NEC Attendant Management System Operations Manual

							NDA-30046 Revision 4.0Page 97
Attendant Management System Operations Manual Login Name Maintenance
Add an Attendant
Use this option to add an attendant.
Figure 6-2   Add an Attendant
Procedure
*** Attendant Login Name ***
Operator Name:
Password:
Database Access:
Supervisor Privileges:
AddDeleteModifyViewPrintQuit
*** Attendant Login Name ***
Operator Name:
Password:
Database Access:
Supervisor Privileges:
Press  to return to command line
Action Result
Enter 
a to select the 
Add command. The cursor moves to the Operator 
Name field.
Ty p e  t h e  full name or number of the 
new operator, up to eight alphanumeric 
characters, and press 
Enter. Then type 
the password, up to ten alphanumeric 
characters, and press 
Enter. 
Note:You will not see the password 
when you type it.
The message “Do you want to insert 
this? (Y/N)” is displayed.
Ty p e  
y and press 
Enter to confirm the 
addition, or 
Type n and press 
Enter to cancel the 
addition.If entry is confirmed, the word 
“
Inserted” is displayed in the 
Attendant Status window to show that 
the record has been inserted into the 
database. 
“
Record not inserted” is displayed if 
the addition was cancelled. The cursor 
is positioned on the command line. 
						

							Page 98NDA-30046 Revision 4.0
Login Name Maintenance Attendant Management System Operations Manual
Delete an Attendant
Use this option to delete an attendant. This will prevent anyone from using this 
operator name to log in to the AMS.
Figure 6-3   Delete an Attendant
Search Function
The AMS can search for a specific name from the full list of attendant names when 
you enter the full attendant name. Names are not retrieved and displayed from 
partial entries.
Procedure
*** Attendant Login Name ***
Operator Name:
Password:
Database Access:
Supervisor Privileges:
AddDeleteModifyViewPrintQuit
*** Attendant Login Name ***
Operator Name:
Password:
Database Access:
Supervisor Privileges:
Press  to return to command line
Action Result
Enter 
d to select the 
Delete command. The cursor moves to the Operator 
Name field.
Ty p e  t h e  full name or number of the 
operator to be deleted and press 
Enter.The message “Do you want to delete 
this? (Y/N)” is displayed.
Ty p e  
y and press 
Enter to confirm the 
deletion, or 
Type n and press 
Enter to cancel the 
deletion.If deletion is confirmed, the word 
“
Deleted” is displayed in the 
Attendant Status window to show that 
the record has been deleted from the 
database. 
“
Record not deleted” is displayed if 
the deletion was cancelled. The cursor 
is positioned on the command line. 
						

							NDA-30046 Revision 4.0Page 99
Attendant Management System Operations Manual Login Name Maintenance
Modify an Attendant
Use this option to change the information associated with a particular attendant.
Figure 6-4   Modify an Attendant
Search Function
AMS can search the full list of attendant names for one in particular when the 
attendant name is entered in full. Names are not retrieved and displayed from 
partial entries.
Procedure
*** Attendant Login Name ***
Operator Name:
Password:
Database Access:
Supervisor Privileges:
AddDeleteModifyViewPrintQuit
*** Attendant Login Name ***
Operator Name:
Password:
Database Access:
Supervisor Privileges:
Press  to return to command line
Action Result
Enter 
m to select the 
Modify command. The cursor moves to the Operator Name 
field.
Ty p e  t h e full name or number of the 
operator to be modified and press 
Enter.If the entry is valid, the cursor moves to 
the password field for data entry.
Make a new entry to the password field as 
required and press 
Enter.The message “Do you want to save 
changes? (Y/N)” is displayed for 
confirmation before saving the changes.
Ty p e  
y and press 
Enter to save the 
changes, or 
Ty p e
 n and press 
Enter to cancel them.If the modification is confirmed, the 
notation “Modified” or “Record not 
modified” is displayed under Attendant 
Status to show that the record has been 
modified. 
“Record not modified” is displayed under 
Attendant Status to show that the 
modification has been cancelled. The 
cursor is positioned on the command line. 
						

							Page 100NDA-30046 Revision 4.0
Login Name Maintenance Attendant Management System Operations Manual
View Attendants
Use this procedure to display all attendant login names for on-screen viewing or 
printing.
Figure 6-5   Modify an Attendant
Procedure
*** Attendant Login Name ***
Operator Name:
Password:
Database Access:
Supervisor Privileges:
Calls Q’d Trnfr
S      
D      
*** Attendant Login Name ***
DownPage UpPage Search Top Bottom Print
Top of File
Name      Database Access   SuperviPrivileges
amy
john
lisa
mike
terryyes
no
no
yes
yesno
no
no
no
yes
End of File
AddDeleteModifyViewPrintQuit
Action Result
Enter 
v to select the 
View command. The second Attendant Login Names screen 
displays the list of attendants by name with their 
Database Access and Supervisor Privileges 
status. (3)
Use the 
DownPage command to move forward 
one page, the 
UpPage command to move back 
one page, the 
Top command to move to the 
beginning of the display, and the 
Bottom 
command to move to the end of the display.
Search the Display: 
Enter 
s to select the Search command. At the 
prompt, type the full name or number of the 
desired operator and press 
Enter.The display moves to highlight the desired 
name or number.
Print the Display: 
Enter 
p to select the Print command. At the 
prompt, enter 
f to print the whole file or s to 
print just the screen and press 
Enter.There is a pause while the file is sent to the 
printer. Then the command line reappears.
To exit the second Attendant Login Names 
screen, enter 
q (quit).The first Login Name Maintenance screen 
reappears with the cursor positioned on the 
command line. 
						

							NDA-30046  Revision 4.0Page 101
Attendant Management System Operations Manual Real–time Screening
Chapter 7 Real–time Screening
The Real-Time Screening option on the AMS Main Menu displays current 
attendant call processing activity for on-screen viewing and printing.
Figure 7-1   Real-Time Screening
Calls Q’d    Attendant Status Attendant Management System
   Call  StatusTrnfr
S      
Supervisor Tue Aug 17 09:02 am
D       ***  Main Menu ***
Database Administration
Login Name Maintenance
System Configuration
Display Configuration
Quit
5hdU^cY_^ =QY^dU^Q^SU
Call Processing(1)
(2)
Real-Time Screening*** Real-Time Screening ***
Att Name Status Time Source Type Dest Type Cnt
1 JOHN Conn   45 34033 Internal 16
2 BRENDA Conf 2:01 20341 CCSA 14
3 TOM Idle   30 14
4 KIRT Conn   10 30912 External 15
,@175E@. V_b `bUfY_ec cSbUU^ ,@1754?G>. V_b ^Uhd cSbUU^ ,5C3. d_ aeYd 
						

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Real–time Screening Attendant Management System Operations Manual
Display Fields
The field information displayed on the Real-Time screen is updated every second. 
The fields in the display are:
Att–Number of the attendant station.
Name–Name of the attendant currently logged onto the station.
Status–Status of the attendant at the station 
Idle, RBT - hearing ring-back tone or originating a call 
RBTH - transferring a call to an external extension that has not 
been answered, so that the source caller is on hold
Conn - connected to one caller
Dest - connected to the destination
Src - talking to the source caller with the destination on hold
Conf - in conference call with both source and destination
Time–Number of minutes that the attendant has been in that status.
Source–Current source caller.
Type–Type of call that the attendant is now processing.
Dest–Current destination caller.
Type–Destination caller’s equipment type.
Cnt–Number of calls this attendant has processed since login; this can vary 
due to recalls.
Note:
NEC recommends that this screen not be left unattended because it consumes 
processing power otherwise used in real-time operations.
Procedure
Action Result
On the Main Menu, enter r to select the 
Real-Time Screening option. (1)The Real-Time Screening display 
appears with changes in attendant status 
updated every second. (2)
Use the down arrow and up arrow keys 
to see the screens previous and following 
screens. Data for ten attendants is displayed on 
each screen, with five screens total.
To exit the Real-Time Screening display, 
enter q (quit).The Main Menu reappears. 
						

							NDA-30046 Revision 4.0Page 103
Attendant Management System Operations Manual System Configuration
Chapter 8 System Configuration
The System Configuration option on the Main Menu modifies configurable 
parameters that affect AMS functions.
Figure 8-1   System Configuration
Menu Options
The configurable parameters are grouped into three categories; Basic, 
Announcement, and Timer. Each category is an option on the System 
Configuration menu, which has the following options:
Basic Configuration–Parameters for data storage and management.
Announcement Configuration–Announcement trunks for held and parked 
calls, delays, and uncovered night hours.
Timer Configuration–Configuration of various time-out values that 
govern the length of time a call can be parked, 
camped-on, remain ringing, etc.
Queue Assignment–Assignment of queues to incoming routes and 
monitored numbers to enable attendants to 
receive incoming calls.
Orbit Numbers–Assignment of the numbers to be announced 
in paging for the paged parties to call to 
retrieve their calls automatically.
Each of these parameter categories is discussed in a section of this chapter.
(1)
(2)
Calls Q’d    Attendant Status Attendant Management System
   Call StatusTrn fr
S      
Supervisor Tue Aug 17 09:02 am
D       *** Main Menu ***
Database Administration
Login Name Maintenance
Display Configuration
Quit
Extension Maintenance Call Processing
Real-Time Screening
System Configuration
Arrow keys to move cursor,  to select,  to quit
Arrow keys to move cursor,  to select, 
						

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System Configuration Attendant Management System Operations Manual
Procedure 
Basic Configuration
Use the Basic Configuration option on the System Configuration menu to modify 
parameters that affect the way in which AMS supports attendant functions.
Figure 8-2   Basic ConfigurationAction Result
On the Main Menu, enter s to select the 
System Configuration option.The System Configuration menu 
displays.
Refer to the following pages for 
information about each menu option.
To exit the System Configuration 
menu, enter 
q (quit).The Main Menu reappears.
Calls Q’d    Attendant Status Attendant Management System
   Call StatusTrnfr
S      
Supervisor
Tue Aug 17 09:02 am
D       *** System Configuration ***
Basic Configuration (1)
(2)
Announcement Configuration 
Timer Configuration 
Queue Assignment 
Orbit Numbers 
Quit   
Arrow keys to move cursor,  to select,  to quit      *** Basic Configuration ***
     Modify         Print        QuitAttendant #
50 336
No
Direct
Ye s Ye s
Ye s Alternate VIP Procedure:Night Station: Audio Call Indication:Multiple Recall: Default Transfer Type: Operator Options Screen: Max Records from Queries: Message Deletion Time (hours):Att Name label (include #’):
Ye s Auto Directory Screen:
Ye s Printer Name: 
						

							NDA-30046 Revision 4.0Page 105
Attendant Management System Operations Manual System Configuration
Procedure
Modify the Basic 
ConfigurationAction Result
On the System Configuration menu, 
enter 
b to select the Basic 
Configuration
 option.The Basic Configuration screen 
appears.
Refer to the following sections of this 
chapter for descriptions of each 
function provided by the new command 
line.
To exit the Basic Configuration screen, 
enter 
q (quit).The System Configuration Menu 
appears.
Action Result
Enter 
m to select the 
Modify 
command.The first field is highlighted.
Use the arrow keys to move among 
fields, the space bar to toggle between 
field options, and the backspace key to 
erase previous entries. 
Type new data according to the field 
definitions listing in the following 
section, pressing 
Enter after each 
entry.After the last 
Enter, the message “Do 
you want to save changes? (Y/N)” 
appears.
Ty p e  
y and press 
Enter to save any 
changes, or 
Ty p e  
n and press 
Enter to cancel them.If the changes are saved, the word 
“Modified” is displayed under 
Attendant Status to indicate that the 
change has been saved. 
“Record not modified” is displayed if 
the change was cancelled. The cursor is 
positioned on the command line. 
						

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System Configuration Attendant Management System Operations Manual
Basic Configuration Field Definitions
Field Name Field Definition
Att Name Label The form in which the attendant name 
is notated throughout AMS. This must 
contain a pound sign (#).
Message Deletion Time The amount of time in hours after 
which AMS deletes messages that have 
been delivered.
Max Records from Queries The maximum number of records that 
are displayed as a result of a Directory 
Lookup.
Operator Option Screen Whether an attendant with no 
supervisory or database privileges 
should first enter one option screen or 
go straight into call processing:
Ye s: Will have one option menu 
first. This option saves time if 
you need to go offline and 
then right back online due to 
error.
No: Go right into call processing 
after entering the name and 
password. There is one less 
keystroke than if the answer is 
“yes.”
Default Transfer Type The type of transfer, whether direct or 
screened, that serves as the default 
selection.
Multiple Recall Whether timed-out calls are sent to all 
attendants or are recalled to the 
individual attendant, using the 
following options:
Ye s: Send to all attendants as 
xxxxxT.O. incoming calls.
No: Recall to individual attendant. 
If the individual attendant is 
not logged in, the call will be 
routed to another attendant.
Audio Call Indication Whether the attendant CRT is to sound 
a beep.