NEC Attendant Management System Operations Manual

NDA-30046  Revision 4.0Page ix
Attendant Management System Operations Manual FIGURES
LIST OF FIGURES
Figure TitlePage
1-1 Attendant Management System  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
1-2 Screen to Screen Movement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3
1-3 Supervisor and Attendant Password Access Privileges  . . . . . . . . . . . . . . . . . . . . . . . .  5
1-4 Password Entry Screen for Static...

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FIGURES Attendant Management System Operations Manual
Figure TitlePage
3-16 Forward Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  53
3-17 Do Not Disturb Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  55
3-18 Park A Caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
3-19 Join Park Command...

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Attendant Management System Operations Manual FIGURES
Figure TitlePage
10-5 Erase Database Indexes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  144
10-6 Rebuild Database Indexes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  145
10-7 Set Menu Colors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  146
10-8 (Screen #1 of Figure...

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NDA-30046  Revision 4.0Page 1
Attendant Management System Operations Manual Introduction
Chapter 1 Introduction
The Attendant Management System (AMS) is a dynamic, on-screen computer 
emulation and enhancement of the business attendant console. AMS combines the 
NEC HDAC or D
term phone with a keyboard and color ANSI monitor that are 
connected to a computer. The computer is equipped with the multi-tasking UNIX 
System V operating environment, the NEC Applications Manager support 
platform, and a...

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Introduction Attendant Management System Operations Manual
Manual Organization
This manual is organized around the AMS Main Menu, as follows:
Chapter 2 – Installation 
This chapter describes the hardware and software installation of AMS as well 
as the configuration files, databases, and other data and equipment assignments 
required by AMS. 
Chapter 3 – Call Processing Option 
This chapter provides an illustrated reference and procedural guide to all of the 
functions...

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Attendant Management System Operations Manual Introduction
Chapter LayoutMost often, Main Menu options are pathways to second-level menus of options, 
new series of command functions, or Call Processing screen functions. The 
chapters in this manual describe tasks in the same order as the tasks are presented 
on the Main Menu and its submenus. Each multi-level chapter begins with an 
overview of the entire chapter. Then, each second-level menu option, command, or 
function is...

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Introduction Attendant Management System Operations Manual
General Key UseThroughout AMS, the following keys generally serve the purposes shown for each:
Enter–Accepts a highlighted selection or field entry.
Esc – Generally exits the current screen or action and redisplays the 
last screen or action.
Arrow keys – Move the cursor in the direction shown.
Space Bar – Selects an option when more than one is available in a field; 
serves to toggle among scrolled or side-by-side...

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Attendant Management System Operations Manual Introduction
Unique FeaturesAMS offers unique features not available previously on the attendant consoles it 
emulates. These features make it possible to custom-fit AMS services to each 
organization’s needs. With AMS, you can tailor the database records to site 
requirements and select the information displayed on the attendant screen for 
source and destination callers.
Password Security Login Name
Login names can be configured...

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Introduction Attendant Management System Operations Manual
Entering and Exiting AMS
Logging In To a Static 
Te r m i na lType ams at the login prompt and press Enter to log in at the UNIX level. Enter 
the password at the prompt if a password prompt appears. (Some systems do not 
use access security at this level.) 
Note:
The UNIX login may not be required if the AMS is configured to automatically 
display the AMS login screen. (See “Constantly Display The Login Screen” on...