NEC Attendant Management System Operations Manual

NDA-30046 Revision 4.0Page 107
Attendant Management System Operations Manual System Configuration
Print the Basic 
Configuration
Night Station The “night mode” number where all 
incoming calls are rerouted when no 
attendant station is logged on and no 
night ANT is configured. If a number is 
not specified here and no night ANT is 
configured, all incoming calls hear 
ring-back tone until they hang up.
Alternate VIP Procedures The VIP procedures.
Ye s: When a VIP employee is 
selected from the...

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Announcement Configuration
The Announcement Configuration option on the System Configuration menu 
specifies the required announcement trunks.
Figure 8-3   Announcement Configuration
Procedure
Calls Q’d    Attendant Status Attendant Management System
   Call StatusTrnfr
S      
SupervisorTue Aug 17 09:02 am
D       *** System Configuration ***
Basic Configuration (1)
Announcement Configuration 
Timer...

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Attendant Management System Operations Manual System Configuration
Modify the 
Announcement 
Configuration
Announcement Configuration Field Definitions 
Print the 
Announcement 
ConfigurationAction Result
On the Announcement Configuration 
screen, enter 
m to select the Modify 
command.
 
The first field is highlighted.
Use the arrow keys to move among 
fields and the backspace key to erase 
previous entries. Revise data as needed 
according to the field definitions below....

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Timer Configuration
The Timer Configuration option on the System Configuration menu is used to 
specify the various time-out values required by AMS for call processing purposes.
Figure 8-4   Timer Configuration
Procedure
Calls Q’d    Attendant Status Attendant Management System
   Call StatusTrnfr
S      
SupervisorTue Aug 17 09:02 am
D       *** System Configuration ***
Basic Configuration (1)
(2)...

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Attendant Management System Operations Manual System Configuration
Modify the Timer 
Configuration
Action Result
On the Timer Configuration screen, 
enter 
m to select the Modify 
command.
 
The first field is highlighted.
Use the arrow keys to move among 
fields and the backspace key to erase 
previous entries. Revise data as needed 
according to the field definitions below. 
Press 
Enter after each entry.
Type new data according to the field 
definitions listing in the...

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No Answer Time-out In a Direct transfer, amount of time in 
seconds that a caller waits for the 
destination station to answer before 
being rerouted back to an attendant as a 
NansT.O. call. See Multiple Recall in 
Basic Configuration Field 
Definitions on page 106 for more 
information.
Orbit Reuse Time Number of seconds an orbit number 
remains unavailable between uses in 
paging.
Audio Call Indication...

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Attendant Management System Operations Manual System Configuration
Print the Timer 
Configuration
Queue Assignment
The Queue Assignment option on the System Configuration menu allows the user 
to specify the OAI-monitored numbers needed by the AMS to queue calls.
Figure 8-5   Queue Assignment
About Queues
AMS monitors the OAI-monitored numbers assigned on the PBX for incoming 
calls. When an incoming call arrives at a monitored number, AMS detects it and 
updates the queue...

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Procedure
Modify the Queue 
AssignmentAction Result
On the System Configuration menu, 
enter 
q to select the Queue 
Assignment 
option.The Queue Assignment screen appears.
Refer to the following sections of this 
chapter for descriptions of each 
function provided by the new command 
line.
To exit the Queue Assignment screen, 
enter 
q (quit).The System Configuration Menu 
appears.
Action Result
On the...

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Attendant Management System Operations Manual System Configuration
Queue Assignment Field Definitions
Field Name Field Description
Operator The queue that receives the following 
calls:
Dialed to the operator number
RingDown trunks (MAT 
command ACNO)
Recalls when station transfers an 
outside call to ATT (RCL).
These are queued as Internal, External, 
and StaXfer.
Intercept (ICPT) The queue that receives calls from 
unassigned station numbers or vacant 
level to Vacant....

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Hold (system) The queue in which calls are held.
Camping (system) The queue in which calls are camped.
Parking (system) The queue in which calls are parked.
Park Timeout The queue that receives timed-out 
parked calls.
NANS Timeout The queue that receives calls that 
timed-out while waiting for an answer.
Camp Timeout The queue that receives timed-out 
camped calls.
Queue Assignment Field Definitions
Field...