NEC Attendant Management System Operations Manual

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Attendant Management System Operations Manual Call Processing
Message Retrieval
Figure 3-23   Retrieve A Message
General Process
Choose the Rtrv command to either begin a directory lookup process for the 
employee for whom the messages are being retrieved or, if connected to an 
employee with messages, to display a question asking if messages are to be 
retrieved for the current source caller. When the directory lookup is complete or 
“Y” is the answer to the source caller...

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Procedure
Action Result
Enter r to select the Rtrv command. (1) The “Enter Name or Extension:” prompt 
appears, highlighted for data entry. 
Type the name or extension number of the 
recipient and press Enter.
Note:
The database search can be per-
formed with as little as the first char-
acter.
The database is searched for matches to 
the letter(s) or number(s) entered. Those 
names or numbers that match the...

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Attendant Management System Operations Manual Call Processing
Message Printing
Figure 3-24   Printing A Message
General Process
To print all messages for an extension, select the Print command and then enter 
the name or extension of the desired party at the prompt. The AMS searches the 
directory and alphabetically displays any matching entries. Move the highlight to 
the desired name using the arrow keys and press Enter. The messages are printed 
and the Operator Functions...

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Procedure
 
Action Result
To print all messages for an extension:
Enter p to select the Print command. (2)
Type the name or extension number of the 
recipient and press Enter.
Using the up and down arrow keys, move 
the highlight to the desired name or 
number. If more than one screenful of 
names is found, press the down arrow key 
to scroll up and the up arrow key to scroll 
down. Press Enter to print messages...

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Attendant Management System Operations Manual Database Administration
Chapter 4 Database Administration
Introduction
The Database Administration option on the Main Menu is used to add, modify, 
delete, view, and print any of the types of database records supported by the AMS.
Note:
Use the Display Configuration option to select the fields for each database 
record type before using this option to enter data to the records. Otherwise only 
default record fields are displayed...

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Database Record with 
Configurable FieldsFields that appear on the data-entry screen for each of the following types of 
records are configurable. Under password authority, the administrator can select 
the fields to be displayed through the Display Configuration option on the AMS 
Main Menu. These configurable record types are listed below along with any 
information for each that is important to data...

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Database Records 
Whose Fields Are Not 
ConfigurableData-entry fields cannot be configured for Attendant Stations and speed-dial keys. 
When these options are selected from the Database Administration menu of 
records, the following non-configurable fields display for data entry:
Attendant Stations
Attendant ID–Set up as att #, where the number uniquely represents 
this station. Enter only the number of...

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Speed-Dial Keys
Speed-dial key records in the database associate a key on the keyboard with a 
specific location and its phone number for speed dialing.
Note:
To determine a keypad value, log in as amsadm
 and select “Key Pad Value 
Test.” (See “Key Pad Value Test” on page 153 for more information.)
Keypad Value  –The curses value associated with this key; up to five
characters in length. This is the...

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Attendant Management System Operations Manual Database Administration
Procedure 
Action Result
On the Main Menu, enter d to select the 
Database Administration 
option.(1)The Database Administration menu 
displays the types of database records. 
(2)
Enter the highlighted letter of the 
desired type of database record.
Note:
It is usually the first letter of the 
word; when the word begins with 
a letter that has been used before, 
the second or even third letter 
may be...

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Add Database Record
Use this procedure to add a new record of the type selected, such as employee, 
route, or attendant station. If an extension is entered to Employee and Internal 
Location records that is not already assigned through the Extension Maintenance 
option, the message “Extension does not exist, do you want to add? ” will 
appear. allowing you to add the extension record to the database. (See...