Mitel SX 200 ML PABX Instructions Guide

							Features 
Toll Control 
Description 
Conditions 
Programming 
Operation The toll control feature forms part of the automatic route selection (Al%) 
feature. It allows the PABX to restrict external calls placed by designated 
groups of extensions. This may mean denying all outside calls, denying 
calls to specific locations, denying calls over expensive routes, or any 
combination of these. 
See Automatic Route Selection (ARS) and Class of Restriction (COR) in 
this section; note that this is not key system toll control. 
Refer to the Automatic Route Se/ection and Toll Control Practice. 
Refer to the Automatic Route Selection and Toll Control Practice. 
None. 
Tone Demonstration 
Description 
Conditions 
Programming 
Operation The tone demonstration feature familiarizes users with the tones the system 
generates. This feature also allows SUPERSET 407+, SUPERSET 4 IO, 
SUPERSET 420, and SUPERSET 430 users to adjust ringer volume and 
pitch. 
The following conditions apply to this feature: 
l Refer to Ringer Contra/for instructions on how to adjust ringer volume 
and pitch. 
l If no new tone is selected after a while then the tone demonstration 
feature is canceled and regular dial tone to allow normal dialing is 
returned to the extension. 
Assign an access code to Feature 27 (Tone Demonstration). 
Dial the Tone Demonstration feature access code plus the code for the tone 
to be played. The codes, the tones, and the main uses of each tone in the 
system are as follows: 
l Codes 1 through IO, 16,22 and 25 are unassigned 
11 - Dial Tone 
This tone is heard when dialing can start, for internal callers as well as for 
external callers. ARS dial tone, interrupted dial tone and transfer dial tone 
use this basic tone. 
12 - Transfer Dial Tone 
This tone is heard when dialing can start and the extension has a party on 
consultation hold; see Transfer Dia/ Tone. The tone is the same as 
interrupted dial tone. 
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							Features Description 
13 - Busy Tone 
This tone is heard when: 
l a busy device is reached and campon to the device is not allowed 
(device type, COS options, etc.) 
l during campon to a busy device 
l devices are busy when a feature is accessed such as paging. 
2-282 14 - Special Busy Tone 
This tone is heard by the calling party when a busy device is reached and 
campon to the device is allowed, Only some types of external callers receive 
this tone; see Campon. 
15 - Standard Ringback Tone 
This tone is heard by the calling party when a device is being rung. This is 
supplied to internal and external callers. 
17 - Reorder Tone 
This tone is heard when an illegal operation is attempted or when an invalid 
number is dialed (or no number is dialed at all); see ///ega/ /U??f?erMerce@ 
and Vacant Number htercept also. This is the same tone as busy tone; 
however, the cadence is different. 
18 - Conference Tone 
This tone can be heard when the attendant is in a conference; see Attendant 
Conference. 
19 - Call Waiting (Campon) Tone 
This tone is heard by a busy extension when another extension camps onto 
the busy extension; see Campon Warning Tone. 
20 - Intrusion (Override) Tone 
This tone is heard by a device overriding a call; see Override (intrude). 
21 - Interrupted Dial Tone 
If call forwarding or Do Not Disturb is activated at a set, a user hears 
interrupted dial tone followed by regular dial tone when the user goes 
off-hook. Interrupted dial tone is regular dial tone broken by short intervals 
of silence. 
23 - Waiting Tone (Silence or Music-on-Hold) 
This is the tone supplied to devices on hold or consultation hold and to 
devices camped on to busy devices, see Musk-on-Ho/d and Campon 
Industry-standard telephones do not hear this tone. 
24 - Paging Tone 
This tone is heard when the pager is successfully accessed; see Paging. 
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							Features 
26 - Trunk Camp-on Double Beep Tone 
This tone is heard by an extension when an external call or the attendant 
camps onto the extension; see Campon Warning Tone. 
27 - ARS Warning Tone 
This tone is heard when an expensive route is accessed in ARS; see 
Expensive Route Warning. 
28 - ARS Dial Tone 
This tone is heard if dial tone is supplied from ARS during an outbound call. 
Refer to the Automatk Route Se/ection and To// Contra/ Practice. 
29 - Override Warning Tone 
This tone is heard by parties in a call while a conversation is being 
overridden; see Override (Intrude). 
30 - Privacy Release Tone 
This tone is heard when an extension enters an existing call on a key, direct 
trunk select, or private trunk line; see Privacy EnaHe/Prkacy Release. 
31 - Auto-Answer Call End Tone 
This tone is heard when a SUPEFCSETtelephone that has the auto-answer 
feature enabled ends a call; see Auto-Answer- 
32 - Attendant Error Tone 
This tone is heard when the attendant attempts an illegal operation. 
33 - Ringer Pitch Adjust 
Dialing this code starts the SUPERSET 401+, SUPERSET 410, 
SUPERSET 420, or SUPERSET 430 telephone ringing, and enables the 
ringer pitch adjust mode for the volume keys on the telephone. Refer to the 
Peripherals Devices Practice. 
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							Features Description 
Tone Plans 
Description Numerous tones can be generated when dialing telephone numbers in 
North America. To accommodate these, the system loads the North 
American tone plan from the PCMCIA Flash card. 
Refer to CaI Progress Tones, in the Engineerhg hformation Practice, for 
details of North American tone plans. 
Conditions None. 
Programming Tone plans are selected via System Option 60 (Tone Plan) in CDE Form 
04 (System Options and Timers). 
Operation None. 
Traffic Measurement 
Description Traffic measurements can be made on SX-20CJ ML PABX systems, and the 
results printed through a printer port (see DirectedhpuVOutput). The types 
of measurements made include the following: 
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. DTMF receiver activity 
DTRX calls 
Console activity 
Feature activity 
Guest room activity 
Hunt group activity 
Line and trunk activity 
PCM channel activity 
Trunk activity 
Trunk group activity. 
Information is accumulated during a user-programmed time period, and is 
then available for output. Programming is done from the maintenance 
terminal or from the attendant console. 
Refer to the Traffic Measurement Practice. 
Conditions None. 
Programming Refer to the Traffic Measurement Practke. 
Operation None. 
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							Features 
Transfer 
Description This feature allows a telephone user, on an established call, to put the call 
on consultation hold, dial a third party, and transfer the second party to the 
third party. The transfer can be done before the third party answers, after 
the third party answers, or if the third party is busy (Transfer Into Campon). 
A SUf ERSETtelephone user can consult privately with each party using 
the Swap feature (see &~a~) and then form a conference or perform a 
transfer. 
The user of an industry-standard telephone can consult privately with the 
third party only once prior to transferring or conferencing. 
CondiQons The following conditions apply to this feature: 
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March 1997 When an extension with a consultation hold in progress calls the 
console and the console answers, the console has the caller as the 
DEST party and the party held by the caller as the SOURCE patty. The 
calling patty no longer has the third party on consultation hold - it is on 
hold by the console. 
When a party is transferred to a third pa,rty while the third party is ringing, 
the display of the third party is updated to show the identity of the new 
caller. 
The SUPERSET 42U and SUPERSET 430 telephones provide visual 
indications on the display that a consultation hold is in progress. 
SUPERSET 430 telephones identify the call on consultation hold. 
For transfers to campon, see Campon. 
Device Interconnection checking is done between the party being 
tqnsferred and the party being transferred to. An exception is when a 
direct trunk select trunk line is being transferred. 
See Trar&erSecurify@eca//jforsituations where the transferring party 
accidentally hangs-up or attempts an illegal transfer. 
Private trunk lines cannot be transferred. 
Conferences can be put on consultation hold. 
Single parties on consultation hold receive system music. 
Calls may not be transferred to the paging circuit or to a conference. 
COS Options 223 (Flash Disable), 400 (Contact Monitor), 228 (Manual 
Line), 224 (Flash for Attendant) prevent an extension from putting a 
party on consultation hold. 
COS Option 214 (Cannot Dial a Trunk After Flashing) and COS Option 
215 (Cannot Dial a Trunk if Holding or Conf with One) prevent trunks 
from being accessed as the third party under certain circumstances. 
An extension with COS Option 233 (Never a Consultee) may not be 
consulted. 
See Transfer Dial Tone for special dial tone on transfer. 
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							Features Description 
l A call cannot be put on consultation hold if: 
- the party is an attendant, 
- the call has an incoming trunk in it and the Flash on Incoming Trunk 
feature is enabled (the same applies for outgoing trunks), 
- the call is on a private trunk line, 
- there is a party in the call using the ADD HELD feature enabled, 
- a party in the call is holding the call, 
- an extension in the call has the Non-Busy Extension feature, 
- the call is ringing back one of the parties in the call (Station Transfer 
Security), 
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another party in the call is being overridden, 
- the extension is overriding a party in the call, 
- there are five parties in the call, 
- the call is already on consultation hold, 
d 
the call is a conference and the extension has the Broker’s Call or 
Transfer With Privacy feature, 
- the call is a conference and the Flash In Conference option is 
disabled, 
- the called party in a member of a voice mail hunt group. 
Programming 
See F/ash Con&o/for restrictions on consultation hold. 
See Conference for programming to allow conferences of more than three 
parties. 
Operation Industry-standard Telephones: 
On an established call: 
l Flash the switch-hook - dial tone is returned; the current party (second 
party) is on consultation hold and hears music, if provided. 
l Dial the number of the third party. 
l If desired, wait for the third party to answer (if the number is busy or 
does not answer, flash the switch-hook to return to the held call). 
l If desired, consult privately with the third party. 
SUPERSET 407+ Telephones: 
On an established call: 
l Press the FLASH key - transfer dial tone is returned, the current party 
(second party) is on consultation hold and hears music, if provided. 
l Dial the number of the third party. 
l Replace the handset, 
or, 
If desired, wait for the third party to answer and provide an introduction. 
If you receive busy tone, or if the called party doesn’t answer, hang up. 
You will be recalled by the original party. 
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							Features 
SUPERSE~ 470 and SUPERSET 420 Telephones: 
On an established call: 
l Press the TRANS/CONF key - transfer dial tone is returned, the current 
party (second party) is on Consultation Hold and hears music, if 
provided. 
l Dial the number of the third party. 
l Replace the handset, 
or, 
If desired, wait for the third party to answer and provide an introduction 
(if the number is busy or does not answer, press the CANCEL key to 
return to the held call). 
l If desired, switch between parties by pressing the SWAP feature key. 
The conversation with each party is private. 
l To connect both parties: hang up, or press the RELEASE softkey (if 
provided). 
SUPERSET 430 Telephones: 
On an established call: 
l Press the TRANYCONF softkey - transfer dial tone is returned. The 
current party (second patty) is on consultation hold and hears music, if 
provided. 
l Dial the number of the third party. 
l If desired, wait for the third party to answer. (If the number is busy or 
does not answer, press the BACK TO HELD softkey to return to the 
held party. If another call is desired without returning to the held party 
(e.g., wrong number), use the NEW CALL softkey). 
l If desired, consult privately with this party. 
l If desired, switch between parties by pressing the TRADE CALG 
softkey. The conversation with each party is private. 
l To connect both parties: hang up, or press the RELEASE ME softkey. 
Transfer Dial Tone 
Description The transfer dial tone feature supplies a tone to indicate that an extension 
has a call on consultation hold. Transfer dial tone is returned when an 
extension places an established call on hold to consult with another party 
or to transfer the call. Transfer dial tone is 350/440 Hz, three bursts of 100 
ms on, 100 ms off, followed by continuous tone. Regular dial tone is 3501440 
Hz continuous tone. 
Conditions The following conditions apply to this feature: 
l The console is not affected. 
l COS Option 701 (No Dial Tone) must be disabled. 
l The SUPERSET 420 and SUPERSET 430 telephones have indicators 
on the display to show that there is a consultation hold in progress. 
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							Features Description 
l This is the same tone used for discriminating dial tone. 
Programming 
Enable COS Option 251, Transfer Dial Tone for the extension. 
Operation Establish a call. 
Place call on consultation hold. Transfer dial tone is returned to indicate 
consultation hold. 
Transfer Security (Recall) 
Description This feature is designed to prevent the dropping of mishandled calls. If an 
extension, during transfer, hangs up before completing dialing, or if the 
transfer is not allowed, the call that was placed on hold by the original 
extension flashing, automatically calls back to that extension. This also 
applies to conference calls. 
Conditions The following conditions apply to this feature: 
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. See /n/&if Trunk Fling-me-back During IJia/ingfor an exception for this 
feature. 
SWf/?SE~telephones with displays indicate the special ring-me-back 
calls. 
The ring back only affects the party being rung back - other appearances 
of the line do not ring. 
The features available to extensions ringing an extension (callback, 
messaging) are available to the extension ringing back. 
The parties in a conference ringing back do not hear any tones. 
There is no4ime limit on the conference ringing back. 
Forwarding - no answer and recall operate for a single caller ringing 
back. All types of forwarding, and recall are ignored for a conference 
ringing back. 
The Trunk Recall Partial Inhibit feature blocks this feature in a particular 
situation. 
The Directed Call Pickup feature has no effect on calls ringing back. 
Other appearances of the extension being rung back cannot answer 
the call. 
An attempted flash to go back to a consultation hold could be interpreted 
by the system (if it is too long) as a hang up attempt. The 
industry-standard telephone user could then possibly find itself 
reconnected to the held party with no ringing heard at the station. 
If an illegal transfer is attempted then the transferring extension is rung 
back. 
Programming 
None. 
Operation None. 
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							Features 
Trunk Answer From Any Station (TAFAS) 
Description This feature allows the user to answer incoming calls appearing at common 
alerting devices (night bells). The user can answer calls for a single tenant 
or for all tenants in the system. The answering extension can then invoke 
any feature associated with the incoming call that is normally available at 
that extension. TAFAS can also be used to answer certain calls which ring 
at the console during the day. 
Conditions The following conditions apply to this feature: 
Tie trunks, industry-standard telephones, SUPEMETtelephones, and 
consoles can access the feature. 
The NIGHT BELL softkey appears at the console only if the appropriate 
COS options are enabled for the console and a call of the correct tenant 
is ringing the night bell. 
Extensions cannot have a consultation hold in progress when 
attempting to answer the TAFAS call. 
Night Bells have no tenant assignment; the tenant used is always that 
of the caller. 
Device interconnection control checks must pass between the caller 
and the device answering the call. 
All calls ringing all consoles, LDN keys, or night bells in the system are 
available, depending upon the tenant checks made. 
Recall is handled as if the caller had directly dialed or originated to the 
extension and the extension had answered; see /3ecaK 
Programming To restrict access to the device’s tenant only, assign an Access Code to 
Feature 15, TAFAS - Local Tenant and enable COS Option 249, TAFAS 
Access - Tenant for this device. 
Operation To allow access to all tenants, assign an access code to Feature 14, TAFAS 
- Any) and enable COS Option 248, TAFAS Access - Any for this device. 
If desired, enable COS Option 250, TAFAS Access During Day Service; 
this permits set users to answer calls ringing the console during the day. 
Operation varies depending upon the device type as described below. 
Industry-standard and SUPERSET 407+ Telephones: 
To answer a TAFAS call: 
l When the alerting device is heard, go off-hook. 
l When dial tone is heard, dial the appropriate TAFAS code. 
The incoming call is now connected to the extension. 
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							Features Description 
SUfJERSE~ 410 and SUPERSE~ 420 Telephones: 
To answer a TAFAS call (in the local Tenant group) or any TAFAS call: 
l When the alerting device is heard, go off-hook. 
l Press the NIGHT ANSWER feature key. 
The incoming call is now connected to the extension. 
SUPERSET 430 Telephones: 
To answer a TAFAS call (in the local Tenant group) or any TAFAS call: 
l When the alerting device is heard, go off-hook, 
l Press the NIGHT ANSWER softkey. 
The incoming call is now connected to the extension. 
Attendant Console: 
To answer a TAFAS call at the console: 
l When you hear the alerting device, press the NIGHT BELL softkey. 
The incoming call is now connected to the console. 
Trunk Circuit Descriptor Options 
Description 
Conditions None. 
Programming Select Trunk Circuit Descriptors in CDE Form 13 -Trunk Circuit Descriptors. 
If the system is to provide pseudo answer supervision, set an appropriate 
time for the time-out period via System Option 49 - Pseudo Answer 
Supervision Timer. See the Customer Data EWy Ractjce. 
Operation Trunk circuit descriptors specify the programmable hardware parameters 
of each trunk circuit. The system supports a maximum of 25 different trunk 
circuit descriptors. Each trunk in the system must have a trunk circuit 
descriptor number with an associated set of selected options. 
None. 
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