NEC Attendant Management System Operations Manual

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Attendant Management System Operations Manual Call Processing
Call Parking
The Park command is used to place a source caller on either an announcement 
trunk or a monitored number for paging purposes. When the Park command is 
used, the Call Parking window is displayed over the Operator Functions screen. 
The Source area below it contains information about the caller.
Figure 3-18   Park A Caller
(1)
ORBIT: 52000
3 *** Operator Functions ***
Press letter for function,  or...

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General Information
To park an incoming call, select the Park command, type the name of the party to 
be paged, and press Enter. These are the characteristics of call parking:
Using the name of the party being paged when parking a call makes retrieving 
the call easier when the paged party responds. This name also appears in the 
Attendant Status window. If the paged party does not answer the page within the...

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Parked Call Retrieval
The JoinPark command retrieves a parked caller for connection with a paged party 
or to an idle attendant.
Figure 3-19   Join Park Command
General Process
Retrieve a parked call by selecting the JoinPark command and then entering the 
name of the party who was paged at the prompt. The AMS searches the parked calls 
and alphabetically displays any that match the entry. Move the highlight to...

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Cancel and ExitPress the Esc key at any time to cancel the call park retrieval function and return 
the screen to the display from which the retrieval was initiated. Escaping the Call 
Park Retrieval window, however, does not release the paged caller.
Record StorageNote that records of successfully joined calls are automatically deleted from the 
database. Abandoned call records remain for the amount of time...

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Directory Assistance
The Directory command accesses the AMS directory assistance database to 
identify the destination of a call. Select this command from Operator Functions 
when the station is in “Idle” status or while the attendant is connected to a source 
caller.
Figure 3-20   Directory Command
General Process
When a call is answered, AMS automatically displays any source information 
available on that...

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Type of TransferUse the left and right arrow keys to select between a direct and a screened 
transfer. If you select a direct transfer, press Enter to transfer the source caller to 
the currently selected extension. The attendant is released, and the cleared Operator 
Functions screen reappears. If you select a screened transfer, the source caller is 
placed on hold and hears music. The Attendant can stay on the...

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Procedure
Action Result
Enter i to select the Directory command The “Enter Name or Extension:” prompt 
appears, highlighted for data entry.
Type the name or the extension to be called and 
press Enter.
Note:
The database search can be performed 
with as little as the first letter of the name 
or the first digit of the number. The search 
is case-sensitive.
The database is searched for matches to the 
letter(s) or...

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Messaging
Use the Message command to record messages for employees, display messages 
for the current source caller, print messages for employees, or delete the displayed 
messages.
Figure 3-21   Message Command
General Process
Select the Msg command and then choose to take, retrieve, or print messages. After 
selecting the action at the prompt. enter the name or extension of the desired party 
at the prompt. The...

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Message TakingUse the Take_Msg command to record a message for an employee. Take_Msg 
uses both free entry of a message and pre-defined messages configured in the 
Display Configuration option. (See “Predefined Messages” on page 135 for more 
information.)
Figure 3-22   Take A Message
General Process
Select the 
Take_Msg command to begin taking a message, then enter the name or 
extension of the desired party at...

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No Caller 
If the Take_Msg command is selected in the absence of a source caller, the 
procedure is the same except that the cursor is positioned on the From field for 
entry of the name of the message sender. Leave any fields except the From and the 
first Note fields blank by pressing Enter.
Procedure 
 
Action Result
Press Enter to select the Ta k e_Msg
 
command. (2)The “Enter Name or Extension:” 
prompt...