NEC Attendant Management System Operations Manual

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Attendant Management System Operations Manual Platform Management
Representative 
Screens The screens represented in Figure 10-7, “Set Menu Colors” on page 148 are shown 
in more detail below. Labels show the items from the right-hand list for which they 
demonstrate color changes:
Figure 10-8   (Screen #1 of Figure 10-7) - Data Entry
Figure 10-9   (Screen #2 of Figure 10-7) - Menu
  Input selected (e.g.   xxx  )     Title
Prompt Title
Prompts(e.g.,Employee)  Inputs  (e.g., xxx)
OAI AMS 
 ***Employee Input***
  Input message          
    Employee:   xxx
   Extension:   xxx
     Account:   xxx
 to accept
Time
       Title:   xxx
(Note: Background marked by 
_ _)
OAI AMS          Time
 *  Main Menu  *
Att Call  Trnfr Ams
alr   bsy    D    OnTitle
Options Title
Options
Options message  Option selected
 Option key letter
Att Status Title Calls Waiting Title
Call Status Title
   Operator
   Database
 Quit
 to select     (i.e., D, Q)
Att Status
Call Status
Trnfr Status Calls Waiting  (Note: Background marked by 
_ _)
Trnfr  Status Title
Call Status Title 
						

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Representative 
Screens (Cont.)
Figure 10-10   (Screen #3 of Figure 10-7) - Directory Lookup Screen
Figure 10-10  (Screen #4 of Figure 10-7) - Pop-Up Windows
Command selected
Source Title
OAI AMS         Time
Att Call  Trnfr   AmsJohn
Src
Dest Title
Destination
Command line (and) Special Dest
Note:
Changes made to Title, Att Status Title, Att Status, Call Status Title, Call Status, Trnfr Status Title, Trnfr 
Status, Calls Waiting  items in both foreground and background are also reflected on this screen.
Dir
Mary
27
Dir
 
alr   bsy    D     On Source InfoSelected Destination
Command key letter (in bold) 3821 1842 3820Rm Ext
Pge Prk Jeff *3822
Ext Rm
Fred 3800 12
Note:
 Changes made to screen items on the Operator Function screen are reflected in this screen, behind the pop-
up window.
Title pop up 
Input pop up
Commands pop up (and)
Command chosen
(Message pop up = Not Shown)Selected pop up   
Cmd key pop up (in bold)    Prompts pop up
OAI AMS         Time
Att Call  Trnfr   AmsJohn
Src
Dir
Mary
27
Dir
 
alr   bsy    D     On3821 1842 3820Rm Ext
Pge Prk Jeff *3822
Ext Rm
Fred 3800 12
* Msg Take *
xxx To :
Nxt   PrvFrom:  xxx 
						

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Representative 
Screens (Cont.)
Figure 10-11   (Screen #5 of Figure 10-7) - Call Processing Screen
Procedure
OAI AMS         Time
Att Call  Trnfr   AmsSrc   Con  Dst   Hld
alr   bsy   D     On
Incoming       Loops
Press ky
Call CCSA 1 48 Hd  Incoming Call Title
Loop message Incoming Call Text, Ltr,
Incoming Call msgLoop Title
Loop Number and  Text
and Call Count
Note 1:
Pressing NextPg
 four time replaces Screen #1 with this page, displaying the fifth page of listed items.
Note 2:
This screen also shows changes made to Title, Source and Destination, Att Status Title, Att Status, Call 
Status Title, Call Status, Trnfr Status Title, Trnfr Status, and Calls Waiting items in both foreground 
and background.
Amy   380Pete  481 1
Action Result
On the AMS Platform Management 
Menu, type 
s inside the brackets at the 
prompt and press 
Enter. (1)The Set Menu Colors screen appears. (2)
Press 
Enter to select the 
Change 
command.Color choices spread out to the right of 
the first screen item under the Color 
Selection heading. The cursor and an “X” 
are positioned on the current color 
selection.
Use the arrow keys or space bar to move 
the cursor and the “X” to the color of 
choice. Then press 
Enter.The screen(s) to the left on which the item 
is displayed show(s) the change in color, 
and the cursor is positioned on the next 
screen item in the Color Selection list.
Make all desired changes to the 
foreground and background of every 
AMS screen item. Use 
Esc to return to 
the first page of Color Selection items. 
Use the 
Nextpg and Prevpg 
commands to move among the Color 
Selection pages of items.
When all changes are complete, type 
q 
and press 
Enter to exit the Set Menu 
Colors option.The AMS Platform Management Menu 
reappears. 
						

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Display Table Record Count
The Display Table Count option on the AMS Platform Management Menu lists 
the internal AMS tables. For each table, it displays a count of the records it 
contains.
Figure 10-12   Database Table Record Count
Procedure 
InformiX dbaccess Copy U(1)
AMS Platform Management Menu
Options
AMS
Install Database
Remove Database
Build Database Indices
Erase Database Indices
Cluster Database Tables
Set Menu Colors
Key Pad Value Test
Terminal Maintenance
Enter Option: [ d  ]Logout UNIX InformiX dbaccess Utility
(2)
ant .........................
attendant ...................
employee  ...................
extension ...................
.
. .
internal locations ..........
message ......................
. .
.
speed .......................
.
.
.
.
Total number of records .....(4) (0)
(1349)
(2923)
(941)
(10)
(1) :
Display Table Count
Action Result
On the AMS Platform Management 
Menu, type 
d inside the brackets at the 
prompt and press 
Enter. (1)The AMS Database Table Record 
Count screen appears. (2) 
After the listing, a total number of 
records is displayed.
To exit the AMS Database Table 
Record Count screen, press 
Enter.The AMS Platform Management Menu 
reappears. 
						

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Key Pad Value Test
The Key Pad Value Test option on the AMS Platform Management Menu shows 
the key pad values.
Figure 10-13   Key Pad Value Test
Procedure 
(1)
AMS Platform Management Menu
Options
(2)
AMS
Install Database
Remove Database
Build Database Indices
Erase Database Indices
Cluster Database Tables
Set Menu Colors
Display Table Count
Terminal Maintenance
Enter Option: [ k  ] Logout UNIX InformiX dbaccess Utility
*** AMS Key Test ***
265 - 49 - 
Press ’)’ to quit
Key Pad Value Test
Action Result
On the AMS Platform Management 
Menu, type 
k inside the brackets at the 
prompt and press 
Enter. (1)The AMS Key Pad Value Test screen 
appears. (2)
Press keys to see numbers displayed. 
For example, press 
F1, then 
1, etc.The key pad values are displayed.
To exit the AMS Key Pad Value Test 
screen, press the right parenthesis “)”.The AMS Platform Management Menu 
reappears. 
						

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Terminal Maintenance
The Terminal Maintenance option on the AMS Platform Management Menu is 
used to assign or remove specific attendant devices so they automatically start the 
AMS session on the screen.
Figure 10-14   Terminal Maintenance
Procedure 
Enter Option: [ t  ]InformiX dbaccess Utility(1)
AMS Platform Management Menu
Options
(2) AMS
Install Database
Remove Database
Build Database Indices
Erase Database Indices
Cluster Database Tables
Set Menu Colors
Display Table Count
Key Pad Value Test
Logout UNIX
(2)
Terminal Maintenance
*** Attendant Terminals ***
Press q to quit Attendant terminals currently installed:            
Install, De-install or Restart an attendant terminal (i,d,s,r,q):                    
Action Result
On the AMS Platform Management 
Menu, type 
t inside the brackets at the 
prompt and press 
Enter. (1)The AMS Attendant Terminal screen 
appears. (2)
Press the key for the desired action, then 
press 
Enter.
Key Action
i Install
dDe-install
rReset
qQuitWhen prompted with “Enter name of    
terminal,” type the name of the device, 
beginning with
 tty, and press 
Enter.
To exit the AMS Attendant Terminal 
screen, press 
q.The AMS Platform Management Menu 
reappears. 
						

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InformiX dbaccess Utility
The Informix dbaccess Utility option on the AMS Platform Management Menu 
executes Informix’s dbaccess application, allowing the user to query and backup 
the AMS Informix database.
Figure 10-15   InformiX dbaccess Utility
InformiX dbaccess Utility
AMS Platform Management Menu
Options
AMS
Install Database
Remove Database
Build Database Indices
Erase Database Indices
Cluster Database Tables
Set Menu Colors
Display Table Count
Key Pad Value Test
Terminal Maintenance
Enter Option: [ x  ] LogoutUNIX 
						

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Attendant Management System Operations Manual Process and Error Messages
Chapter 11 Process and Error Messages
Process and Error Messages
The error messages from AMS are listed in alphabetical order. The attendant will 
also receive messages from UNIX which will change as UNIX changes. Three 
representative messages are:
“Permission denied”
“No such file or directory”
“File exists”
When UNIX messages are displayed, do the following:
1. From UNIX, log in as amsadm.
2. Select U for UNIX.
3. Type tail /oai/app/ams/log/errlog and press Enter.
The file name will be listed in the errlog to help correct the problem.
AMS Error Messages [%s] failed to become active within time limit.
The application named between the brackets timed-out. Increase the time-out value 
found in the application configuration and check the OAI link function.
[%s] must be running before ParkMgr can run.
The application named between the brackets must be initialized before the 
ParkMgr component can be initialized. Make sure the application name for the 
Daemon found inside the brackets matches the configured Daemon name in the 
APM and that the Daemon has been successfully initialized through the APM 
menus.
[%s] must be running before Server can run.
The application named between the brackets must be initialized before the Server 
component can be initialized. Make sure the application name for the Daemon 
found inside the brackets matches the configured Daemon name in the APM and 
that Daemon has been successfully initialized through the APM menus.
Apinform errored on daemon, see APM log.
An attempt to get OAI application information has failed. Refer to the APM log 
through the APM Operations Menu.
Apinform errored on prk mgr, see APM log.
An attempt to get OAI application information has failed. Refer to the APM log 
through the APM Operations Menu. 
						

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AMS Error Messages 
(Cont.)Apinform errored on server, see APM log.
An attempt to get OAI application information has failed. Refer to the APM log 
through the APM Operations Menu.
Apmsend error, see APM log records.
An error occurred while a message was being sent to an OAI application. Refer to 
the APM log on the APM Operations Menu. 
Attendant must be logged in to access statistics menu.
The stats function key was pressed before logging in to AMS.
Attendant must have database privileges to access statistics menu.
Only AMS attendants with database privileges may access this menu.
Att’s physical info has changed.
The attendant cannot go on-line until the Daemon and Server clear this tty’s 
information from shared memory. Initialize the Daemon and wait for the 
configured heartbeat time-out to expire before attempting to go on-line again from 
this tty terminal.
Bad type found in outstanding message list.
The Operator Menu Process (OMP) has received an unrecognized 
acknowledgment from the Server application. If the problem persists, back the 
attendant out past the login screen and then log back in.
Call Processing not available.
The OAI application components cannot establish communication with the PBX. 
Check the APM log file for error detail and make sure that the Ams_Daemon 
component is initialized.
Call record not found for deletion.
The listed call record cannot be found. This means there is an internal problem or 
a simple race condition that occurred when the caller abandoned the call just as the 
attendant attempted to answer it.
Call to be answered by another.
Retry answering the call, if a call still remains on the queue.
Cannot automate report at this time.
A record is being changed by another user. Try this procedure again later.
Cannot cancel automation at this time.
A record is being changed by another user. Try this procedure again later.
Cannot modify record at this time.
A record is being changed by another user. Try this procedure again later.