NEC Attendant Management System Operations Manual

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Attendant Management System Operations Manual Introduction
Logging In To a Static 
Terminal (continued)Depending on access privileges set up for the login name and the AMS 
configuration at the site, one of the following appears:
If the login name has Supervisor privileges, the full AMS menu appears, as 
shown in Figure 1-9 on page 10.
If the login name has Attendant privileges and the system is configured to 
display the Call Processing screen, the Call Processing screen...

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Introduction Attendant Management System Operations Manual
Logging In From a 
Network Terminal 
(continued)At the Attendant ID prompt, type your Attendant ID and press Enter. If the 
Attendant ID is found in the AMS database, a window displays the information 
associated with that Attendant ID to confirm that the Attendant ID is correct, as 
shown in Figure 1-6 below. 
Figure 1-6   Attendant ID Confirmation
If the information is not correct, use the available terminals are...

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Attendant Management System Operations Manual Introduction
Logging In To a 
Network Terminal 
(continued)Use the arrow keys to highlight the entry that corresponds to your physical location 
and phone and press Enter to select the Attendant ID. If there is not an Attendant 
ID displayed for your physical location and phone, press Esc and exit the program. 
Contact the Supervisor to add a new entry for this location.
Note:
To enter AMS, you must type your login name and...

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Introduction Attendant Management System Operations Manual
Screen Format
The AMS Main Menu displayed in Figure 1-9 illustrates the areas of the screen that 
are common to all levels of the menu hierarchy. These areas are identified in the 
figure by letter and described below.
Figure 1-9   AMS Main Menu
Header (a)
The top line contains the name of the menu system (Attendant Management 
System), identification of the attendant console (in this case, supervisor), and a 
time...

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Attendant Management System Operations Manual Introduction
Screen Format (continued)
Status Area (c)
The bottom portion of the screen contains labeled areas with notes on functional 
status and messages about call processing. This portion of the screen is always 
displayed during a login session, whether the attendant or supervisor is 
performing call processing or administrative functions. This area includes the 
following subsections:
Attendant Status – generally used for...

Introduction Attendant Management System Operations Manual
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Attendant Management System Operations Manual Installation And Setup
Chapter 2 Installation And Setup
Introduction
This chapter provides a step-by-step description of the installation and setup of the 
Attendant Management System. The following steps must be taken before AMS 
can be installed:
1. Install SCO UNIX.
2. Install hardware and software for the:
(a) Workstation
(b) Tape drive
(c) Modem
3. Install the Applications Manager (APM).
4. Install Informix Online Database...

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Installation And Setup Attendant Management System Operations Manual
Introduction (continued)
Checking Installation
The Applications Manager Operations Manual provides detailed instructions 
for using the APM menus and for completing the data entry screens shown in 
this manual. NEAX2400 IMS system manuals provide the procedures for 
making the data assignments at the NEAX MAT.
Software Installation
This section describes the installation of AMS software from the release...

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Attendant Management System Operations Manual Installation And Setup
Step 1: Super User 
(Root) Password 
(continued)
Figure 2-2  Status Message (2 of 4)
Figure 2-2  Status Message (3 of 4)
Figure 2-2  Status Message (4 of 4)
Step 2: ams/amsadm 
Login Names
The ams and amsadm login names are installed with the same user IDs. (Defaults 
are 4020 and 4021, respectively.) Any change in the user ID value must be made 
for both login names. Press Enter at the user ID prompt to...

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Step 2: ams/amsadm 
Login Names 
(continued)Then AMS prompts for entry of an amsadm user ID. Press Enter at the user ID 
prompt to accept the default value:
Figure 2-3  Login Name Installation (3 of 4)
After entering the amsadm user ID, the status messages shown below appear, with 
a few seconds elapsing between lines:
Figure 2-3  Login Name Installation (4 of 4)
The following status messages then appear:...