NEC Attendant Management System Operations Manual

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Attendant Management System Operations Manual Call Processing
Select an Operator 
Functions CommandChoose an Operator Functions command by either entering the highlighted letter 
of the command or by using the arrow keys to highlight the command and pressing 
Enter. The Operator Functions commands are introduced on the following pages. 
Some of these commands emulate the action of specific keys on an attendant 
console and cause a single action, such as place a caller on...

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Cancel
Enter c to stop a transaction. The source caller will hear reorder tone and the 
attendant station will be returned to “Idle”. If the destination party does not answer 
during a screened transfer or you hear a busy tone after a screened transfer to an 
outside line, use this command during a screened transfer to rejoin with the source 
caller.
Figure 3-8   Cancel Command
Hold 
Enter h to place the current...

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Release 
Enter r to release the attendant station from the current Source and Destination      
connection and return to an “Idle” state to receive new calls.
Figure 3-10   Release Command
Busy Camp
If the called party is busy and the caller wants to wait, enter b to place the current 
caller into a waiting state until the called party releases from the other call. The 
caller will hear music or a ring-back tone,...

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Source 
Enter s to connect to the source caller and place the destination caller on hold. The 
Source and Destination label lines reflect the “Connect” and “Held” statuses of the 
parties. 
Figure 3-12   Source Command
Dest
Enter d to connect to the destination caller and place the source caller on hold. The 
Source and Destination label lines reflect the “Connect” and “Held” of the parties. 
Figure 3-13   Dest...

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Ta l k
This command can only be selected during a three-way call. Enter t to join all three 
parties in a conference. Both Source and Destination label lines carry the “Conf” 
notation. Once all three parties are joined in conference, only the following 
command can be used:
Release–Disconnects from the conference, leaving the Source and 
Destination callers in a two-way call. 
Figure 3-14   Talk Command
Override...

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The remaining commands in the Operator Functions screen section involve 
secondary screens. For this reason, they are each described in the section below:
Park
This command places a source caller on either an announcement trunk or a 
monitored number for paging purposes. (See “Call Parking” on page 57 for more 
information.)
Join Park
This command displays the Join Park menu where you can join a parked caller to...

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Call Forwarding
The Forward command redirects incoming calls to another location, such as 
another extension or a voice mail system.
Figure 3-16   Forward Command
General Process
Select the Forward command and then enter the name or extension of the party 
whose calls are being forwarded at the prompt. The AMS searches the directory 
and alphabetically displays any matching entries. Move the highlight to the...

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Procedure
Action Result
Enter f to select the Forward command The “Enter Name or Extension:” 
prompt appears, highlighted for data 
entry.
Type all or part of the desired name or 
extension, and press Enter.
To display the entire list, press Enter 
when the blank entry field is 
highlighted.The database is searched for matches to 
the letter(s) or number(s) entered. 
Those names or numbers matching the 
designated...

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Do Not Disturb (DND)
The Do Not Disturb command blocks an extension’s incoming calls. When Do 
Not Disturb is active, callers will hear a busy tone when they dial that extension.
 
Figure 3-17   Do Not Disturb Command
General Process
Select the DND command and then enter the name or extension of the desired party 
at the prompt. The AMS searches the directory and alphabetically displays any 
matching entries. Move...

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Procedure
Action Result
Enter n to select the Do Not Disturb 
commandThe “Enter Name or Extension:” 
prompt appears, highlighted for data 
entry.
Type all or part of the desired name or 
extension, and press Enter.
To display the entire list, press Enter 
when the blank entry field is 
highlighted.The database is searched for matches to 
the letter(s) or number(s) entered. 
Those names or numbers matching the...