NEC Attendant Management System Operations Manual

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Attendant Management System Operations Manual Display Configuration
External Numbers: 
External Number records are used for both incoming and outgoing calls. If an 
incoming call contains the external calling number (ANI), AMS displays its 
configured fields in the Source Window. Outgoing calls can be placed via 
Directory Assistance by selecting the external number in the Lookup display. 
These records require name and number fields. Prompts are displayed for up to 
nine other field choices, including up to four user-defined labels. Selecting a user-
defined label displays a prompt at the bottom of the screen that requests the field 
label.
External Name–A unique name associated with this location or entity, up to 
30 characters long. (Required) 
Num to Call–The telephone number to be dialed to this location, up to 21 
characters. Enter any necessary access codes such as 9 or 
91xxx where xxx is the area code. (Required) 
Num to Dspl–The telephone number that is displayed for this location, up 
to 15 characters for this location or entity. This number 
identifies the calling party. Include symbols (“–”) for 
readability. (Required) 
ANI Number–Digits sent from the Central Office that identify the number 
calling.
Account–The account number associated with this location, up to 10 
characters 
Address –The street address of this location or entity, up to 30 
characters
City–The city in which this street address is located, up to 25 
characters
State–The state in which this city is located, up to 2 characters
Zip Code–The zip code associated with the preceding address, up to 10 
characters
Comment 1-4–Four fields of 25 characters each that can be defined to meet 
site-specific needs. When any of these is selected, a prompt 
is displayed for entry of its field label. 
						

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Internal Locations: 
Internal Location records are available when calls must be directed via Directory 
Assistance to an extension that is not associated with an employee. These records 
contain only a name and extension number and up to four fields that can be defined 
to meet specific site needs. A prompt at the bottom of the screen requests the next 
field label. When the field label is entered, it moves to the next available prompt.
Name–The name of an internal location or entity, such as 
conference rooms, cafeteria, or lobby, up to 30 characters 
long. (Required)
Extension–The five-digit extension number that is assigned to this 
location or entity at the NEAX MAT. This was previously 
entered through the Extension Maintenance option. 
(Required) 
Comment 1-4–Four fields of 25 characters each that can be defined to meet 
site-specific needs. When any of these is selected, a prompt 
is displayed for entry of its field label.
Routes: 
Route records provide the attendants with additional information when answering 
calls from the routes. These records also contain a required name and route number 
and up to four fields that can be defined to meet specific site needs. There is a 
prompt at the bottom of the screen for entering labels associated with the user-
defined fields.
Route Name–A unique name by which this route is known, up to 30 
characters (Required) 
Route Num–The 3-character number of this route, corresponding to a 
route number configured at the NEAX2400 MAT 
(Required) 
CCIS Indx–The 5-digit number that prefixes this route to identify the 
PBX in a centralized attendant configuration
Comment 1-4–Four fields of 25 characters each that can be defined to 
meet site-specific needs; when any of these is selected, a 
prompt is displayed for entry of its field label. 
						

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Attendant Management System Operations Manual Display Configuration
DID Numbers
DID Numbers are used to identify incoming calls only. When an incoming call 
arrives on a Direct Dial Number that is assigned in the PBX as a virtual number, 
this virtual number is forwarded to the main monitored number used for the 
operator, usually “0”. When the operator answers, the matching DID record will 
display in the Source Caller Window, along with up to four predefined fields. 
These records require the name and number fields. Up to four comment fields may 
be entered to meet specific site needs. A prompt at the bottom of the screen requests 
the next field label. When the field label is entered, it moves to the next available 
prompt.
DID Num–The unique five-digit virtual extension assigned at the 
NEAX MAT which identifies the called number. (Required) 
DID Name–The name associated with this location, up to 30 characters 
in length (Required) 
Comment 1-4–Four fields of 25 characters each that can be defined to meet 
site-specific needs; when any of these is selected, a prompt 
is displayed for entry of its field label.
Procedure 
Action Result
On the Display Configuration menu, 
enter 
i to select the Input Menu 
option. (1)The Input Menu Configuration screen 
displays the types of database records. 
(2)
To select the desired type of database 
record, enter the highlighted letter. 
Note:
In most cases, it is the first letter 
of the word. When the word be-
gins with a letter that has been 
used before, you can highlight the 
second letter.
A list of prompts appears with the fields 
of the selected record type in a pop-up 
window to the right.
Using the arrow keys, move the 
highlight to the desired field title and 
press 
Enter.On most record type configuration 
screens, the AMS automatically 
prompts for the label of a user-defined 
field.
The selected field title is placed in the 
next available 
Prompt: field. 
						

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Procedure 
(continued)
Action Result
Continue until all desired field titles are 
selected and displayed in the Prompt: 
fields. 
If you do not need to enter data in all 
eleven prompts, place the cursor in the 
last prompt choice and press the Space 
bar. The prompt will become blank and 
the cursor will move to the previous 
prompt. When you have finished 
entering data in the necessary fields, 
press Esc to save the changes.The Input Menu Configuration screen 
displays the types of database records. 
(2)
Ty p e  
y and press Enter to save the field 
titles, or
Ty p e  
n and press Enter to cancel the 
selections.The Attendant Status area displays 
“
Modified” to show that the change 
has been saved.
The Attendant Status area displays 
“
Record not modified” if the change 
was cancelled.
To exit the Input Menu Configuration 
screen, enter q (quit).The Display Configuration menu 
reappears. 
						

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Attendant Management System Operations Manual Display Configuration
Source Window
The Source Window option on the Display Configuration menu selects the fields 
from those configured in the Input Menu option to be displayed in the Source 
Window for answered calls. 
Figure 9-4   Source Window Configuration
Source Window 
Display
The first line of the Source Window on the call processing screen always displays 
the extension, the route and trunk, DID number called, or the ANI data received. If 
a name has been assigned to the equipment or external number, it is also displayed. 
The next four lines displayed can be configured by the record type through this 
option.
(1)
(2)
Calls Q’d
Attendant Status Attendant Management System
   Call StatusTrnfr
S      
Attendant-1 Tue Aug 17 09:02 am
D       *** Display Configuration ***
Arrow keys to move cursor,  to select,  to quit(3)
Input Menu
Source Window 
Directory Window 
Predefined Messages 
Message Window
Quit   
Arrow keys to move cursor,  to select,  to quit*** Source Window Configuration ***
Extensions
Employees
Internal
Locations
Routes
External Numbers
Quit 
Arrow keys to move cursor,  to modify,  to save    *** Employee Source Window ***
Primary Line:
Primary Line:
Line 1:
Line 2:
Line 3:
Line 4:
Dept
Bldg/Floor
Address
City
State
Zip
Fax #
CCIS Index
Title
Default RSC Extension Employee
Primary Line:
Extension, Route & 
Trunk, DID or ANI Number
Source
Henderson, F
Title:
Bldg/Floor:
 Messages:
   Comment:Internal ConnectedPrimary Line:
Configurable
Assigned Name/Location
Fields3601
2 Admin/3rd VP of Marketing
No calls from 9-10 am daily 
						

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About Source Window 
ConfigurationThe Source Window Configuration screen lists Line prompts representing each line 
of display in the Source Window on the call processing screen. The Primary Line 
prompts are followed by the field labels that are required for the selected record 
type. (See Figure 9-4, “Source Window Configuration” on page 131.) A pop-up 
window contains all of the other field labels configured for the selected record type 
via the Input Menu option. 
To select a field label, move the highlight down the list in the pop-up window until 
it is positioned on the desired label, then press Enter to accept it. The field label 
automatically moves to the next available Line prompt. Continue this process until 
all desired field labels are selected and positioned next to a prompt. Remember that 
the order of selection is the order in which the field labels appear in the Source 
Window. Selections take effect when the next user logs in and enters the call 
processing screen.
Multi-page Pop-up 
WindowIf more field labels have been configured through the Input Menu option than can 
fit in the pop-up window, use the arrow or page keys to move among the pages of 
display.
Procedure
Action Result
On the Display Configuration menu, enter s to 
select the 
Source Window option. (1)The Source Window Display Configuration 
screen shows the types of database records. (2)
To select the desired type of database record, 
enter the highlighted letter.
Note:In most cases, it is the first letter of the 
word. When the word begins with a letter 
that has been used before, the second or 
even third letter may be highlighted.
A list of line prompts appears with a highlight 
positioned on the first configurable prompt. The 
field labels available for the selected record type 
are displayed in a pop-up window to the right 
with a highlight positioned on the first field 
label. 
Using the arrow keys, move the highlight in the 
pop-up window to the desired field label and 
press Enter.The selected field label is placed in the next 
available 
Line#: field.
Continue until all desired field titles are selected 
and displayed in the 
Line#: fields. If you do not 
need to enter data in all lines, place the cursor in 
the last line choice and press the Space bar. The 
prompt will become blank and the cursor will 
move to the previous prompt. When you have 
finished entering data in the necessary fields, 
press Esc to save the changes.The message “
Do you want to save 
changes? (Y/N)
” appears.
Ty p e  
y and press Enter to save the field titles, or
Ty p e  
n and press Enter to cancel the selections.The Attendant Status area displays 
“
Modified” to show that the change has been 
saved.
The Attendant Status area displays “
Record 
not modified
” if the change was cancelled.
To exit the Source Window Display 
Configuration screen, press Esc.The Display Configuration menu displays. 
						

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Attendant Management System Operations Manual Display Configuration
Directory Window
The Directory Window option on the Display Configuration menu is used to select 
the three primary fields displayed in a Directory Lookup for employees, internal 
locations, and external numbers. It is also used to configure the fields that are 
displayed when a Directory Lookup record is expanded.
Figure 9-5   Directory Window Configuration Directory Lookup Display
The Directory Lookup display consists of three fields called Primary Line fields in 
this configuration. Two of these fields are required to be Employee (name) and 
Extension. The third can be defined through this option. When a Directory Lookup 
record is expanded, using the Tab key, up to eight fields can be displayed. These 
eight fields are also defined through this option.
Figure 9-6   Directory Lookup Display
(1)
(2)
Calls Q’d
   Attendant Status Attendant Management System
   Call StatusTrnfr
S      
Attendant-1
Tue Aug 17 09:02 am
D       *** Display Configuration ***
Arrow keys to move cursor,  to select,  to quit(3) Input Menu
Source Window 
Predefined Messages 
Message Window
Quit   Internal Locations
Directory Window 
Arrow keys to move cursor,  to select,  to quit*** Directory Window Configuration ***
Arrow keys to move cursor, to modify, to save/quit*** Employee Directory Window ***
Primary Line:
Primary Line:
Employees
Internal Locations
Line 1:
Line 2:
Line 3:
Line 4:
Line 5:
Line 6:
Line 7:
Line 8:Home City
Home Phone
Home State
Home Zip
Region
Primary Line:
Address
Home Addr Employee
Extension
Atley, Mike                  34298          Floater, Maintenance Crew   
Attison, Gary                19870          Human Resources Dept.   
Up/Down arrows to select,  to select,  to expand,  to quit
Expansion Fields Employee                     Extension      Note
Atherby, Jim                 32001          Suite G 4th Floor #3772
   Enter Name or Extension:  AtPrimary  Line
Atkinson, Kimberly           56839          Administration Office
Attendant-2      
Employee        Extension     Note
   Primary Ext:   32000
    Sta.Type 1:   Dterm Atherby, Jim     32001    Suite G 4th Floor #3772
        Tenant:   1
CCIS Indx:   0
   Scndary Ext:   0 
						

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About Directory 
Window ConfigurationThe Directory Window Configuration screen lists three Primary Line prompts, 
representing the three fields that are displayed for a record in the Call Processing 
Directory Lookup screen, followed by eight Line prompts. The first two Primary 
Line fields, Employee and Extension, cannot be changed, but the highlight bar is 
positioned on the third so that it can be changed. The eight Line#: prompts 
represent the fields that display when a selected record is expanded using the Tab 
key. The field labels shown for the third Primary Line and six of the eight Line 
prompts are default entries, included in the AMS software.
A pop-up window to the right contains the field labels configured through the Input 
Menu option for the selected record type and the Extension record type if 
applicable. To select a field label, move the highlight down the list in the pop-up 
window until it is positioned on the desired label, then press Enter to accept it. The 
field label is automatically placed at the next available Line prompt. Continue this 
process until all desired field labels are selected and positioned next to a prompt, 
then press Esc to stop the process. Remember that the order of selection is the order 
in which the field labels appear in the Directory Expansion Window. Selections 
take effect when the next user enters the call processing screen. 
Multi-page Pop-up 
WindowIf more field labels have been configured through the Input Menu option than can 
fit in the pop-up window, use the arrow or page keys to move among the pages of 
display.
Procedure
Action Result
On the Display Configuration menu, enter d to 
select the 
Directory Window option. (1)The Directory Window Display Configuration 
screen displays the types of database records. (2)
To select the desired type of database record, enter 
the highlighted letter.
Note:In most cases, it is the first letter of the word. 
When the word begins with a letter that has 
been used before, the second or even third 
letter may be highlighted.
A list of line prompts appears with the fields 
configured for the selected record type in a pop-up 
window to the right.
Using the arrow keys, move the highlight to the 
desired field label and press Enter.The selected field label is placed in the next 
available 
Line#: field.
Continue all desired field titles are selected and 
displayed in the
 Line#: fields. If you do not need 
to enter data in all prompts, place the cursor in the 
last prompt and press the Space bar. The prompt 
becomes blank and the cursor moves to the 
previous prompt. When you have entered data in 
the necessary fields, press Esc to save the 
changes.The message “
Do you want to save changes? 
(Y/N)
” is displayed.
Type 
y and press Enter to save the field titles, or
Type 
n and press Enter to cancel the selections.The Attendant Status area displays “
Modified” 
to show that the change was saved.
The Attendant Status area displays “
Record not 
modified
” if the change was cancelled.
Exit the Directory Window Display Configuration 
screen, press Esc.The Display Configuration menu reappears. 
						

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Attendant Management System Operations Manual Display Configuration
Predefined Messages
The Predefined Messages option on the Display Configuration menu is used to 
configure up to ten predefined messages which display for attendant selection in 
the message-taking function.
Figure 9-7   Predefined Messages Option
About Predefined 
Messages
Predefined Messages save the attendant time when recording messages for 
employees. The Predefined Messages screen lists up to ten prompts for entry of the 
messages that will be displayed on the call processing screen when the attendant is 
taking a message, as shown in Figure 9-8. Predefined messages are the most 
common types of messages that are taken for employees. The first message field 
serves as the default selection on the Message Taking window.
Figure 9-8   Predefined Message Window on Call Processing Screen
Calls Q’d    Attendant Status Attendant Management System
   Call StatusTrnfr
S      
Attendant-1
Tue Aug 17 09:02 am
D       *** Display Configuration ***
Arrow keys to move cursor,  to select,  to quit
Input Menu
Source Window 
Directory Window 
Predefined Messages 
Message Window
Quit   
3(1)
(2)
   ***  Predefined Messages  ***
Message 1:
Message 2:
Message 3:
Message 4:
Message 5:
 Message 6:
 Message 7:
 Message 8:
 Message 9:
Message 10:
Modify         Print          QuitPlease Call
Will Call Again
Urgent
Returned Your Call Telephoned
Called to See You
Desires to See You
***  Message Taking  ***
To:
     
   
Extension:
Note:
Note:Telephoned
Called to See You
Desires to See You
Please Call
Will Call Again
Urgent
Returned Your Call
 to post,  to cancelPredefined
Messages From:
Company:
  Phone:Sanderson, F Atherby, Jim
Message:Business Supplies, Inc.
(310) 555-2319
8390
Telephoned
Urgent 
						

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Display Configuration Attendant Management System Operations Manual
Procedure 
Modify the List of 
Messages
Print the List of 
MessagesAction Results
On the Display Configuration menu, 
enter 
p to select the Predefined 
Messages
 option. (1)The Predefined Messages screen displays 
prompts for entering the messages. (2)
Refer to the following sections of this 
chapter for descriptions of each function 
provided by the new command line.
To exit the Predefined Message screen, 
enter 
q to select the Quit command.The Display Configuration menu 
reappears.
Action Results
Using the arrow keys to move among the 
prompts, type one message per prompt 
and press 
Enter until the desired 
messages are entered. Then press 
Esc.The message “Do you want to save 
changes? (Y/N)
” is displayed.
Ty p e  
y and press 
Enter to save the 
messages, or 
Ty p e  
n and press 
Enter to cancel them.The Attendant Status area displays 
“
Modified” to indicate that the change 
has been saved. 
The Attendant Status area displays 
“
Record not modified” if the change 
was cancelled. The cursor is positioned 
on the command line.
Action Results
Enter p to select the Print command. The displayed list of messages is sent to 
the printer.