unretrieved” 
messages from the oldest to the newest, and then all “delivered” messages from the 
newest to the oldest. Old, delivered messages are automatically deleted after a 
preset amount of time, as described in the field definition for Clean old db records 
in Timer Configuration Field Definitions on page 111.
165   02Conn
3 *** Operator Functions ***
Key letter for function,  or  for incmg
Calls Q’d    Attendant Status Attendant Management System
   Call Status
Trnfr
S      
Source Connected
2
4
7
8
9
3
50
’L’ and number for loop Attendant-1
Tue Aug 17 09:02 am
DestinationIdle
D       Main Number 5/1
Comment:’How may I 
Comment: No employee home 
Comment: Closed weekends.
Comment:   (4) (1)
(2)
Employee Number Note
Atherby, Jim
Enter Name or Extension: At Atkinson, Kimberly
Atley, Mike
Attendant-2
Attison, Gary32001
56839
34298
Up/Down arrows to select,  to transfer,  to expand,  to qSuite G 4th Floor #3772
Administration Office
Floater, Maintenance Crew
Human Resources Dept. 19870
More    To:
From:
Company:
Telephone:
Note:
Note 2:
Note 3:
Next Previous Delete Take___Msg Quit Tue Aug 17 09:02 am Undelivered Msg 1 of 5
Ray Hendrix
Roger & Moore Atherby, Jim
214-555-1213
Telephoned
Please Call Cancel
Hold
Release
Busy CampSource
Dest
Ta l kPark
JoinPark
Directory
Override
Message
Forward DND(2)
Ta ke _ _ M s gRtrv QuitPrint
(3) *** Loops *** 
						

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Call Processing Attendant Management System Operations Manual
Procedure
Action Result
Enter r to select the Rtrv command. (1) The “Enter Name or Extension:” prompt 
appears, highlighted for data entry. 
Type the name or extension number of the 
recipient and press Enter.
Note:
The database search can be per-
formed with as little as the first char-
acter.
The database is searched for matches to 
the letter(s) or number(s) entered. Those 
names or numbers that match the 
designated pattern are displayed in the 
destination area.
Using the up and down arrow keys, move 
the highlight to the desired name or number. 
If more than one screenful of names is 
found, press the down arrow key to scroll 
up and the up arrow key to scroll down. 
Press Enter to select the highlighted 
record. The messages are retrieved and displayed 
in chronological order. (3)
Undelivered messages are displayed from 
oldest to newest, but delivered messages 
are displayed from newest to oldest.
Once a message has been displayed, it is 
marked as delivered and will be deleted 
automatically after a configurable 
number of hours. (See “Menu Options” 
on page 103 for more information.)
On the Message Retrieval window, select 
any of the following commands using the 
left or right arrow key or by entering the 
first letter of the command:
Next – Display the next message and 
increments the message number.
Previous – Displays the previous 
message.
Delete – Removes this message from the 
list and deletes it permanently from the 
database.
Print – Prints this message.
Take_Msg – Clears the Message 
Retrieval window and replaces it with 
the Name or Extension prompt.If only one message exists, the console 
beeps when this command is used.
The console beeps when this command is 
used on the first message.
The next message is displayed, but the 
number of messages in the Source Caller 
window is not decremented until the 
window is exited.
(See “Message Printing” on page 69 for 
more information.)
(See “Message Taking” on page 65 for 
more information.)
To exit the Message Retrieval window, 
enter q (quit).The Operator Functions screen appears. 
						

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Attendant Management System Operations Manual Call Processing
Message Printing
Figure 3-24   Printing A Message
General Process
To print all messages for an extension, select the Print command and then enter 
the name or extension of the desired party at the prompt. The AMS searches the 
directory and alphabetically displays any matching entries. Move the highlight to 
the desired name using the arrow keys and press Enter. The messages are printed 
and the Operator Functions screen reappears.
To print an individual message, select the Print command from the Message 
Retrieval screen. (See “Message Retrieval” on page 67 for more information.)
165   02Conn
*** Operator Functions ***
Key letter for function,  or  for incmg
   Attendant Status Attendant Management System
Source Connected
2
4
7
8
9
3
50
’L’ and number for loop Attendant-1
Tue Aug 17 09:02 am
Main Number 5/1
Comment:’How may I 
Comment: No employee home 
Comment: Closed weekends.
Comment:   (1)
(2)
Employee Number Note
Atherby, Jim
Enter Name or Extension: At Atkinson, Kimberly
Atley, Mike
Attendant-2
Attison, Gary32001
56839
34298Suite G 4th Floor #3772
Administration Office
Floater, Maintenance Crew
More Cancel
Hold
Release
Busy CampSource
Dest
Ta l kPark
JoinPark
Directory
Override
Message
Forward DND(2)
Ta k e _ _ M s gRtrv QuitPrint
(3) *** Loops *** 
						

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Call Processing Attendant Management System Operations Manual
Procedure
 
Action Result
To print all messages for an extension:
Enter p to select the Print command. (2)
Type the name or extension number of the 
recipient and press Enter.
Using the up and down arrow keys, move 
the highlight to the desired name or 
number. If more than one screenful of 
names is found, press the down arrow key 
to scroll up and the up arrow key to scroll 
down. Press Enter to print messages for 
the highlighted record. The “Enter Name or Extension:” 
prompt appears, highlighted for data 
entry. 
The database is searched for matches to 
the letter(s) or number(s) entered. 
Those names or numbers that match the 
designated pattern are displayed in the 
destination area.
The messages are sent to the printer and 
the Operator Functions screen appears.
To print individual messages:
After retrieving the desired message, 
enter P from the Message Retrieval 
screen. (See “Message Retrieval” on page 
67 for more information.)The message is sent to the printer and 
the Operator Functions screen appears. 
						

							NDA-30046  Revision 4.0Page 71
Attendant Management System Operations Manual Database Administration
Chapter 4 Database Administration
Introduction
The Database Administration option on the Main Menu is used to add, modify, 
delete, view, and print any of the types of database records supported by the AMS.
Note:
Use the Display Configuration option to select the fields for each database 
record type before using this option to enter data to the records. Otherwise only 
default record fields are displayed for data entry.
Figure 4-1   Database Administration
Types of Database 
Records
The AMS Database Administration menu reflects the different records that the 
database uses to provide all information accessed during call processing. In 
response to attendant actions, AMS pulls records from the database to display 
Source Caller information, results of Directory Lookups, and expanded versions of 
displayed items. To accommodate this variety of information, the database 
contains different types of records. For instance, the information entered for 
employees differs from the information entered for internal locations.
Database Administration
(3) (2) (1)
Calls Q’d    Attendant Status Attendant Management System
   Call StatusTrn fr
S      
Attendant-1Tue Aug 17 09:02 am
D       *** Main Menu ***
Extension Maintenance
Login Name Maintenance
Real-Time Screening
Display Configuration
Quit System Configuration
   *** AMS Database Administration ***
Employees
Internal Locations
External Numbers
Route Numbers
Attendant Stations
Speed Dial
Quit
Arrow keys to move cursor,  to select, 
*** Employees ***
Name:
Extension:
Messages:
Home Phone:
Car Phone:
Title:
Beeper:
E-mail:
AddDeleteModifyViewPrint Quit 
						

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Database Administration Attendant Management System Operations Manual
Database Record with 
Configurable FieldsFields that appear on the data-entry screen for each of the following types of 
records are configurable. Under password authority, the administrator can select 
the fields to be displayed through the Display Configuration option on the AMS 
Main Menu. These configurable record types are listed below along with any 
information for each that is important to data entry or access. (See Chapter 9, 
Display Configuration, on page 121 for more information.) for the fields that are 
available for each of these types of records.
 Employees –Information can be accessed by either employee name 
or extension. Note that before extensions can be 
entered to employee records, they must be assigned 
through the Extension Maintenance option on the 
Main Menu. (See Chapter 5, Extension 
Maintenance, on page 85 for more information.)
Internal Locations–Information about internal locations can be accessed 
through either the Name or the Extension field. Note 
that internal location extensions must also have been 
assigned previously through the Extension 
Maintenance option.
External Numbers –Information about external numbers can be accessed 
by either the name or the ANI number.
Route Numbers–Route numbers must correspond to the PBX MAT 
configuration and have names associated with them. 
They can be accessed by either number or name.
DID Numbers–Information about DID Numbers can be accessed by 
either the name or the number itself. These numbers 
must correspond to virtual numbers assigned in the 
PBX which are call forwarded-all calls to the 
monitored number used for the operator (usually “0”). 
They also must be programmed on the PBX to 
correspond to direct inward dial numbers. If the DIDs 
are configured in the database and the DID is called 
and answered, the operator will see information 
entered here in the Source Caller window. 
						

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Attendant Management System Operations Manual Database Administration
Database Records 
Whose Fields Are Not 
ConfigurableData-entry fields cannot be configured for Attendant Stations and speed-dial keys. 
When these options are selected from the Database Administration menu of 
records, the following non-configurable fields display for data entry:
Attendant Stations
Attendant ID–Set up as att #, where the number uniquely represents 
this station. Enter only the number of the attendant. 
When a new attendant number is entered, AMS 
combines it with the name configured under the Basic 
Configuration option on the Display Configuration 
menu. These names appear in Directory Assistance 
and are used to transfer a call to another attendant.
Personal Ext–The monitored number configured in the PBX for this 
individual attendant; must be unique and may not be 
used for any other kind of incoming call. Use the 
Personal Ext to call or transfer calls to an individual 
attendant.
Virtual Ext–The extension number that should be assigned as the 
virtual line (Prime-Line) in off-hook suppress mode 
on the MAT.
Station Type –The type of station (i.e., HDAC or D
term) associated 
with the primary extension.
Tenant –The number of the tenant served by this primary 
extension; must match the PBX tenant and lie in the 
range from 1 to 255.
Default RSC –The default restriction class index associated with the 
primary extension; must match an index between 0 
and 15 that is defined in the PBX. This value is not 
used now.
CCIS Index –The unique prefix for the primary extension in a CCIS 
network; if not in a network, leave this field blank. 
This value is not used now.
Physical Ext–The physical extension number (my-line) assigned to 
this station via the MAT.
Device–The tty that this attendant will log in to. This can be 
determined by logging in to apmadm from this station 
and going to the UNIX level. Enter tty to find the tty 
for a static terminal, or enter tty /dev/null to find the 
tty for a network terminal.
Server Number–“Server #” must match the number entered for one of 
the OAI Server application components that were set 
up in the APM. 
						

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Database Administration Attendant Management System Operations Manual
Speed-Dial Keys
Speed-dial key records in the database associate a key on the keyboard with a 
specific location and its phone number for speed dialing.
Note:
To determine a keypad value, log in as amsadm
 and select “Key Pad Value 
Test.” (See “Key Pad Value Test” on page 153 for more information.)
Keypad Value  –The curses value associated with this key; up to five
characters in length. This is the database key that
cannot be altered during modification of the keypad
record. To change the value, delete the record and add
a new one with the new value.
Keypad Name –The name of this key as shown on the keyboard; up to
25 characters in length.
Number  –The phone number dialed when this speed-dial key is
pressed; up to 20 characters in length.
Name  –The name of the location or entity that is dialed by this
speed-dial key. Up to 30 characters in length.
View Command The View command displays a selection, or range, of records. The range is 
specified by a beginning pattern and an ending pattern. The pattern can be either 
part or all of a number or word, according to the type of record selected from the 
AMS Database Administration menu. When the 
View command is selected, a pop-
up window prompts for the key by which the records are to be retrieved and the 
range within which records are to be selected.
 Menu AccessThe Supervisor is always authorized to enter this menu option. An attendant can 
enter it only if such access is authorized through the Database Access option when 
adding an attendant login name and password. (See “Add an Attendant” on page 97 
for more information.) 
						

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Attendant Management System Operations Manual Database Administration
Procedure 
Action Result
On the Main Menu, enter d to select the 
Database Administration 
option.(1)The Database Administration menu 
displays the types of database records. 
(2)
Enter the highlighted letter of the 
desired type of database record.
Note:
It is usually the first letter of the 
word; when the word begins with 
a letter that has been used before, 
the second or even third letter 
may be highlighted.
The fields of the selected record type 
and a new command line are displayed. 
(3)
Refer to the following pages for 
descriptions of the commands. 
To exit the Database Administration 
menu, enter 
q (quit). The Main Menu is displayed. 
						

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Database Administration Attendant Management System Operations Manual
Add Database Record
Use this procedure to add a new record of the type selected, such as employee, 
route, or attendant station. If an extension is entered to Employee and Internal 
Location records that is not already assigned through the Extension Maintenance 
option, the message “Extension does not exist, do you want to add? ” will 
appear. allowing you to add the extension record to the database. (See Chapter 5, 
Extension Maintenance, on page 85 for more information.)
Figure 4-2   Add A Record
Leaving Fields Empty
Even though not all fields in a record require an entry, the record is complete only 
when the 
Enter key has been pressed in every field. Pressing the 
Esc key before 
completing a full record erases any data entered up to that point.
(1)
Calls Q’d    Attendant Status
   Call StatusTrn fr
S      
D       *** Employees ***
Name:
Extension:
Messages:
Home Phone:
Car Phone:
Title:
Beeper:
E-mail:
Add Delete Modify View Print Quit(2)
*** Employees ***
Name:
Extension:
Messages:
Home Phone:
Car Phone:
Title:
Beeper:
E-mail:
Press  to return to command line 34289 Hendricks, Ryan Attendant Management System Supervisor Tue Aug 17 09:02 am