NEC Attendant Management System Operations Manual

							NDA-30046  Revision 4.0Page ix
Attendant Management System Operations Manual FIGURES
LIST OF FIGURES
Figure TitlePage
1-1 Attendant Management System  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
1-2 Screen to Screen Movement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3
1-3 Supervisor and Attendant Password Access Privileges  . . . . . . . . . . . . . . . . . . . . . . . .  5
1-4 Password Entry Screen for Static Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6
1-5 Password Entry Screen for Network Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7
1-6 Attendant ID Confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
1-7 Selecting the Attendant ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
1-8 Inactivity Advance Warning Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  9
1-9 AMS Main Menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10
2-1 Super User Root . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  14
2-2 Status Message (1 of 4)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  14
2-2 Status Message (2 of 4)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
2-2 Status Message (3 of 4)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
2-2 Status Message (4 of 4)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
2-3 Login Name Installation (1 of 4)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
2-3 Login Name Installation (2 of 4)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
2-3 Login Name Installation (3 of 4)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  16
2-3 Login Name Installation (4 of 4)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  16
2-4 Status Message (1 of 2)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  16
2-4 Status Message (2 of 2)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  16
2-5 Configuring the APM Components (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  17
2-5 Configuring the APM Components (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  17
2-6 AMS/Informix Prompt  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  17
2-7 The Informix Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  18
2-8 AMS Database Prompt (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  18
2-8 AMS Database Indices Prompt (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  18
2-9 Installation Complete Status Message  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  18
2-10 SCO UNIX Subsystem Database  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  19
2-11 Attendant Station Configuration  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  31
2-12 AMS Platform Management  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  32
2-13 System Configuration  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  34
3-1 Call Processing Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  37
3-2 Loop Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
3-3 Source Area  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
3-4 Destination Area  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  42
3-5 Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
3-6 Outgoing Call Placement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  44
3-7 Operator Functions for Incoming Calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  45
3-8 Cancel Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  48
3-9 Hold Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  48
3-10 Release Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  49
3-11 Busy Camp Command  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  49
3-12 Source Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  50
3-13 Dest Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  50
3-14 Talk Command  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  51
3-15 Override Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  51 
						

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FIGURES Attendant Management System Operations Manual
Figure TitlePage
3-16 Forward Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  53
3-17 Do Not Disturb Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  55
3-18 Park A Caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
3-19 Join Park Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  59
3-20 Directory Command  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  61
3-21 Message Command  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  64
3-22 Take A Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  65
3-23 Retrieve A Message  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  67
3-24 Printing A Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  69
4-1 Database Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  71
4-2 Add A Record  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  76
4-3 Delete A Record  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  78
4-4 Modify A Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  80
4-5 View Database Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  82
4-6 Print Database Records  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  84
5-1 Extension Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  85
5-2 Add an Extension  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  86
5-3 Delete an Extension  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  88
5-4 Modify An Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  90
5-5 View Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  91
5-6 Print Extensions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  93
6-1 Login Name Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  95
6-2 Add an Attendant  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  97
6-3 Delete an Attendant  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  98
6-4 Modify an Attendant  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  99
6-5 Modify an Attendant  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  100
7-1 Real-Time Screening  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  101
8-1 System Configuration  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  103
8-2 Basic Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  104
8-3 Announcement Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  108
8-4 Timer Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  110
8-5 Queue Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  113
8-6 Orbit Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  117
9-1 Display Configuration  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  121
9-2 Input Menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  123
9-3 Database Administration Data Entry Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  124
9-4 Source Window Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  131
9-5 Directory Window Configuration Directory Lookup Display. . . . . . . . . . . . . . . . . . . .  133
9-6 Directory Lookup Display  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  133
9-7 Predefined Messages Option  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  135
9-8 Predefined Message Window on Call Processing Screen  . . . . . . . . . . . . . . . . . . . .  135
9-9 Message Window Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  137
9-10 Message-Taking Window  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  137
10-1 Platform Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  139
10-2 Install Database  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  141
10-3 Remove Database  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  142
10-4 Make Database Indexes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  143 
						

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Attendant Management System Operations Manual FIGURES
Figure TitlePage
10-5 Erase Database Indexes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  144
10-6 Rebuild Database Indexes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  145
10-7 Set Menu Colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  146
10-8 (Screen #1 of Figure 10-7) - Data Entry  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  147
10-9 (Screen #2 of Figure 10-7) - Menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  147
10-10 (Screen #3 of Figure 10-7) - Directory Lookup Screen . . . . . . . . . . . . . . . . . . . . . . .  148
10-10 (Screen #4 of Figure 10-7) - Pop-Up Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  148
10-11 (Screen #5 of Figure 10-7) - Call Processing Screen . . . . . . . . . . . . . . . . . . . . . . . .  149
10-12 Database Table Record Count  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  150
10-13 Key Pad Value Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  151
10-14 Terminal Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  152
10-15 InformiX dbaccess Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  153 
						

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FIGURES Attendant Management System Operations Manual
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							NDA-30046  Revision 4.0Page 1
Attendant Management System Operations Manual Introduction
Chapter 1 Introduction
The Attendant Management System (AMS) is a dynamic, on-screen computer 
emulation and enhancement of the business attendant console. AMS combines the 
NEC HDAC or D
term phone with a keyboard and color ANSI monitor that are 
connected to a computer. The computer is equipped with the multi-tasking UNIX 
System V operating environment, the NEC Applications Manager support 
platform, and a comprehensive package of internal software components.
Figure 1-1   Attendant Management System
The NEC Open Applications Interface (OAI) enables communication between the 
AMS and the NEAX2400 IMS. When the HDAC or Dterm is connected to the 
NEAX2400, the OAI allows the screens on the ANSI monitors to show call 
processing information and the attendants to issue call processing requests from the 
keyboard.
Internal Station
Paging SystemRemote Computer
NEAX 2400
IMS
N
e
t
w
o
r
k Computer with UNIX,
APM, Applications
CRT access to
computer
software Attendant Management System
Operator Station
ANSI monitor
& keyboard HDAC/HeadsetSerial
Connection Music
Announcement Trunk
Trunk
Lines 
						

							Page 2NDA-30046 Revision 4.0
Introduction Attendant Management System Operations Manual
Manual Organization
This manual is organized around the AMS Main Menu, as follows:
Chapter 2 – Installation 
This chapter describes the hardware and software installation of AMS as well 
as the configuration files, databases, and other data and equipment assignments 
required by AMS. 
Chapter 3 – Call Processing Option 
This chapter provides an illustrated reference and procedural guide to all of the 
functions provided to AMS attendants. If attendants are not authorized for 
database management, entering an attendant login name and password moves 
the attendant directly onto the Operator Menu.
Chapter 4 – Database Administration Option 
This chapter describes management of the various types of database records 
required by AMS, including employees, internal locations, external numbers 
(ANI), route numbers, attendant stations, and speed-dial keys. 
Chapter 5 – Extension Maintenance Option
This chapter describes management of all of the extensions that may be needed 
for the Directory Assistance function or for those that contain more information 
useful to an attendant when answering calls from an extension. 
Chapter 6 – Login Name Maintenance Option
This chapter describes the functions available for assigning and maintaining the 
login names and passwords. 
Chapter 7 – Real-Time Screening Option 
This chapter describes how the supervisor can display attendant call processing 
activity, with real-time display of changes as they occur in the system. 
Chapter 8 – System Configuration Option
This chapter describes modifiable configuration parameters that are basic to the 
entire AMS system, including several that affect call processing activity, 
incoming routes to each attendant, and the priority system by which incoming 
calls are answered.
Chapter 9 – Display Configuration Option
This chapter describes the processes by which the supervisor can define the 
fields that are displayed for input and for information during daily operation 
within the AMS. You can use this option to make the AMS on-screen displays 
site-specific.
Chapter 10 – Platform Management
This chapter provides illustrated instructions for performing various tasks in the 
software platform that supports AMS, including backing up the database, 
managing database indexes, resetting AMS screen colors, and displaying AMS 
records.
Chapter 11 – Process and Error Messages
This chapter presents an alphabetical list of the messages that may appear 
throughout AMS screen operations, with a brief description of their meaning 
and recovery measures, if needed. 
						

							NDA-30046 Revision 4.0Page 3
Attendant Management System Operations Manual Introduction
Chapter LayoutMost often, Main Menu options are pathways to second-level menus of options, 
new series of command functions, or Call Processing screen functions. The 
chapters in this manual describe tasks in the same order as the tasks are presented 
on the Main Menu and its submenus. Each multi-level chapter begins with an 
overview of the entire chapter. Then, each second-level menu option, command, or 
function is described in a separate section. Each section includes an illustration of 
the screen(s) or window(s) you use to perform a procedure, information related to 
the procedure, and step-by-step instructions.
The graphics in this manual show both what is displayed on the terminal screens 
and the movement from screen to screen, as shown below in Figure 1-2.
Figure 1-2   Screen to Screen Movement
This manual shows movement between screens by numbers in parentheses beside 
each screen in the graphic. This movement is shown in the same way in each 
procedure where the screens are discussed.
ProceduresEach description includes step-by-step instructions on how to select and move to 
the required screen and how to perform all possible actions. The procedures are 
presented in a two-column layout. The left column contains the action to be taken 
and the right column shows the results of that action. This manual also provides the 
field names on the left and the corresponding definitions on the right for screens 
that require field entries.
Attendant Management System      Tue Aug 17 09:02 am
*** Main Menu ***
Call Processing
Quit Database Administration
   *** Database Administration ***
Route Numbers     Internal (2)
(3) (1)
Employees   *** Employees ***
Name:
Title: Extension:
Action Result
On the Main Menu, select the Database 
Administration option. (1)The Database Administration menu 
appears. (2)
On the Database Administration menu, 
select the Employees option.The Employees data entry screen 
appears for data entry. (3) 
						

							Page 4NDA-30046 Revision 4.0
Introduction Attendant Management System Operations Manual
General Key UseThroughout AMS, the following keys generally serve the purposes shown for each:
Enter–Accepts a highlighted selection or field entry.
Esc – Generally exits the current screen or action and redisplays the 
last screen or action.
Arrow keys – Move the cursor in the direction shown.
Space Bar – Selects an option when more than one is available in a field; 
serves to toggle among scrolled or side-by-side options in a 
field.
Backspace – Erases any existing data in a field.
Tab key – Expands on-screen information about entries to a highlighted 
field.
Note:
These keys generally work as noted above. However, certain procedures use these 
keys differently or use other keys and key combinations. This manual notes the 
situations where these keys may differ.
Operator Features
AMS attendants experience the speed and accuracy of computer-enhanced call 
processing. The AMS interactive on-screen interface makes it possible to perform 
the functions common to a business attendant console, including:
 Display and retrieve call destinations from a computer database for automatic 
call placement. 
 Park incoming calls on an announcement trunk for paging purposes and 
subsequent retrieval.
 Enter messages for employees for later retrieval.
Supervisor Features
AMS provides the following user-friendly, menu-driven supervisory capabilities, 
secured by password security, for managing AMS attendant resources:
 Administration of the large variety of database records that are required by the 
AMS attendant features, including internal/external telephone numbers, 
employee data, and speed-dial keys
 Management of extension assignments within the AMS environment
 Management of system configuration information that affects data storage and 
management as well as attendant call processing
 Administration of the AMS password security system and assignment of access 
levels
 Viewing of an on-screen display of real-time attendant activity 
						

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Attendant Management System Operations Manual Introduction
Unique FeaturesAMS offers unique features not available previously on the attendant consoles it 
emulates. These features make it possible to custom-fit AMS services to each 
organization’s needs. With AMS, you can tailor the database records to site 
requirements and select the information displayed on the attendant screen for 
source and destination callers.
Password Security Login Name
Login names can be configured with or without supervisor privileges. A login 
name configured with supervisor privileges can access the Main Menu for 
managing the system and the database. Other login names allow the user to access 
call processing functions and can be configured for Database Administration 
privileges.
Figure 1-3   Supervisor and Attendant Password Access Privileges
Attendant ID
If the attendant enters 0 at the Attendant ID prompt in the password entry screen 
from a network terminal, the login name must have supervisory privileges. 
Otherwise, the attendant will not be allowed to log in to the AMS. When a login 
name without supervisor privileges is entered with the Attendant ID of “0,” the 
message “Does not have supervisory privileges” appears at the bottom of the 
screen and the attendant must attempt to log in again. (See “Logging In From a 
Network Terminal” on page 7 for more information.)
Attendant
    Call Processing
           or
    Call Processing
Database AdministrationSupervisor
Database Administration
Extension Maintenance
 Login Name Maintenance
    Real-Time Screening
   System Configuration
   Display Configuration
Password Entry 
						

							Page 6NDA-30046 Revision 4.0
Introduction Attendant Management System Operations Manual
Entering and Exiting AMS
Logging In To a Static 
Te r m i na lType ams at the login prompt and press Enter to log in at the UNIX level. Enter 
the password at the prompt if a password prompt appears. (Some systems do not 
use access security at this level.) 
Note:
The UNIX login may not be required if the AMS is configured to automatically 
display the AMS login screen. (See “Constantly Display The Login Screen” on 
page 32 for more information.)
Once you are logged in to the static terminal, the AMS password entry screen 
appears as shown in Figure 1-4 below. 
Figure 1-4   Password Entry Screen for Static Terminals
Note:
To enter AMS, you must type your login name and password exactly as configured 
by the Supervisor through the Login Name Maintenance option on the AMS Main 
Menu. (See Chapter 6, “Login Name Maintenance,” on page 95 for more 
information.)
At the Login Name prompt, type your login name and press Enter. The cursor 
moves to the password prompt. Type your password and press Enter to enter the 
AMS.
Attendant Management System 
        *** NEC Proprietary ***
  to accept,  to quit
 Login Name:
                     
 Password:Wed Feb 2 11:23 am