NEC Attendant Management System Operations Manual

NDA-30046 Revision 4.0Page 159
Attendant Management System Operations Manual Process and Error Messages
AMS Error Messages 
(Cont.)Configured # of attendants must be below 50.
The configured number of attendants is too high. Enter the APM configuration 
menu and lower the number.
Could not monitor att.
The application cannot monitor the attendant. Make sure the extensions and logical 
numbers configured for this attendant are valid.
Could not monitor call queue.
The application cannot monitor the call...

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AMS Error Messages 
(Cont.)Daemon has no association.
The Daemon cannot get an OAI association with the PBX. Recheck all OAI 
configurations at the MAT and all OAI configurations in the APM, and then re-
initialize the Daemon.
Database error.
This message is displayed only in menus. Check the error with this number in the 
log file for details.
Db error when finding speed dial.
An error occurred when...

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Attendant Management System Operations Manual Process and Error Messages
AMS Error Messages 
(Cont.)Error closing facilities
The application cannot close the OAI facilities in the PBX, probably because of an 
error in the PBX. The PBX error code value (xxxx) gives further detail about this 
error.   Refer to the PBX manuals for this information. Check OAI assignments on 
the PBX MAT and verify the OAI application configurations that were entered 
during installation. No...

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AMS Error Messages 
(Cont.)Error getting AMS Daemon name from file.
An error occurred while the application was retrieving the Daemon application 
name.   Make sure that the file configured for the Daemon within the APM Amsfile 
directory exists, that the name itself exists, and that the directory exists. Check the 
UNIX error number for more detail.
Error getting call records.
An error occurred while...

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Attendant Management System Operations Manual Process and Error Messages
AMS Error Messages 
(Cont.)Error initializing shared memory
The application cannot initialize recall shared memory. Terminate all AMS 
processes. Check the AMS configuration database values for the shared memory 
keys and make sure they are unique among applications running on the system. 
Reinitialize. If the problem persists, check UNIX kernel shared memory 
parameters. Then, if the problem still...

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AMS Error Messages 
(Cont.)Error locking record in tidx table. Db & automated rpt gen discrepancy.
An error occurred because two people have attempted to add, change, or delete a 
time index at the same time. This has caused a difference between the Informix 
database and other internal system tables that must be in agreement. This is a rare 
but significant error occurring between Informix and the...

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Attendant Management System Operations Manual Process and Error Messages
AMS Error Messages 
(Cont.)Error opening semaphore.
The application cannot open the call records semaphore. Terminate all AMS 
processes. Check the AMS configuration database values for the shared memory 
keys, make sure they are unique among applications running on the system, then 
reinitialize. If the problem persists, check UNIX kernel shared memory 
parameters. If the problem continues, terminate...

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AMS Error Messages 
(Cont.)Error querying tty table.
An error occurred while the application was querying the tty table. For error detail 
and required recovery, find the message in this chapter if it is a -9,000 number or 
in the Informix manual if it is a -10,000 number. If the number is in the 10,000 
series, the last three digits are the Informix error code.
Error reading APM database.
The...

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Attendant Management System Operations Manual Process and Error Messages
AMS Error Messages 
(Cont.)Error sending ack to att [%d]
An error occurred while the application was attempting to send an 
acknowledgment to the attendant.   Terminate all application processes and halt the 
APM system. Log into the AMS Platform Management Menu with amsadm and 
select the UNIX option. Type the command /oai/utils/rmipc at the prompt, then 
press Enter. Restart the APM system, then...

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AMS Error Messages 
(Cont.)Error sending SMFR[%d] for att [%d] [err=0x%x].
An error occurred while the application was trying to stop or start monitoring a 
number. The number given in the message is a PBX error code. Check the PBX 
manuals for more detail. This is usually non-critical and occurs in a race condition.
Error setting announcement retry timer.
An error occurred while the application was...