NEC Attendant Management System Operations Manual

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Attendant Management System Operations Manual Process and Error Messages
AMS Error Messages 
(Cont.)Error setting orbit timer.
An error occurred while the application was attempting to set an orbit timer. 
Terminate all application processes and halt the APM system. Log into the AMS 
Platform Management Menu with amsadm and select the UNIX option. Type the 
command /oai/utils/rmipc at the prompt, then press Enter. Restart the APM 
system, then restart the application...

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AMS Error Messages 
(Cont.)Error stopping monitoring on orbit.
The application cannot cancel monitoring on an orbit. This can happen if 
monitoring was cancelled before or if communication with the PBX has failed. If 
the application does not recover normally, it may be terminated using the Kill 
option in the APM menu. Once the OAI link is re-established, restart the 
application.
Error stopping...

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AMS Error Messages 
(Cont.)Error when finding route in database (Db error when finding trunk).
An error occurred while the application was attempting to find a route in the AMS 
Informix database. If it is a -9000 number, contact the system distributor. If it is a 
-10,000 number, check the Informix manual. Use the last three digits as the error 
code.
Error when finding source caller in database (Db...

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AMS Error Messages 
(Cont.)Minor error when receiving data.
There is a problem with a UNIX interprocess communication. Terminate all 
application processes and halt the APM system. Log into the AMS Platform 
Management Menu with amsadm and select the UNIX option. Type the command 
/oai/utils/rmipc at the prompt, then press Enter. Restart the APM system, then 
restart the application processes. If the...

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AMS Error Messages 
(Cont.)Previous error.
An error was found that is associated with the previously displayed error message.
Problem receiving acknowledgement.
An invalid acknowledgment code has been received from the Daemon application. 
The attendant station will recover on its own. If the problem persists, back the 
attendant out past the login screen using the Esc key and log back in.
Problem...

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AMS Error Messages 
(Cont.)Received srv ack we weren’t expecting.
A minor protocol error occurred. If the application does not recover normally, log 
out all attendant stations and terminate. Then restart all OAI applications.
Received unexpected acknowledgment.
The application has received an unrecognized data message. Verify that no other 
application is using the same queue key. If the problem...

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Unable to handle acknowledgment.
The attendant station software has received an unrecognized acknowledgment 
from the Server application. If the problem persists, back the attendant out past the 
login screen using the Esc key and log back in.
Unknown att status [%d] in shared memory.
This message may mean a corruption of shared memory. If the problem persists, 
log everyone out and terminate the...

Process and Error Messages Attendant Management System Operations Manual
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Attendant Management System Operations Manual AMS Upgrade Procedures
Appendix A AMS Upgrade Procedures
Version 2.0 of the AMS contains new features and changes to the employee 
database table. In order to correctly install the employee table, you must unload, 
drop, and reload the database in the new format. The following procedures explain 
how to accomplish this task.
Before beginning the upgrade procedure, you should make a tape backup of the 
Informix database and...

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Step 2: Performing 
a Tape BackupPerforming a tape backup preserves a snapshot of the current AMS database 
contents and configuration as well as any other database using Informix on the 
UAP, such as AMS Statistics. You do not want to back up the database during call 
processing hours because temporary records such as calls just transferred, calls on 
hold, and attendants logged in would also be backed...