NEC Attendant Management System Operations Manual

							NDA-30046 Revision 4.0Page 107
Attendant Management System Operations Manual System Configuration
Print the Basic 
Configuration
Night Station The “night mode” number where all 
incoming calls are rerouted when no 
attendant station is logged on and no 
night ANT is configured. If a number is 
not specified here and no night ANT is 
configured, all incoming calls hear 
ring-back tone until they hang up.
Alternate VIP Procedures The VIP procedures.
Ye s: When a VIP employee is 
selected from the directory, 
the attendant is asked if a 
message should be taken 
instead. If the second 
comment in the employee 
record contained an alternate 
number, the attendant may 
call that number. The 
attendant may always call the 
VIP’s extension. 
No: The call is transferred to the 
VIP extension without using 
additional options.
Auto Directory Screen Whether the Directory screen displays 
automatically when a call is answered.
Printer Name The desired network printer 
Basic Configuration Field Definitions
Field Name Field Definition
Action Result
Enter p (print). The displayed configuration is sent to 
the printer. 
						

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System Configuration Attendant Management System Operations Manual
Announcement Configuration
The Announcement Configuration option on the System Configuration menu 
specifies the required announcement trunks.
Figure 8-3   Announcement Configuration
Procedure
Calls Q’d    Attendant Status Attendant Management System
   Call StatusTrnfr
S      
SupervisorTue Aug 17 09:02 am
D       *** System Configuration ***
Basic Configuration (1)
Announcement Configuration 
Timer Configuration 
Queue Assignment 
Orbit Numbers 
Quit   
Arrow keys to move cursor,  to select,  to quit
(2)
   
      *** Announcement Configuration ***
Modify              Print             
Quit       Park ANT:   1
Delayed ANT:
      Night ANT:   0
Action Result
On the System Configuration menu, 
enter 
a to select the Announcement 
Configuration option.The Announcement Configuration 
screen appears.
Refer to the following sections of this 
chapter for descriptions of each 
function provided by the new command 
line.
To exit the Announcement 
Configuration screen, enter 
q (quit).The System Configuration Menu 
appears. 
						

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Attendant Management System Operations Manual System Configuration
Modify the 
Announcement 
Configuration
Announcement Configuration Field Definitions 
Print the 
Announcement 
ConfigurationAction Result
On the Announcement Configuration 
screen, enter 
m to select the Modify 
command.
 
The first field is highlighted.
Use the arrow keys to move among 
fields and the backspace key to erase 
previous entries. Revise data as needed 
according to the field definitions below. 
Press 
Enter after each entry.
Type new data according to the field 
definitions listing in the following 
section, pressing 
Enter after each 
entry.After the last 
Enter, the message “Do 
you want to save changes? (Y/N)” 
appears.
Ty p e  
y and press 
Enter to save any 
changes, or 
Ty p e  
n and press 
Enter to cancel them.If the changes are saved, the word 
“Modified” is displayed under 
Attendant Status to indicate that the 
change has been saved. 
“Record not modified” is displayed if 
the change was cancelled. The cursor is 
positioned on the command line.
Field Name Field Definition
Night  ANT The announcement number to which all 
incoming calls are routed when no 
attendant station is logged on and there 
is no Night Station number configured. 
If a number is not specified here and no 
night station number is configured, all 
incoming calls hear ring back tone.
Park ANT The announcement message played for 
parked callers. It should correspond 
directly to the message number 
assigned at the MAT.
Delayed ANT The announcement message played for 
incoming calls waiting beyond the 
delayed time (See “Timer 
Configuration” on page 110 for more 
information.)
Action Result
Enter 
p (print). The displayed configuration is sent to 
the printer. 
						

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System Configuration Attendant Management System Operations Manual
Timer Configuration
The Timer Configuration option on the System Configuration menu is used to 
specify the various time-out values required by AMS for call processing purposes.
Figure 8-4   Timer Configuration
Procedure
Calls Q’d    Attendant Status Attendant Management System
   Call StatusTrnfr
S      
SupervisorTue Aug 17 09:02 am
D       *** System Configuration ***
Basic Configuration (1)
(2)
Announcement Configuration 
Timer Configuration 
Queue Assignment 
Orbit Numbers 
Quit   
Arrow keys to move cursor,  to select,  to quit
         *** Timer Configuration ***
Modify              Print             Quit Park Time-out (secs):
Held Call Time-out (secs):
Camp Recall Time-out (secs):
No Answer Time-out (secs):
Orbit Reuse Time (secs):
Audio Indication (secs):
Heartbeat Frequency (secs):
Response to Heartbeat (secs):
Clean old db records (secs):
Delayed ANT Time-out (secs):60
30
20
600
2
600
10
600
30 60
Inactivity Time-out (mins):
Inactivity Advance Warning (secs):10
10
Action Result
On the System Configuration menu, 
enter 
t to select the Timer 
Configuration option.The Timer Configuration screen 
appears.
Refer to the following sections of this 
chapter for descriptions of each 
function provided by the new command 
line.
To exit the Timer Configuration screen, 
enter 
q (quit).The System Configuration Menu 
appears. 
						

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Attendant Management System Operations Manual System Configuration
Modify the Timer 
Configuration
Action Result
On the Timer Configuration screen, 
enter 
m to select the Modify 
command.
 
The first field is highlighted.
Use the arrow keys to move among 
fields and the backspace key to erase 
previous entries. Revise data as needed 
according to the field definitions below. 
Press 
Enter after each entry.
Type new data according to the field 
definitions listing in the following 
section, pressing 
Enter after each 
entry.After the last 
Enter, the message “Do 
you want to save changes? (Y/N)” 
appears.
Ty p e  
y and press 
Enter to save any 
changes, or 
Ty p e  
n and press 
Enter to cancel them.If the changes are saved, the word 
“Modified” is displayed under 
Attendant Status to indicate that the 
change has been saved. 
“Record not modified” is displayed if 
the change was cancelled. The cursor is 
positioned on the command line.
Timer Configuration Field Definitions
Field Name Field Definition
Park Time-out Amount of time in seconds that a caller 
can remain parked before being 
rerouted back to an attendant as a 
Pa r k T. O . call.
Held Call Time-out Number of seconds that a caller can 
remain on hold before the loop key 
blinks.
Camp Recall Time-out Number of seconds that a caller can 
remain camped on a busy station before 
being rerouted to an attendant as a 
Camp T.O. call. See Multiple Recall in 
Basic Configuration Field 
Definitions on page 106 for more 
information. 
						

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No Answer Time-out In a Direct transfer, amount of time in 
seconds that a caller waits for the 
destination station to answer before 
being rerouted back to an attendant as a 
NansT.O. call. See Multiple Recall in 
Basic Configuration Field 
Definitions on page 106 for more 
information.
Orbit Reuse Time Number of seconds an orbit number 
remains unavailable between uses in 
paging.
Audio Call Indication Number of seconds between beeps if 
the basic configuration specifies “Ye s” 
for Audio Indication. See Audio 
Indication in Basic Configuration 
Field Definitions on page 106 for 
more information.
Heartbeat  Frequency Number of seconds between heartbeats 
transmitted from the Daemon. The 
absence a heartbeat transmitted during 
this time may indicate a problem with 
the Daemon.
Response to Heartbeat Number of seconds within which the 
AMS is expected to respond to the 
heartbeat from the Daemon before a 
problem with the application is 
suspected.
Clean old db records Number of seconds between database 
sweeps by AMS to clean out old 
records.
Delayed  ANT  Time-out Number of seconds before an incoming 
caller hears the delayed announcement.
Inactivity Time-out Number of minutes of keyboard 
inactivity before the operator is 
automatically logged off. (See 
“Entering and Exiting AMS” on page 6 
for more information.)
Inactivity Advanced Warning Number of seconds before automatic 
log off to warn the operator that 
automatic log off will occur. (See 
“Entering and Exiting AMS” on page 6 
for more information.)
Timer Configuration Field Definitions
Field Name Field Definition 
						

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Attendant Management System Operations Manual System Configuration
Print the Timer 
Configuration
Queue Assignment
The Queue Assignment option on the System Configuration menu allows the user 
to specify the OAI-monitored numbers needed by the AMS to queue calls.
Figure 8-5   Queue Assignment
About Queues
AMS monitors the OAI-monitored numbers assigned on the PBX for incoming 
calls. When an incoming call arrives at a monitored number, AMS detects it and 
updates the queue information that corresponds with the monitored number. Calls 
then wait in the queue to be answered by the attendants. This is how AMS connects 
calls coming in to the PBX to the attendant stations. The Queue Assignment option 
associates AMS queues with the numbers assigned on the PBX MAT for AMS 
monitoring. (See “MAT Assignments” on page 30 for more information.) Any 
queue left unassigned in the PBX prevents the AMS from initializing. The numbers 
entered to this option must be unique and numeric, meaning that they cannot 
contain symbols such as * or #, and must not already be in use for an attendant’s 
logical number or any record’s extension.
Action Result
Enter p (print). The displayed configuration is sent to 
the printer.
Calls Q’d    Attendant Status Attendant Management System
   Call StatusTrnfr
S      
Supervisor Tue Aug 17 09:02 am
D       *** System Configuration ***
Basic Configuration (1)
(2)
Announcement Configuration 
Timer Configuration 
Queue Assignment 
Orbit Numbers 
Quit   
Arrow keys to move cursor,  to select,  to quit         *** Queue Assignment ***
ModifyOperator:
Intercept (ICPT):
Forward to Att:
Priority (Xpriority):
Operator Ans’d Page:
Off-hook Alarm:
Vacant:
Hold (system):
Camping (system):
Parking (system):
Park Timeout (system):
NANS Timeout (system):
Camp Timeout (system):1001
1012 1011
1010 1009 1008 1008 1006 1005 1004 1003
1002 0
Quit 
						

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System Configuration Attendant Management System Operations Manual
Procedure
Modify the Queue 
AssignmentAction Result
On the System Configuration menu, 
enter 
q to select the Queue 
Assignment 
option.The Queue Assignment screen appears.
Refer to the following sections of this 
chapter for descriptions of each 
function provided by the new command 
line.
To exit the Queue Assignment screen, 
enter 
q (quit).The System Configuration Menu 
appears.
Action Result
On the Queue Assignment screen, enter 
m to select the Modify command. The first field is highlighted.
Use the arrow keys to move among 
fields and the backspace key to erase 
previous entries. Revise data as needed 
according to the field definitions below. 
Press 
Enter after each entry.
Type new data according to the field 
definitions listing in the following 
section, pressing 
Enter after each 
entry.After the last 
Enter, the message “Do 
you want to save changes? (Y/N)” 
appears.
Ty p e  
y and press 
Enter to save any 
changes, or 
Ty p e  
n and press 
Enter to cancel them.If the changes are saved, the word 
“Modified” is displayed under 
Attendant Status to indicate that the 
change has been saved. 
“Record not modified” is displayed if 
the change was cancelled. The cursor is 
positioned on the command line. 
						

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Attendant Management System Operations Manual System Configuration
Queue Assignment Field Definitions
Field Name Field Description
Operator The queue that receives the following 
calls:
Dialed to the operator number
RingDown trunks (MAT 
command ACNO)
Recalls when station transfers an 
outside call to ATT (RCL).
These are queued as Internal, External, 
and StaXfer.
Intercept (ICPT) The queue that receives calls from 
unassigned station numbers or vacant 
level to Vacant. This number must be 
assigned on the MAT as the ICPT 
number as well as an OAI monitored 
number.
Forward to Att The queue that receives calls for 
stations with Call Forward Busy set to 
the attendant. Calls are queued as “Rt-
Fwd” and are identified as “Call 
Forward Busy” under Source 
information when they are answered. 
Note:
The individual station must as-
sign this specific number as the 
Call Forward-Busy number so 
that AMS can recognize it.
Priority (Xpriority) The queue that receives incoming calls 
to these numbers (Xpriority).
Operator Ans’d Page The queue that receives calls that are 
responses to pages, to be answered by 
the operator.
Off-hook Alarm The queue that receives all Off-hook 
alarms, forwarded to this number from 
the actual station to which Off-hook 
alarms are routed.
Vacant The PBX can be programmed so that 
vacant level calls will be routed to this 
monitored number. Example: Calls 
arriving at the PBX for an invalid 
extension. 
						

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Hold (system) The queue in which calls are held.
Camping (system) The queue in which calls are camped.
Parking (system) The queue in which calls are parked.
Park Timeout The queue that receives timed-out 
parked calls.
NANS Timeout The queue that receives calls that 
timed-out while waiting for an answer.
Camp Timeout The queue that receives timed-out 
camped calls.
Queue Assignment Field Definitions
Field Name Field Description